Alabama Website Maintenance Services

Support for Alabama Websites

Our team doesn't just build Alabama websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
18+
Onsite Experts (No Outsourcing)

Web Support Specialists for Alabama Businesses

We're a web maintenance agency with a team of website experts that never outsources Alabama website maintenance to anyone.

This makes our web support agency the perfect choice to provide all your Alabama website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

Our team puts a lot of emphasis on availability and communication for Alabama web maintenance clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

What is Involved in Maintaining Alabama Websites

We see website maintenance as a reactive support service where we provide your Alabama business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Alabama web support companies, including:

  • Making sure your website's platform is up to date.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new pages whenever you release something new.
  • Staying fresh with new blog content.
  • Rearranging your Alabama website's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Taking backups of your website's files and databases.
  • Making your website look and feel better.
  • Troubleshooting Google Search Console coverage issues.
  • Adding structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

These are just a few of the Alabama web maintenance services we offer. In fact, Alabama web maintenance is basically anything a web developer or digital marketer does to your website.

Reactive Alabama Website Support

We consider website maintenance a reactive service because most Alabama website owners don't want a developer messing with their website without their permission. You can count on our firm to keep your Alabama website running smoothly. However, we can provide some proactive website support services for your Alabama website.

View Alabama Website Maintenance Pricing

Proactive Alabama Website Support

Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Alabama Website Management Pricing

Emergency Alabama Website Support

If you need off-hours support, including holidays and weekends, check out our Alabama web support service level agreements. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.

View Emergency Alabama Website Support Pricing

Our website maintenance and support company is happy to provide Auburn, Birmingham, Decatur, Dothan, Florence, Huntsville, Mobile, Montgomery, and Tuscaloosa with fast website support services.

A Few of Our Web Maintenance & Support Specialists

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Who Needs Web Maintenance in Alabama

There will come a time when every Alabama website needs some sort of maintenance. The reason is simply that the internet is always changing. But don't worry, our Alabama website maintenance costs aren't too high, so you can afford it! There are a few reasons why a website in Alabama might need maintenance:

  • Hosting companies sometimes upgrade their servers, removing PHP versions that were used by your Alabama website. This means you have to refactor your app or upgrade to a newer framework that supports the new PHP version. You can't expect custom web functionality from the past to work forever.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. This recently happened to Magento 1.x ecommerce store owners who were forced to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x had reached an “End of Life” status and would no longer be maintained or updated by Magento. Because of that, Magento 1.x ecommerce businesses in Alabama were suddenly looking for an ecommerce developer to help migrate their website to a supported platform.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. In most cases, this happens because the website owner didn't pay attention to the first two web support examples.
  • To ensure future visitors to your Alabama website receive accurate information about your organization, products, or services, your Alabama website content needs to be refreshed. Maintaining your Alabama website is key to making sure it's working for you.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Alabama business when planning budgets and schedules for website maintenance and support.

How We Perform Alabama Website Support

It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Alabama business after the work is done.

Most web maintenance services start with an email from you, the owner of the Alabama website. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.

Phone or live chat requests follow a similar process to Alabama website maintenance. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.

Example Web Support Service List for Alabama Businesses

After the launch of a website, we're often asked for detailed examples of Alabama website support requests. Here are several examples of Alabama web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Alabama Website Tweaks

Changes to your Alabama website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website maintenance.

Alabama Site Performance Improvements

We can analyze your Alabama website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Patches

Keeping your Alabama website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Plugin / Extension Upgrades

It's important to update plugins and extensions on your Alabama website if they were developed and maintained by a third-party. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Fixing Search Console Issues

Did you get a report from Google Search Console telling you about a coverage issue? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Alabama and beyond!

Add Structured Data

Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Alabama or an ecommerce product.

Add Open Graph to Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Alabama business.

Implement Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Alabama website and even teach you how to use it.

Add Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Alabama website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Image Optimization

Is your Alabama website slow because of large images? Not a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!

Add Live Chat

Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Alabama business!

Review Error Log Files

Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Integrate reCaptcha on Contact Forms

If spambots are attacking your Alabama website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.

Setup a Caching Plugin

Are you interested in installing a caching plugin in your Alabama website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!

Setup SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict IP Addresses

Is your Alabama website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Create Website Backups

Do you want to create a backup of your Alabama website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Alabama web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Alabama website. We've seen businesses in and around Alabama lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Alabama website? If your Alabama site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!

The Platforms We Maintain for Alabama Websites

With years of experience developing websites for Alabama businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Alabama websites on these platforms:

In the past, we provided website maintenance and support for Joomla and Magento platforms of Alabama businesses. The reason we moved away from those platforms was to let our web support experts focus more on training and support.

Questions to Ask Alabama Website Support Companies

Ask the Alabama website maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the relationship you will have with the Alabama web support team before you give them money, provide them website access, and give them complete access to your website for one of their website support packages. Here are some simple questions to ask:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • What's the turnaround time for Alabama web maintenance?
  • Is your Alabama web maintenance outsourced?
  • How much does Alabama website maintenance cost?
  • Are there any minimum deductions or minimum billable expenses for Alabama website updates?
  • What are your normal hours of operation?
  • How will I know about new updates to my platform?

If you ask these questions to a Alabama website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Alabama Website Support Plans and Tips

Companies in and around Alabama often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your Alabama business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Check out this list of annual Alabama web support tasks to review:

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Ask your web developer if your website has a major platform release coming up that will require a lot of work to install.
  • Try restoring a website backup to make sure the data is good enough for a full recovery. Also, make sure your backups are stored somewhere else besides Alabama.
  • Check out competitor sites (even those outside of Alabama) to see if you're missing out on any competitive advantages they have over you.
  • Ensure your website is secure by performing a full security review.
  • Verify structured data, open graph, and social links are all working properly.
  • Check if any 3rd party tracking, live chat, or heat map scripts are installed but no longer necessary.
  • Take down any unnecessary development or staging sites.

Check out this list of semi-annual Alabama website support tasks to review:

  • Make sure you have access to your domain name and it's not about to expire. When you have to renew your domain name, this will come in handy.
  • Check that your hosting account isn't about to expire and you can access it.
  • Make sure you have access to your DNS.
  • Check if your SSL certificate will be expiring in the near future.
  • Make sure your website backup schedule is working and you have remote backups.
  • If you have an automated image optimization service, verify it is working properly.
  • See if there are any console errors on the website.

Check out this list of monthly Alabama web maintenance tasks to consider:

  • Ensure your website doesn't have any broken links, which affect user experience and SEO.
  • Make sure your website isn't having performance issues after recent updates.
  • Check Google Search Console for any coverage issues.
  • Keep your website fresh by updating your content within one of your service pages or blog articles.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Web Maintenance Service in Alabama

The starting price for our Alabama website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Alabama websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Alabama businesses with mission-critical applications, we offer emergency Alabama website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Alabama, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Alabama web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Alabama website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Alabama to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Alabama who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Alabama website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

Website Maintenance Services throughout Alabama

If you've been searching for experienced website maintenance and support firms serving major cities throughout Alabama, we'll be the website support team you want to contact. Our web maintenance experts frequently offer website maintenance and help in Auburn, Birmingham, Decatur, Dothan, Florence, Huntsville, Mobile, Montgomery, or Tuscaloosa throughout Alabama. From simple website updates and platform upgrades, to website training and emergency support, our web support company will have you covered!

When looking for website experts to handle website maintenance and support in smaller cities throughout Alabama, we still hope you'll consider our web maintenance services. We have a full staff of dedicated website experts ready to help Alabama-area businesses. Whether your business is located in Abernant, Albertville, Alexander City, Andalusia, Anniston, Arab, Athens, Atmore, Attalla, Bay Minette, Beauregard-Marvyn, Bessemer, Big Sandy-Duncanville, Boaz, Center Point, Chickasaw, Clanton, Cloverdale, Concord-Hopkins, Craig-Tyler, Cullman, Danville, Daphne, Demopolis, Eufaula, Fairfield, Fairhope, Foley, Forestdale, Fort Payne, Fort Rucker, Fultondale, Gardendale, Greenville, Greenwood, Guntersville, Hamilton, Hartselle, Helena, Hope Hull, Hueytown, Irondale, Jacksonville, Jasper, Laceys Spring, Lanett, Langdale, Leeds, Long Island, Madison Crossroads, Millbrook, Monroeville, Moody, Morris Chapel, Mountain Brook, Muscle Shoals, Northport, Opp, Oxford, Ozark, Pelham, Pell City, Pleasant Grove, Prichard, Rainbow City, Roanoke, Russellville, Saks, Saraland, Scottsboro, Selma, Semmes, Sheffield, Simcoe, Smiths, Smiths-Salem, South Pickens, Southside, Sylacauga, Talladega, Tanner-Williams, Tarrant, Theodore, Tillmans Corner, Tri-Cities, Troy, Trussville, Tuscumbia, Tuskegee, Tuskegee-Milstead, Valley, Vinemont, Websters Chapel, or a different city, our web maintenance company will be ready to help with all your Alabama web support services!

Alabama Website Maintenance Pricing

WebCitz offers discounted Alabama website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr*

  • Existing Clients Only
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services
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Pre-Purchased Block of Time

As Low As $99.95/hr*

  • Dedicated Account Manager
  • Priority Scheduling
  • No Contracts or Auto-Renewals
  • Time Never Expires
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services

Example #1: You are an existing client in Alabama with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Example #2: You are an existing client in Alabama with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.

Alabama Website Management Pricing

For Alabama site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.

Quarterly

$ 50/mo

  • Quarterly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly Plus

$ 250/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Monthly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

Bi-Weekly Plus

$ 375/mo

  • Bi-Weekly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Bi-Weekly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.

Example #1: You are an existing Alabama client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Emergency Alabama Website Maintenance & Support Pricing

For existing Alabama website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.

Level 1 SLA for After-Hours Emergency Support

$ 495/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Excluding Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $495/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Level 2 SLA for After-Hours Emergency Support

$ 995/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Including Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $995/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Example #1: You are an existing Alabama client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.

Example #2: You are an existing Alabama client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.

Hear what our customers are saying

Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
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