Our team doesn't just build Alabama websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance agency with a team of website experts that never outsources Alabama website maintenance to anyone.
This makes our web support agency the perfect choice to provide all your Alabama website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
Our team puts a lot of emphasis on availability and communication for Alabama web maintenance clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see website maintenance as a reactive support service where we provide your Alabama business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Alabama web support companies, including:
These are just a few of the Alabama web maintenance services we offer. In fact, Alabama web maintenance is basically anything a web developer or digital marketer does to your website.
We consider website maintenance a reactive service because most Alabama website owners don't want a developer messing with their website without their permission. You can count on our firm to keep your Alabama website running smoothly. However, we can provide some proactive website support services for your Alabama website.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
If you need off-hours support, including holidays and weekends, check out our Alabama web support service level agreements. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
There will come a time when every Alabama website needs some sort of maintenance. The reason is simply that the internet is always changing. But don't worry, our Alabama website maintenance costs aren't too high, so you can afford it! There are a few reasons why a website in Alabama might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Alabama business when planning budgets and schedules for website maintenance and support.
It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Alabama business after the work is done.
Most web maintenance services start with an email from you, the owner of the Alabama website. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Alabama website maintenance. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
After the launch of a website, we're often asked for detailed examples of Alabama website support requests. Here are several examples of Alabama web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Alabama website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website maintenance.
We can analyze your Alabama website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
Keeping your Alabama website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update plugins and extensions on your Alabama website if they were developed and maintained by a third-party. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Alabama and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Alabama or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Alabama business.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Alabama website and even teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Alabama website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your Alabama website slow because of large images? Not a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Alabama business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Alabama website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Alabama website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Alabama website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Alabama website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Alabama web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Alabama website. We've seen businesses in and around Alabama lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Alabama website? If your Alabama site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
With years of experience developing websites for Alabama businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Alabama websites on these platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Alabama businesses. The reason we moved away from those platforms was to let our web support experts focus more on training and support.
Ask the Alabama website maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the relationship you will have with the Alabama web support team before you give them money, provide them website access, and give them complete access to your website for one of their website support packages. Here are some simple questions to ask:
If you ask these questions to a Alabama website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Alabama often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your Alabama business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Check out this list of annual Alabama web support tasks to review:
Check out this list of semi-annual Alabama website support tasks to review:
Check out this list of monthly Alabama web maintenance tasks to consider:
The starting price for our Alabama website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Alabama websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Alabama businesses with mission-critical applications, we offer emergency Alabama website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Alabama, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Alabama web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Alabama website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Alabama to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Alabama who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Alabama website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support firms serving major cities throughout Alabama, we'll be the website support team you want to contact. Our web maintenance experts frequently offer website maintenance and help in Auburn, Birmingham, Decatur, Dothan, Florence, Huntsville, Mobile, Montgomery, or Tuscaloosa throughout Alabama. From simple website updates and platform upgrades, to website training and emergency support, our web support company will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Alabama, we still hope you'll consider our web maintenance services. We have a full staff of dedicated website experts ready to help Alabama-area businesses. Whether your business is located in Abernant, Albertville, Alexander City, Andalusia, Anniston, Arab, Athens, Atmore, Attalla, Bay Minette, Beauregard-Marvyn, Bessemer, Big Sandy-Duncanville, Boaz, Center Point, Chickasaw, Clanton, Cloverdale, Concord-Hopkins, Craig-Tyler, Cullman, Danville, Daphne, Demopolis, Eufaula, Fairfield, Fairhope, Foley, Forestdale, Fort Payne, Fort Rucker, Fultondale, Gardendale, Greenville, Greenwood, Guntersville, Hamilton, Hartselle, Helena, Hope Hull, Hueytown, Irondale, Jacksonville, Jasper, Laceys Spring, Lanett, Langdale, Leeds, Long Island, Madison Crossroads, Millbrook, Monroeville, Moody, Morris Chapel, Mountain Brook, Muscle Shoals, Northport, Opp, Oxford, Ozark, Pelham, Pell City, Pleasant Grove, Prichard, Rainbow City, Roanoke, Russellville, Saks, Saraland, Scottsboro, Selma, Semmes, Sheffield, Simcoe, Smiths, Smiths-Salem, South Pickens, Southside, Sylacauga, Talladega, Tanner-Williams, Tarrant, Theodore, Tillmans Corner, Tri-Cities, Troy, Trussville, Tuscumbia, Tuskegee, Tuskegee-Milstead, Valley, Vinemont, Websters Chapel, or a different city, our web maintenance company will be ready to help with all your Alabama web support services!
WebCitz offers discounted Alabama website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Alabama with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Alabama with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Alabama site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Alabama client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Alabama website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Alabama client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Alabama client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.