Montgomery Website Maintenance Services

Support for Montgomery Websites

Our team doesn't just build Montgomery websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Maintenance Professionals for Montgomery, AL Businesses

We're a web support agency with a team of website experts that never outsources Montgomery web maintenance to anyone.

This makes our website maintenance agency the perfect choice to provide all your Montgomery website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

We emphasize availability and communication for our Montgomery website support services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

What is Involved in Maintaining Montgomery, AL Websites

We see web maintenance as a reactive support service where we provide your Montgomery business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Montgomery web maintenance companies, including:

  • Updating your website platform.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new pages whenever you release something new.
  • Writing new blog content to help you stay fresh.
  • Rearranging your Montgomery website's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Taking backups of your website's files and databases.
  • Making your website look and feel better.
  • Troubleshooting Google Search Console coverage issues.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing solutions to other website problems.

These are just a few of the Montgomery web support services we offer. In fact, Montgomery website support is basically anything a web developer or digital marketer does to your website.

Reactive Montgomery Website Support

Most Montgomery website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. You can count on our firm to keep your Montgomery website running smoothly. However, we can provide some proactive web support services for your Montgomery website.

View Montgomery Website Maintenance Pricing

Proactive Montgomery Website Support

Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Montgomery Website Management Pricing

If you live in Montgomery, you probably love the Alabama State Hornets basketball team. Go Alabama State Hornets! In addition to supporting Montgomery-area websites, our website support firm also offers Auburn, Birmingham, Decatur, Dothan, Florence, Huntsville, Mobile, and Tuscaloosa small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

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Who Needs Web Maintenance in Montgomery, AL

There will come a time when every Montgomery website needs some sort of maintenance. The reason is simply that the internet is always changing. However, we don't charge a lot for Montgomery website maintenance, so you'll be able to afford it! There are a few reasons why a website in Montgomery might need maintenance:

  • Hosting companies sometimes upgrade their servers, removing PHP versions that were used by your Montgomery website. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. You can't expect custom web functionality from the past to work forever.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. This recently happened to Magento 1.x ecommerce store owners who were forced to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x had reached an “End of Life” status and would no longer be maintained or updated by Magento. Because of that, Magento 1.x ecommerce businesses in Montgomery were suddenly looking for an ecommerce developer to help migrate their website to a supported platform.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. This is time-consuming, and often happens when the website owner isn't paying attention to the first two web support examples.
  • You need to refresh your Montgomery website content when it's outdated or doesn't explain your organization, products, or services well enough for future visitors. Maintaining your Montgomery website is key to making sure it's working for you.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Montgomery business when planning budgets and schedules for website maintenance and support.

How We Perform Montgomery, AL Website Support

It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Montgomery business after the work is done.

Most website maintenance services start with an email from you, the owner of the Montgomery website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.

Phone or live chat requests follow a similar process to Montgomery web support. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

Example Website Support Service List for Montgomery, AL Businesses

After the launch of a website, we're often asked for detailed examples of Montgomery web maintenance requests. Here are several examples of Montgomery web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Montgomery Website Updates

Changes to your Montgomery website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website maintenance.

Montgomery Page Speed Improvements

We can analyze your Montgomery website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Patches

Keeping your Montgomery website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Extension / Plugin Updates

It's important to update your Montgomery website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Fixing Search Console Issues

Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Montgomery and beyond!

Add Structured Data

Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Montgomery or an ecommerce product.

Add Open Graph to Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Montgomery business.

Implement Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? No problem at all! We'll happily install Google Tag Manager on your Montgomery website and teach you how to use it.

Add Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Montgomery website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Image Compression (Optimization)

Is your Montgomery website slow because of large images? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!

Add Live Chat

Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Montgomery business!

Resolve Errors in Log Files

Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.

Reduce Spam with reCaptcha

We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Montgomery website.

Install a Caching Plugin

Are you interested in installing a caching plugin in your Montgomery website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!

Send Website Emails Over SMTP

We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.

Restrict IP Addresses

Is your Montgomery website getting fake orders, contact submissions, or live chats? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Create Website Backups

Is it time to make a backup of your Montgomery website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Testing Website

When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Just let us know if you need help creating and managing that development / staging site!

Create A/B Testing Rules

Do you prefer to make design changes based on statistical data regarding how users interact with your Montgomery web page? We can help you run A/B testing to help you decide which design or content layouts are best.

Add 301 Redirects

Do you have a new website or are you removing pages? You should create 301 redirects for your Montgomery website. Businesses in and around Montgomery have lost a lot of organic traffic because of broken pages. It is a very common mistake when launching new websites, removing content pages, or disabling product pages. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.

Provide Website Training

Need help learning how to make simple changes to your Montgomery website? We'll be happy to help if your Montgomery site was built on a platform we work with, such as WordPress or Shopify.

The Platforms We Maintain for Montgomery, AL Websites

With years of experience developing websites for Montgomery businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Montgomery websites:

In the past, we provided website maintenance and support for Joomla and Magento platforms of Montgomery businesses. The reason we moved away from those platforms was to let our website maintenance experts focus more on training and support.

Questions to Ask Montgomery, AL Web Support Companies

Ask the Montgomery web maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their expert Alabama website maintenance services before you submit payment and provide website access. You can ask these simple questions:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • What's the turnaround time for Montgomery web support?
  • Do you outsource your Montgomery website support services?
  • How much does Montgomery web maintenance cost?
  • Are there any minimum deductions or minimum billable expenses for Montgomery website updates?
  • What are your normal hours of operation?
  • How will I know about new updates to my platform?

If you ask these questions to a Montgomery website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Montgomery, AL Web Support Plans and Tips

Companies in and around Montgomery often ask us for a website support plan to establish routines and procedures. We are happy to help your Montgomery business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Read through this list of annual Montgomery web maintenance tasks to consider:

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Ask your web developer if your website has a major platform release coming up that will require a lot of work to install.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from Montgomery.
  • Check out competitor sites (even those outside of Montgomery) to see if you're missing out on any competitive advantages they have over you.
  • Ensure your website is secure by performing a full security review.
  • Verify structured data, open graph, and social links are all working properly.
  • Check if any 3rd party tracking, live chat, or heat map scripts are installed but no longer necessary.
  • Take down any unnecessary development or staging sites.

Read through this list of semi-annual Montgomery website maintenance tasks to review:

  • Check that your domain name doesn't expire soon and that you have access to it. You'll appreciate this when it's time to renew your domain.
  • Check that your hosting account isn't about to expire and you can access it.
  • Make sure you have access to your DNS.
  • Check if your SSL certificate will be expiring in the near future.
  • Make sure you have remote backups outside Montgomery and that your website backup schedule is working.
  • If you have an automated image optimization service, verify it is working properly.
  • See if there are any console errors on the website.

Here are a list of monthly Montgomery web support tasks to review:

  • Ensure your website doesn't have any broken links, which affect user experience and SEO.
  • Make sure your website isn't having performance issues after recent updates.
  • Check Google Search Console for any coverage issues.
  • Keep your website fresh by updating your content within one of your service pages or blog articles.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Website Support Service in Montgomery, AL

The starting price for our Montgomery website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Montgomery websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Montgomery, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Montgomery web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Montgomery website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Montgomery to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Montgomery who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Montgomery website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Montgomery Website Maintenance Pricing

WebCitz offers discounted Montgomery website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Montgomery with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Montgomery Website Management Pricing

For Montgomery site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Montgomery client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
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