Our team doesn't just build Montgomery websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web support agency with a team of website experts that never outsources Montgomery web maintenance to anyone.
This makes our website maintenance agency the perfect choice to provide all your Montgomery website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Montgomery website support services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Montgomery business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Montgomery web maintenance companies, including:
These are just a few of the Montgomery web support services we offer. In fact, Montgomery website support is basically anything a web developer or digital marketer does to your website.
Most Montgomery website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. You can count on our firm to keep your Montgomery website running smoothly. However, we can provide some proactive web support services for your Montgomery website.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
If you live in Montgomery, you probably love the Alabama State Hornets basketball team. Go Alabama State Hornets! In addition to supporting Montgomery-area websites, our website support firm also offers Auburn, Birmingham, Decatur, Dothan, Florence, Huntsville, Mobile, and Tuscaloosa small businesses and large corporations help with their websites.
There will come a time when every Montgomery website needs some sort of maintenance. The reason is simply that the internet is always changing. However, we don't charge a lot for Montgomery website maintenance, so you'll be able to afford it! There are a few reasons why a website in Montgomery might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Montgomery business when planning budgets and schedules for website maintenance and support.
It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Montgomery business after the work is done.
Most website maintenance services start with an email from you, the owner of the Montgomery website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Montgomery web support. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
After the launch of a website, we're often asked for detailed examples of Montgomery web maintenance requests. Here are several examples of Montgomery web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Montgomery website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website maintenance.
We can analyze your Montgomery website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
Keeping your Montgomery website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Montgomery website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Montgomery and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Montgomery or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Montgomery business.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We'll happily install Google Tag Manager on your Montgomery website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Montgomery website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your Montgomery website slow because of large images? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Montgomery business!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Montgomery website.
Are you interested in installing a caching plugin in your Montgomery website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Is your Montgomery website getting fake orders, contact submissions, or live chats? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Is it time to make a backup of your Montgomery website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Just let us know if you need help creating and managing that development / staging site!
Do you prefer to make design changes based on statistical data regarding how users interact with your Montgomery web page? We can help you run A/B testing to help you decide which design or content layouts are best.
Do you have a new website or are you removing pages? You should create 301 redirects for your Montgomery website. Businesses in and around Montgomery have lost a lot of organic traffic because of broken pages. It is a very common mistake when launching new websites, removing content pages, or disabling product pages. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Need help learning how to make simple changes to your Montgomery website? We'll be happy to help if your Montgomery site was built on a platform we work with, such as WordPress or Shopify.
With years of experience developing websites for Montgomery businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Montgomery websites:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Montgomery businesses. The reason we moved away from those platforms was to let our website maintenance experts focus more on training and support.
Ask the Montgomery web maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their expert Alabama website maintenance services before you submit payment and provide website access. You can ask these simple questions:
If you ask these questions to a Montgomery website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Montgomery often ask us for a website support plan to establish routines and procedures. We are happy to help your Montgomery business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Montgomery web maintenance tasks to consider:
Read through this list of semi-annual Montgomery website maintenance tasks to review:
Here are a list of monthly Montgomery web support tasks to review:
The starting price for our Montgomery website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Montgomery websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Montgomery, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Montgomery web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Montgomery website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Montgomery to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Montgomery who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Montgomery website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Montgomery website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Montgomery with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Montgomery site owners interested in proactive website and extension updates.
Example #1: You are an existing Montgomery client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.