Our team doesn't just build Tuscaloosa websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web support agency with a team of website experts that works from a single location and never outsources Tuscaloosa web maintenance services.
This makes our website maintenance agency the perfect choice to provide all your Tuscaloosa website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
Our team puts a lot of emphasis on availability and communication for Tuscaloosa website support clients. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We view web maintenance to be a reactive support service that provides your Tuscaloosa business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Tuscaloosa web maintenance companies, including:
These are just a few of the Tuscaloosa web support services we offer. In fact, Tuscaloosa website support is really anything a web developer or digital marketer does to your website to change it in some manner.
We consider web maintenance a reactive service because most Tuscaloosa website owners don't want a developer messing with their website without their permission. When you choose to have our firm maintain your Tuscaloosa website, we'll be your web support team on standby for any request. However, we can provide some proactive web support services for your Tuscaloosa website.
For website owners in Tuscaloosa interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! There are several website support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
If you live in Tuscaloosa, you probably love the Alabama Crimson Tide basketball team. Go Alabama Crimson Tide! In addition to supporting Tuscaloosa-area websites, our web maintenance agency also offers Auburn, Birmingham, Decatur, Dothan, Florence, Huntsville, Mobile, Montgomery, small businesses and large corporations help with their websites.
At some point in time, every Tuscaloosa website will require some form of web support. The reason is simply that the internet is always changing. But don't worry, our Tuscaloosa website support costs aren't too high, so you can afford it! Here are some common reasons why a website in Tuscaloosa might require web maintenance services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Tuscaloosa business when planning budgets and schedules for website maintenance and support.
We have an experienced website support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Tuscaloosa business after the tasks have been completed.
Most web maintenance services start with an email from you, the owner of the Tuscaloosa website. Your email gets routed into our ticket system and automatically assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
Phone or live chat requests follow a similar process to Tuscaloosa web maintenance. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We are often asked for detailed examples of Tuscaloosa web support requests that might come up after the launch of a website. Here are several examples of Tuscaloosa website support services we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your Tuscaloosa website might include updating a paragraph on a page, swapping out an image, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
If your Tuscaloosa website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
Keeping your Tuscaloosa website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Tuscaloosa website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can fix the coverage issues, and let you know how it went. This will help your search engine rankings, throughout Tuscaloosa and beyond, by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Tuscaloosa, and ecommerce product or some other common data type.
When people share links of your Tuscaloosa business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We'll happily install Google Tag Manager on your Tuscaloosa website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Tuscaloosa website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Tuscaloosa website? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Tuscaloosa business branding!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Tuscaloosa website.
Are you interested in installing a caching plugin in your Tuscaloosa website, but not sure how to properly configure the settings for best website performance? We can recommend caching plugins, or we can install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Is your Tuscaloosa website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Is it time to make a backup of your Tuscaloosa website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Just let us know if you need help creating and managing that development / staging site!
Do you prefer to make design changes based on statistical data regarding how users interact with your Tuscaloosa web page? A/B testing can help you decide between two or more design layouts based on the data collected.
Do you have a new website or are you removing pages? You should create 301 redirects for your Tuscaloosa website. We've seen businesses in and around Tuscaloosa lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Need help learning how to make simple changes to your Tuscaloosa website? We'll be happy to help if your Tuscaloosa site was built on a platform we work with, such as WordPress or Shopify.
We have a diverse team of web designers and web developers, for Tuscaloosa businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Tuscaloosa websites on these platforms:
We've managed Joomla and Magento platforms for Tuscaloosa businesses in the past. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.
Before signing up for any Tuscaloosa web support package, it is important to ask the Tuscaloosa website support company some questions about how their services work. This will help you get a better idea of the experience you will have with their professional Alabama website maintenance services before you submit payment and provide website access. Here are some simple questions to ask:
If you ask these questions to a Tuscaloosa website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a web support plan by larger companies in and around Tuscaloosa looking to establish routines and procedures within their IT department. We are happy to help your Tuscaloosa business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Check out this list of annual Tuscaloosa web maintenance tasks to review:
Read through this list of semi-annual Tuscaloosa website maintenance tasks to review:
Here are a list of monthly Tuscaloosa web support tasks to review:
The starting price for our Tuscaloosa website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Tuscaloosa websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Tuscaloosa, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Tuscaloosa web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Tuscaloosa website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Tuscaloosa to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Tuscaloosa who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Tuscaloosa website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Tuscaloosa website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Tuscaloosa with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Tuscaloosa site owners interested in proactive website and extension updates.
Example #1: You are an existing Tuscaloosa client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.