Our team doesn't just build Grande Prairie websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web support company with a team of website experts that never outsources Grande Prairie web maintenance to anyone.
This makes our web maintenance company the perfect choice to provide all your Grande Prairie website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
Our team puts a lot of emphasis on availability and communication for Grande Prairie web support clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see website maintenance as a reactive support service where we provide your Grande Prairie business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Grande Prairie web maintenance firms, including:
Those services are just a taste of what Grande Prairie web support might look like. In fact, Grande Prairie website support is basically anything a web developer or digital marketer does to your website.
Most Grande Prairie website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. When you choose to have our agency maintain your Grande Prairie website, we'll be your web support team on standby for any request. However, we can offer some proactive Grande Prairie website maintenance services.
View Grande Prairie Website Maintenance Pricing
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
View Grande Prairie Website Management Pricing
In addition to supporting Grande Prairie-area websites, our web support agency also offers Calgary, Edmonton, Red Deer, Lethbridge, Medicine Hat, small businesses and large corporations help with their websites.
There will come a time when every Grande Prairie website needs some sort of maintenance. The reason is simply that the internet is always changing. But don't worry, our Grande Prairie website maintenance costs aren't too high, so you can afford it! There are a few reasons why a website in Grande Prairie might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Grande Prairie business's potential future needs.
It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Grande Prairie business after the work is done.
Most web maintenance services start with an email from you, the owner of the Grande Prairie website. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Grande Prairie website maintenance. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Grande Prairie website support requests. Here are several examples of Grande Prairie web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Grande Prairie website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website maintenance.
Let us check your Grande Prairie website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
Keeping your Grande Prairie website's content management system updated is important if it's running on WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
If your Grande Prairie website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Grande Prairie and beyond, by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Grande Prairie or an ecommerce product.
When people share links of your Grande Prairie business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Grande Prairie website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Grande Prairie website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your Grande Prairie website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Grande Prairie business, install the tracking code, and customize the design for your branding, we can do it!
Do you have a lot of error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Grande Prairie website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your Grande Prairie website, but not sure how to configure it? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Grande Prairie website being bombarded with fake orders, contact submissions or live chats from a specific network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Grande Prairie website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!
Are you a fan of making Grande Prairie web design changes based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.
Have you launched a new website or removed pages? You will want to create 301 redirects for your Grande Prairie website to prevent broken pages from hurting your SEO. We've seen businesses in and around Grande Prairie lose huge amounts of organic traffic due to widespread broken pages. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Grande Prairie website? If your Grande Prairie site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Grande Prairie businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Grande Prairie websites on these platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Grande Prairie businesses. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.
Ask the Grande Prairie website support company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their professional Alberta website maintenance services before you submit payment and provide website access. Here are some simple questions to ask:
We find it beneficial to run these questions by any Grande Prairie website services firm before subscribing to their web maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around Grande Prairie often ask us for a web support plan to establish routines and procedures. We are happy to help your Grande Prairie business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Check out this list of annual Grande Prairie web maintenance tasks to review:
Here is a list of semi-annual Grande Prairie website maintenance tasks to consider:
Here are a list of monthly Grande Prairie web support tasks to review:
The starting price for our Grande Prairie website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Grande Prairie websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Grande Prairie, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Grande Prairie web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Grande Prairie website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Grande Prairie to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Grande Prairie who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Grande Prairie website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Grande Prairie website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Grande Prairie with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Grande Prairie site owners interested in proactive website and extension updates.
Example #1: You are an existing Grande Prairie client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.