Our team doesn't just build Lethbridge websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web support agency works out of a single location and never outsources Lethbridge web maintenance.
We're the perfect choice for all of your Lethbridge website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Lethbridge web support services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. These are some examples of website issues that Lethbridge website support firms might fix:
The previously mentioned services are just a glimpse of what we view as possible Lethbridge web maintenance services. Basically, Lethbridge website maintenance is anything a web developer or internet marketer does to change your website.
Most Lethbridge website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. You can count on our agency to keep your Lethbridge website running smoothly. However, we can offer some proactive Lethbridge web maintenance services.
For website owners in Lethbridge interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
In addition to supporting Lethbridge-area websites, our website maintenance agency also offers Calgary, Edmonton, Red Deer, Medicine Hat, and Grande Prairie small businesses and large corporations help with their websites.
Every Lethbridge website will need some web maintenance at some point. It's just that the internet changes all the time. However, we don't charge a lot for Lethbridge web maintenance, so you'll be able to afford it! There are a few reasons why a website in Lethbridge might need maintenance:
There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your Lethbridge business's potential future needs.
Our professional web maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Lethbridge business after the work is done.
Most Lethbridge website maintenance services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Lethbridge web support services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We're often asked for examples of Lethbridge web maintenance requests after a website launches. We've performed these Lethbridge web maintenance services in the past, and would be happy to do it for you too!
Changes to your Lethbridge website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine website maintenance to keep content fresh for both search engines and visitors.
If your Lethbridge website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Lethbridge website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Lethbridge website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Lethbridge and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Lethbridge, and ecommerce product or some other common data type.
When people share links of your Lethbridge business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We'll happily install Google Tag Manager on your Lethbridge website and teach you how to use it.
It's important to setup conversion tracking for your Lethbridge website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your Lethbridge website slow because of large images? That won't be a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Would you like to try live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Lethbridge business branding!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
If spambots are attacking your Lethbridge website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Looking to install a caching plugin on your Lethbridge website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Lethbridge website being bombarded with fake orders, contact submissions or live chats from a specific network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Would you like a backup of your Lethbridge website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!
Are you a fan of making Lethbridge web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Have you launched a new website or removed pages? You should create 301 redirects for your Lethbridge website. We've seen businesses in and around Lethbridge lose huge amounts of organic traffic due to widespread broken pages. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Want to learn how to make simple edits to your Lethbridge website? We'll be happy to help if your Lethbridge site was built on a platform we work with, such as WordPress or Shopify.
For Lethbridge businesses, we have a team of web designers and web developers who have experience with multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for Lethbridge websites:
We've managed Joomla and Magento platforms for Lethbridge businesses in the past. However, we chose not to use those platforms so our website maintenance experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any Lethbridge web maintenance package, make sure you ask the company how their services work. By doing this, you'll be able to better understand your future experience with their expert Alberta website maintenance services before you submit payment or provide website access. You can ask these simple questions:
If you ask these questions to a Lethbridge website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Lethbridge often ask us for a website support plan. Whether it's your website, hosting, or domain name, we'll make sure your Lethbridge business has a web maintenance plan to ensure optimum performance.
Read through this list of annual Lethbridge web maintenance tasks to consider:
Read through this list of semi-annual Lethbridge website maintenance tasks to review:
Here are a list of monthly Lethbridge web support tasks to review:
The starting price for our Lethbridge website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Lethbridge websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Lethbridge, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Lethbridge web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Lethbridge website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Lethbridge to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Lethbridge who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Lethbridge website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Lethbridge website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Lethbridge with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Lethbridge site owners interested in proactive website and extension updates.
Example #1: You are an existing Lethbridge client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.