Our team doesn't just build Arizona websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance agency with a team of website experts that never outsources Arizona website maintenance to anyone.
This makes our web support agency the perfect choice to provide all your Arizona website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Arizona web maintenance services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see website maintenance as a reactive support service where we provide your Arizona business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Arizona web support companies, including:
These are just a few of the Arizona web maintenance services we offer. In fact, Arizona web maintenance is basically anything a web developer or digital marketer does to your website.
The reason we consider website maintenance to be a reactive service is that most Arizona website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our firm to keep your Arizona website running smoothly. There are some website support services we can provide your Arizona website in a proactive manner though.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our Arizona web support service level agreements. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
Our website maintenance and support company is happy to provide Avondale, Buckeye, Casa Grande, Chandler, Flagstaff, Gilbert, Glendale, Goodyear, Mesa, Peoria, Phoenix, Scottsdale, Surprise, Tempe, Tucson, and Yuma with fast website support services.
There will come a time when every Arizona website needs some sort of maintenance. The reason is simply that the internet is always changing. Not to worry though, our Arizona website maintenance cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Arizona might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Arizona business when planning budgets and schedules for website maintenance and support.
It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Arizona business after the work is done.
Most web maintenance services start with an email from you, the owner of the Arizona website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
For requests that originate from phone or live chat, a similar process to handling your Arizona website maintenance services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Arizona website support requests. Here are several examples of Arizona web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Arizona website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine website maintenance tasks to keep content fresh for both search engines and visitors.
We can analyze your Arizona website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
If your Arizona website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Arizona website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Arizona and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Arizona or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Arizona business.
Interested in using Google Tag Manager for managing custom scripts? Not a problem! We'll happily install Google Tag Manager on your Arizona website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Arizona website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your Arizona website slow because of large images? No problem at all! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Arizona business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Arizona website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Arizona website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Arizona website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Arizona website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Arizona web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Arizona website. We've seen businesses in and around Arizona lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Arizona website? If your Arizona site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Arizona businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web support company for Arizona websites tends to service only the following platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Arizona businesses. However, we chose to move away from those platforms to allow our web support experts to focus more heavily on training and support within the other systems.
Ask the Arizona website maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the relationship you will have with the Arizona web support team before you give them money, provide them website access, and give them complete access to your website for one of their website support packages. Let's go over some simple questions to ask:
If you ask these questions to a Arizona website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Arizona often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your Arizona business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Arizona web support tasks to review:
Here is a list of semi-annual Arizona website support tasks to consider:
Read through this list of monthly Arizona web maintenance tasks to review:
The starting price for our Arizona website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Arizona websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Arizona businesses with mission-critical applications, we offer emergency Arizona website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Arizona, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Arizona web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Arizona website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Arizona to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Arizona who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Arizona website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support firms serving major cities throughout Arizona, we'll be the website support team you want to contact. Our web maintenance experts frequently offer website maintenance and help in Avondale, Buckeye, Casa Grande, Chandler, Flagstaff, Gilbert, Glendale, Goodyear, Mesa, Peoria, Phoenix, Scottsdale, Surprise, Tempe, Tucson, or Yuma throughout Arizona. From simple website updates and platform upgrades, to website training and emergency support, our web support company will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Arizona, we still hope you'll consider our web maintenance services. We have a full staff of dedicated website experts ready to help Arizona-area businesses. Whether your business is located in Apache, Apache Junction, Bisbee, Buckeye, Bullhead City, Camp Verde, Catalina, Chino Valley, Coolidge, Cottonwood, Cottonwood-Verde Village, Dewey-Humboldt, Douglas, Drexel Heights, El Mirage, Eloy, Florence, Flowing Wells, Fortuna Foothills, Fountain Hills, Gila River, Globe, Gold Camp, Green Valley, Hopi, Indian Wells, Kingman, Little Colorado, Marana, Mingus Mountain, Mohave Valley, New Kingman-Butler, New River, Nogales, Oro Valley, Page, Papago, Paradise Valley, Payson, Picture Rocks, Prescott, Prescott Valley, Reservation, Safford, Salt River, San Luis, Sedona, Show Low, Sierra Vista, Sierra Vista Southeast, Somerton, Sun City, Sun City West, Sun Lakes, Tanque Verde, Tuba City, Tucson Estates, Verde, Western, Winslow, or a different city, our web maintenance company will be ready to help with all your Arizona web support services!
WebCitz offers discounted Arizona website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Arizona with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Arizona with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Arizona site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Arizona client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Arizona website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Arizona client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Arizona client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.