Our team doesn't just build Buckeye websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web maintenance agency with a team of website experts that works from a single location and never outsources Buckeye website maintenance services.
This makes our web support agency the perfect choice to provide all your Buckeye website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Buckeye web maintenance services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view website maintenance to be a reactive support service that provides your Buckeye business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Buckeye web support companies, including:
The previously mentioned services are just a glimpse of what we view as possible Buckeye web maintenance services. In fact, Buckeye web maintenance is basically anything a web developer or digital marketer does to your website.
We consider website maintenance a reactive service because most Buckeye website owners don't want a developer messing with their website without their permission. You can count on our firm to keep your Buckeye website running smoothly. However, we can offer some proactive Buckeye website support services.
We're happy to help website owners in Buckeye who need proactive website upkeep! There are several web maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
In addition to supporting Buckeye-area websites, our website maintenance agency also offers Avondale, Casa Grande, Chandler, Flagstaff, Gilbert, Glendale, Goodyear, Mesa, Peoria, Phoenix, Scottsdale, Surprise, Tempe, Tucson, and Yuma small businesses and large corporations help with their websites.
At some point in time, every Buckeye website will require some form of web maintenance. The reason is simply that the internet is always changing. Not to worry though, our Buckeye web maintenance cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Buckeye might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Buckeye business's potential future needs.
We have an experienced web maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Buckeye business after the tasks have been completed.
Most website maintenance services start with an email from you, the owner of the Buckeye website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Buckeye web support services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We are often asked for detailed examples of Buckeye web maintenance requests that might come up after the launch of a website. Here are several examples of Buckeye web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Buckeye website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine website maintenance to keep content fresh for both search engines and visitors.
Let us check your Buckeye website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
It's important to keep your Buckeye website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
If your Buckeye website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Buckeye and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Buckeye business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Buckeye business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We'll happily install Google Tag Manager on your Buckeye website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Buckeye website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your Buckeye website slow because of large images? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Buckeye business, install the tracking code, and customize the design for your branding, we can do it!
Do you have a lot of error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Buckeye website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Buckeye website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Would you like a backup of your Buckeye website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Buckeye web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Buckeye website. We've seen businesses in and around Buckeye lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Buckeye website? If your Buckeye site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for Buckeye businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web support agency for Buckeye websites tends to service only the following platforms:
As a website support firm, we used to maintain and support Joomla and Magento websites for Buckeye-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Before signing up for any Buckeye website support package, it is important to ask the Buckeye web maintenance company some questions about how their services work. This will help you get a better idea of the experience you will have with their premium Arizona web support services before you submit payment and provide website access. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any Buckeye website services agency before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
We are often asked for a website support plan by larger companies in and around Buckeye looking to establish routines and procedures within their IT department. We are happy to help your Buckeye business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Buckeye website maintenance tasks to review:
Here is a list of semi-annual Buckeye web support tasks to consider:
Read through this list of monthly Buckeye website support tasks to review:
The starting price for our Buckeye website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Buckeye websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Buckeye, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Buckeye web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Buckeye website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Buckeye to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Buckeye who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Buckeye website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Buckeye website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Buckeye with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Buckeye site owners interested in proactive website and extension updates.
Example #1: You are an existing Buckeye client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.