Our team doesn't just build Casa Grande websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our website support company works out of a single location and never outsources Casa Grande website maintenance.
Because of this, our web support company is the best choice for all your Casa Grande website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Casa Grande web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
Our team puts a lot of emphasis on availability and communication for Casa Grande web maintenance clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. Here are a few examples of website problems that might need Casa Grande website maintenance:
Those services are just a taste of what Casa Grande web support might look like. In fact, Casa Grande website support is really anything a web developer or digital marketer does to your website to change it in some manner.
We consider web maintenance a reactive service because most Casa Grande website owners don't want a developer messing with their website without their permission. Our firm will be your web support team on standby for any questions you have. However, we can provide some proactive web support services for your Casa Grande website.
We're happy to help website owners in Casa Grande who need proactive website upkeep! There are several website support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
In addition to supporting Casa Grande-area websites, our web maintenance agency also offers Avondale, Buckeye, Chandler, Flagstaff, Gilbert, Glendale, Goodyear, Mesa, Peoria, Phoenix, Scottsdale, Surprise, Tempe, Tucson, and Yuma small businesses and large corporations help with their websites.
Every Casa Grande website will need some web support at some point. It's because the internet is always changing. But don't worry, our Casa Grande website support costs aren't too high, so you can afford it! Website maintenance in Casa Grande might be needed for these reasons:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. When planning budgets and schedules for website maintenance and support, consider your Casa Grande business's potential future needs.
Our professional website support team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Casa Grande business after the work is done.
A Casa Grande web maintenance service usually starts with an email from you. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
The process for Casa Grande web maintenance services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We're often asked for examples of Casa Grande web support requests after a website launches. The following are some examples of Casa Grande website support services we've provided in the past.
Your Casa Grande website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
If your Casa Grande website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. It'll help improve page load times, which will make users and search engines happy.
Keeping your Casa Grande website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Casa Grande website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Has Google Search Console told you there's a coverage problem? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Casa Grande and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Casa Grande business, or an ecommerce product.
When people share links of your Casa Grande business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Would you like to manage custom scripts more easily with Google Tag Manager? No problem at all! We'll happily install Google Tag Manager on your Casa Grande website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Casa Grande website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Do you have a Casa Grande website that's slow because of large images? Not a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Casa Grande business!
Are your error_log files big? If you're getting recurring error messages, we can update programming code or fix platform issues.
To reduce unwanted submissions on your Casa Grande website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your Casa Grande website, but not sure how to configure it? We can help recommend caching plugins, or just install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Is your Casa Grande website getting fake orders, contact submissions, or live chats? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Casa Grande website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Whenever you need help with creating and managing your development site, just let us know!
Are you a fan of making Casa Grande web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Do you have a new website or are you removing pages? Make sure your Casa Grande website has 301 redirects to prevent or at least minimize 404 errors. Businesses in and around Casa Grande have lost a lot of organic traffic because of broken pages. It is a very common mistake when launching new websites, removing content pages, or disabling product pages. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Want to learn how to make simple edits to your Casa Grande website? If your Casa Grande site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
For Casa Grande businesses, we have a team of web designers and web developers who have experience with multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Therefore, we tend to only maintain Casa Grande websites on these platforms:
As a web maintenance agency, we used to maintain and support Joomla and Magento websites for Casa Grande-area businesses. The reason we moved away from those platforms was to let our website maintenance experts focus more on training and support.
If you're thinking about signing up for any Casa Grande web maintenance package, make sure you ask the company how their services work. It'll give you a better idea of the experience you'll have with their premium Arizona web support services prior to making payment and providing website access. Here are some simple questions to ask:
If you ask these questions to a Casa Grande website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Casa Grande often ask us for a website support plan. We can help your Casa Grande business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Check out this list of annual Casa Grande website maintenance tasks to review:
Read through this list of semi-annual Casa Grande web support tasks to review:
Read through this list of monthly Casa Grande website support tasks to review:
The starting price for our Casa Grande website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Casa Grande websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Casa Grande, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Casa Grande web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Casa Grande website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Casa Grande to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Casa Grande who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Casa Grande website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Casa Grande website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Casa Grande with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Casa Grande site owners interested in proactive website and extension updates.
Example #1: You are an existing Casa Grande client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.