Our team doesn't just build Flagstaff websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our website maintenance firm works out of a single location and never outsources Flagstaff website support.
This makes our web maintenance firm the perfect choice to provide all your Flagstaff website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
Our team puts a lot of emphasis on availability and communication for Flagstaff web support clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Flagstaff website support firms, including:
These are just a few of the Flagstaff web maintenance services we offer. In fact, Flagstaff website maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
We consider web support a reactive service because most Flagstaff website owners don't want a developer messing with their website without their permission. Our agency will be your web support team on standby for any questions you have. However, we can offer some proactive Flagstaff web maintenance services.
For website owners in Flagstaff interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! There are several website maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
If you live in Flagstaff, you probably love the Northern Arizona Lumberjacks basketball team. Go Northern Arizona Lumberjacks! In addition to supporting Flagstaff-area websites, our web support company also offers Avondale, Buckeye, Casa Grande, Chandler, Gilbert, Glendale, Goodyear, Mesa, Peoria, Phoenix, Scottsdale, Surprise, Tempe, Tucson, and Yuma small businesses and large corporations help with their websites.
Every Flagstaff website will need some web maintenance at some point. The reason is simply that the internet is always changing. But don't worry, our Flagstaff website maintenance costs aren't too high, so you can afford it! Website maintenance in Flagstaff might be needed for these reasons:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. When planning budgets and schedules for website support and support, consider your Flagstaff business's potential future needs.
Our professional website maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Flagstaff business after the work is done.
Most web support services start with an email from you, the owner of the Flagstaff website. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
Phone or live chat requests follow a similar process to Flagstaff website support. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We're often asked for examples of Flagstaff web maintenance requests after a website launches. Here are several examples of Flagstaff website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Your Flagstaff website might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine web support.
We can analyze your Flagstaff website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Flagstaff website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Flagstaff website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Flagstaff and beyond!
Do you ever see product prices or reviews in Google organic search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Flagstaff, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? Not a problem! We can add Google Tag Manager to your Flagstaff website and even teach you how to use it.
It's important to setup conversion tracking for your Flagstaff website if you want to understand the benefits of online advertising. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Is your Flagstaff website slow because of large images? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Flagstaff business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Flagstaff website.
Interested in installing a caching plugin for your Flagstaff website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Flagstaff website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making Flagstaff web design changes based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.
Are you launching a new website or removing pages from your website? You will want to create 301 redirects for your Flagstaff website to prevent broken pages from hurting your SEO. Having broken pages will cost your Flagstaff business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Do you need help learning how to make changes to your Flagstaff website? If your Flagstaff site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
For Flagstaff businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Flagstaff websites on these platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Flagstaff businesses. However, we chose not to use those platforms so our web support experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any Flagstaff web maintenance package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their professional Arizona web support services before you submit payment and provide website access. Here are some simple questions to ask:
If you ask these questions to a Flagstaff website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Flagstaff often ask us for a web maintenance plan. We are happy to help your Flagstaff business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Check out this list of annual Flagstaff website maintenance tasks to review:
Read through this list of semi-annual Flagstaff web support tasks to review:
Check out this list of monthly Flagstaff website support tasks to consider:
The starting price for our Flagstaff website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Flagstaff websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Flagstaff, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Flagstaff web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Flagstaff website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Flagstaff to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Flagstaff who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Flagstaff website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Flagstaff website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Flagstaff with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Flagstaff site owners interested in proactive website and extension updates.
Example #1: You are an existing Flagstaff client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.