Our team doesn't just build Glendale websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance company with a team of website experts that never outsources Glendale web support to anyone.
This makes our website support company the perfect choice to provide all your Glendale website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Glendale website maintenance services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Glendale business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Glendale website support firms, including:
The previously mentioned services are just a glimpse of what we view as possible Glendale web maintenance services. In fact, Glendale website maintenance is basically anything a web developer or digital marketer does to your website.
We consider web support a reactive service because most Glendale website owners don't want a developer messing with their website without their permission. Our agency will be your web support team on standby for any questions you have. There are some web maintenance services we can provide your Glendale website in a proactive manner though.
View Glendale Website Maintenance Pricing
We're happy to help website owners in Glendale who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
View Glendale Website Management Pricing
If you live in Glendale, you probably love the Arizona Coyotes hockey team. Go Arizona Coyotes! In addition to supporting Glendale-area websites, our website maintenance agency also offers Avondale, Buckeye, Casa Grande, Chandler, Flagstaff, Gilbert, Goodyear, Mesa, Peoria, Phoenix, Scottsdale, Surprise, Tempe, Tucson, and Yuma small businesses and large corporations help with their websites.
There will come a time when every Glendale website needs some sort of maintenance. The reason is simply that the internet is always changing. However, we don't charge a lot for Glendale web maintenance, so you'll be able to afford it! There are a few reasons why a website in Glendale might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Glendale business's potential future needs.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Glendale business after the work is done.
Most web maintenance services start with an email from you, the owner of the Glendale website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Glendale website maintenance. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
After the launch of a website, we're often asked for detailed examples of Glendale website support requests. Here are several examples of Glendale web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Glendale website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
If your Glendale website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. User experience and SEO will both benefit from better page load times.
It's important to keep your Glendale website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Glendale website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Glendale and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Glendale business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? Not a problem! We'll happily install Google Tag Manager on your Glendale website and teach you how to use it.
It's important to setup conversion tracking for your Glendale website if you want to understand the benefits of online advertising. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Is your Glendale website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Glendale business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Glendale website.
Looking to install a caching plugin on your Glendale website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Would you like a backup of your Glendale website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Whenever you need help with creating and managing your development site, just let us know!
Are you a fan of making Glendale web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Glendale website. We've seen businesses in and around Glendale lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Glendale website? If your Glendale site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Glendale businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Glendale websites:
As a web maintenance firm, we used to maintain and support Joomla and Magento websites for Glendale-area businesses. However, we chose not to use those platforms so our web support experts could focus on training and support within the more popular platforms.
Ask the Glendale web maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their professional Arizona web support services before you submit payment and provide website access. You can ask these simple questions:
If you ask these questions to a Glendale website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Glendale often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your Glendale business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Glendale website maintenance tasks to consider:
Here is a list of semi-annual Glendale web support tasks to consider:
Read through this list of monthly Glendale website support tasks to review:
The starting price for our Glendale website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Glendale websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Glendale, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Glendale web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Glendale website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Glendale to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Glendale who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Glendale website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Glendale website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Glendale with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Glendale site owners interested in proactive website and extension updates.
Example #1: You are an existing Glendale client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.