Tempe Website Maintenance Services

Support for Tempe Websites

Our team doesn't just build Tempe websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Maintenance Professionals for Tempe, AZ Businesses

We are a web support company with a team of website experts that works from a single location and never outsources Tempe web maintenance services.

We're the perfect choice for all of your Tempe web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

Our team puts a lot of emphasis on availability and communication for Tempe website maintenance clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!

What is Involved in Maintaining Tempe, AZ Websites

We view web maintenance to be a reactive support service that provides your Tempe business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that Tempe website support companies might fix:

  • Making sure your website's platform is up to date.
  • Updating apps and plugins to make them safer and more functional.
  • Adding new web pages as you release new information.
  • Freshen up your blog with new content.
  • Rearranging your Tempe site's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Taking backups of your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Troubleshooting Google Search Console coverage issues.
  • Adding structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

Those services are just a taste of what Tempe website maintenance might look like. In fact, Tempe web support is basically anything a web developer or digital marketer does to your website.

Reactive Tempe Website Support

Most Tempe website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website support a reactive service. When you choose to have our firm maintain your Tempe website, we'll be your web support team on standby for any request. There are some web maintenance services we can provide your Tempe website in a proactive manner though.

View Tempe Website Maintenance Pricing

Proactive Tempe Website Support

Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.

View Tempe Website Management Pricing

If you live in Tempe, you probably love the Arizona Cardinals football team. Go Arizona Cardinals! In addition to supporting Tempe-area websites, our website maintenance firm also offers Avondale, Buckeye, Casa Grande, Chandler, Flagstaff, Gilbert, Glendale, Goodyear, Mesa, Peoria, Phoenix, Scottsdale, Surprise, Tucson, and Yuma small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

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Who Needs Website Support in Tempe, AZ

At some point in time, every Tempe website will require some form of web maintenance. It's just that the internet changes all the time. But don't worry, our Tempe website maintenance costs aren't too high, so you can afford it! Website maintenance in Tempe might be needed for these reasons:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Tempe website was originally developed to support. That means you'll have to refactor your app or upgrade to a newer framework that supports the latest PHP release. There's no way you can expect custom web functionality to work forever.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. This recently happened to Magento 1.x ecommerce store owners who were forced to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x had reached an “End of Life” status and would no longer be maintained or updated by Magento. Tempe-area ecommerce businesses running Magento 1.x found themselves looking for an ecommerce developer to help migrate their store.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. In most cases, this happens because the website owner didn't pay attention to the first two web support examples.
  • To ensure future visitors to your Tempe website receive accurate information about your organization, products, or services, your Tempe website content needs to be refreshed. Keeping your Tempe website up to date is key to its success.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Tempe business's potential future needs.

How We Perform Tempe, AZ Website Support

We have an experienced web maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Tempe business after the tasks have been completed.

Most Tempe web maintenance services start with an email from the website owner. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.

The process for Tempe website maintenance services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.

Example Web Support Service List for Tempe, AZ Businesses

We are often asked for detailed examples of Tempe website support requests that might come up after the launch of a website. We've performed these Tempe web maintenance services in the past, and would be happy to do it for you too!

Simple Tempe Website Tweaks

Your Tempe website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine website maintenance to keep content fresh for both search engines and visitors.

Tempe Website Speed Improvements

Let us check your Tempe website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Patches

If your Tempe website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Plugin / Extension Upgrades

It's important to update plugins and extensions on your Tempe website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.

Fixing Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Tempe and beyond, by making Google happy!

Setup Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Tempe or an ecommerce product.

Implement Open Graph on Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Add Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Tempe website and even give you a crash course in using Google Tag Manager.

Implement Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Tempe website. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.

Image Optimization

Is your Tempe website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Integrate a Live Chat

Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Tempe business!

Review Error Logs for Issues

Do you have a lot of error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Tempe website, we can setup an invisible or checkbox reCaptcha.

Install a Caching Plugin

Looking to install a caching plugin on your Tempe website, but not sure how to configure it? We can help recommend caching plugins, or just install and configure them for you!

Setup SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict IP Addresses

Is your Tempe website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Create Website Backups

Do you want to create a backup of your Tempe website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Tempe web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Tempe website. We've seen businesses in and around Tempe lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Tempe website? If your Tempe site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Tempe, AZ Websites

We have a diverse team of web designers and web developers, for Tempe businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Therefore, we tend to only maintain Tempe websites on these platforms:

In the past, we provided website maintenance and support for Joomla and Magento platforms of Tempe businesses. However, we chose to move away from those platforms to allow our web maintenance experts to focus more heavily on training and support within the other systems.

Questions to Ask Tempe, AZ Website Maintenance Firms

Before signing up for any Tempe website support package, it is important to ask the Tempe web maintenance company some questions about how their services work. By doing this, you'll be able to better understand your future experience with their premium Arizona web support services before you submit payment or provide website access. Here are some simple questions to ask:

  • What kind of security do you have on your site? Do you scan client websites for security?
  • When can I expect an average Tempe website support request to be completed?
  • Are you outsourcing your Tempe web maintenance services?
  • How much might it cost to maintain an average Tempe website?
  • Are there any minimum deductions or minimum billable expenses for Tempe website updates?
  • What are your normal hours of operation?
  • Will you keep me informed about new updates within my platform?

If you ask these questions to a Tempe website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Tempe, AZ Website Maintenance Plans and Tips

We are often asked for a web support plan by larger companies in and around Tempe looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your Tempe business has a website support plan to ensure optimum performance.

Check out this list of annual Tempe web maintenance tasks to review:

  • Check if your web hosting provider has newer servers that your account can be migrated to.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Restore a website backup to make sure the data is enough for full recovery. Also, make sure your backups are stored remotely.
  • Take a look at the websites of your competitors (even those outside Tempe) to see if you're missing out on anything.
  • Ensure your website is secure by performing a full security review.
  • Verify structured data, open graph, and social links are all working properly.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Take down any unnecessary development or staging sites.

Check out this list of semi-annual Tempe website maintenance tasks to review:

  • Make sure you have access to your domain name and it's not about to expire. When you have to renew your domain name, this will come in handy.
  • Check your hosting account credentials and make sure it's not about to expire.
  • Make sure you have access to your DNS.
  • Find out if your SSL certificate will expire soon.
  • Make sure you have remote backups outside Tempe and that your website backup schedule is working.
  • Check if you have an automated image optimization service running.
  • Check if the website is throwing any console errors.

Read through this list of monthly Tempe web support tasks to review:

  • Ensure your website doesn't have any broken links, which affect user experience and SEO.
  • Check your website for performance issues after recent updates or changes.
  • See if there's anything wrong being reported within Google Search Console.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Website Support Service in Tempe, AZ

The starting price for our Tempe website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Tempe websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Tempe, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Tempe web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Tempe website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Tempe to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Tempe who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Tempe website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Tempe Website Maintenance Pricing

WebCitz offers discounted Tempe website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Tempe with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Tempe Website Management Pricing

For Tempe site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Tempe client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Southwest Radio Church

Southwest Radio Church

What can I say about this company? These people that work there? Unbelievable!! It doesn't matter when or why you call, they will help you. The other part of that statement is: I never have to call them! They made a web site for us that works 24/7. But if I do call they actually take care of it right then. ... great bunch of guys...Southwest Radio Church really appreciates you!!
Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
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