Our team doesn't just build British Columbia websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web maintenance agency with a team of website experts that works from a single location and never outsources British Columbia website maintenance services.
This makes our web support agency the perfect choice to provide all your British Columbia website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your British Columbia web maintenance services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view website maintenance to be a reactive support service that provides your British Columbia business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from British Columbia web support companies, including:
Those services are just a taste of what British Columbia web maintenance might look like. In fact, British Columbia web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
The reason we consider website maintenance to be a reactive service is that most British Columbia website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our firm maintain your British Columbia website, we'll be your web support team on standby for any request. There are some website support services we can provide your British Columbia website in a proactive manner though.
For website owners in British Columbia interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
You might want to check our British Columbia web support service level agreements if you need off-hours support, including holidays and weekends. It's important to set this up before you need British Columbia web maintenance services at night, on the weekend, or during a holiday.
At some point in time, every British Columbia website will require some form of web support. The reason is simply that the internet is always changing. Not to worry though, our British Columbia website support cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in British Columbia might need maintenance:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. When planning budgets and schedules for web maintenance and support, consider your British Columbia business's potential future needs.
We have an experienced web support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your British Columbia business after the tasks have been completed.
Most website support services start with an email from you, the owner of the British Columbia website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
For requests that originate from phone or live chat, a similar process to handling your British Columbia web maintenance services unfolds. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We are often asked for detailed examples of British Columbia web support requests that might come up after the launch of a website. Here are several examples of British Columbia website support services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your British Columbia website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine web maintenance tasks to keep content fresh for both search engines and visitors.
Let us check your British Columbia website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
If your British Columbia website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update plugins and extensions on your British Columbia website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Has Google Search Console told you there's a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout British Columbia and beyond, by making Google happy!
When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in British Columbia, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Would you like to manage custom scripts more easily with Google Tag Manager? Not a problem! We can add Google Tag Manager to your British Columbia website and even give you a crash course in using Google Tag Manager.
It's important to setup conversion tracking for your British Columbia website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a British Columbia website that's slow because of large images? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your British Columbia business!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
If spambots are attacking your British Columbia website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your British Columbia website, but not sure how to properly configure the settings for best website performance? We can recommend caching plugins, or we can install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your British Columbia website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Would you like a backup of your British Columbia website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Whenever you need help with creating and managing your development site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your British Columbia web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Do you have a new website or are you removing pages? You will want to create 301 redirects for your British Columbia website to prevent broken pages from hurting your SEO. We've seen businesses in and around British Columbia lose huge amounts of organic traffic due to widespread broken pages. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your British Columbia website? If your British Columbia site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
We have a diverse team of web designers and web developers, for British Columbia businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web maintenance company for British Columbia websites tends to service only the following platforms:
We've managed Joomla and Magento platforms for British Columbia businesses in the past. However, we chose to move away from those platforms to allow our website support experts to focus more heavily on training and support within the other systems.
Before signing up for any British Columbia website maintenance package, it is important to ask the British Columbia web support company some questions about how their services work. This will help you get a better idea of the relationship you will have with the British Columbia website support team before you give them money, provide them website access, and give them complete access to your website for one of their web maintenance packages. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any British Columbia website services company before subscribing to their web maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
We are often asked for a website maintenance plan by larger companies in and around British Columbia looking to establish routines and procedures within their IT department. We are happy to help your British Columbia business develop a web support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual British Columbia website support tasks to review:
Here is a list of semi-annual British Columbia web maintenance tasks to consider:
Read through this list of monthly British Columbia website maintenance tasks to review:
The starting price for our British Columbia website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for British Columbia websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For British Columbia businesses with mission-critical applications, we offer emergency British Columbia website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in British Columbia, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your British Columbia web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective British Columbia website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in British Columbia to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in British Columbia who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your British Columbia website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted British Columbia website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in British Columbia with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in British Columbia with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For British Columbia site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing British Columbia client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing British Columbia website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing British Columbia client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing British Columbia client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.