Our team doesn't just build Burnaby websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web maintenance company with a team of site specialists that works from a single location and never outsources Burnaby web maintenance services.
This makes our website maintenance agency the perfect choice to provide all your Burnaby website support needs, including website platform upgrades, page speed improvements, website security fixes, site issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Burnaby web maintenance packages because of the emphasis we put on availability and communication. Our support team is happy to help if you need something easy done the same day or have a complicated question you'd like to explain over the phone.
We view web maintenance to be a reactive support service that provides your Burnaby business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website concerns that might require service from Burnaby web maintenance agencies, including:
The previously mentioned services are just a glimpse of what we view as possible Burnaby website maintenance services. In fact, Burnaby web support is basically anything a website developer or internet marketer does to your website.
In addition to supporting Burnaby-area websites, our website maintenance firm also offers Vancouver, Surrey, Abbotsford, Kelowna, Nanaimo, Victoria, and Chilliwack small businesses and large corporations help with their websites.
The starting price for our web maintenance packages is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.
If you purchase a web maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.
Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.
To keep you in the loop regarding your pre-purchased website maintenance retainer, we will send you a monthly update that outlines your account's time usage and remaining balance.
Tired of being warned about available updates? Worried about website downtime? Let our web development team take care of both worries through proactive website management!
Take a look at what is covered in our site management plans, outlined for you below:
You can rely on our team of website professionals to perform platform, theme, and plugin/extension updates at a monthly or quarterly cadence for your WordPress or WooCommerce website!
We store remote backups of your website and database to minimize the risk of data loss.
We monitor your website for service outages within our uptime monitoring system.
If your website experiences downtime, our web developers will be alerted so that they can promptly investigate and address the issue.
Our website management plans are offered in monthly and quarterly options. This allows you to choose how often our team processes remote backups and installs available site updates.
We have a diverse team of web designers and web developers, for Burnaby businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website maintenance agency for Burnaby websites tends to service only the following platforms:
We've managed Joomla and Magento platforms for Burnaby small businesses in the past. However, we chose not to use those platforms so our web support specialists could focus on training and support within the more popular platforms.
We are often asked for detailed examples of Burnaby web support requests that might come up after the launch of a website. Here are several examples of Burnaby web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Burnaby website could be as basic as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website maintenance.
We can analyze your Burnaby website for hosting glitches, caching issues, unoptimized images, browser errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
If your Burnaby website is running on a content management system, like WordPress, it is important to keep the platform updated. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
If your Burnaby website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality problems.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage concerns, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Burnaby and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Burnaby, and ecommerce product or some other common data type.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social platforms when people share links of your Burnaby organization.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We can add Google Tag Manager to your Burnaby website and even teach you how to use it.
It's important to setup conversion tracking for your Burnaby site if you want to understand the benefits of internet advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid advertising.
Are large images slowing down your Burnaby website? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Burnaby business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? If you're getting recurring error messages, we can update programming code or fix platform issues.
To reduce unwanted submissions on your Burnaby website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Burnaby website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Burnaby website getting fake orders, contact submissions, or live chats? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Burnaby website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design tweaks based on statistical data regarding how users interact with your Burnaby web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new site or removing pages from your website? You should create 301 redirects for your Burnaby website. We've seen businesses in and around Burnaby lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make updates to your Burnaby website? If your Burnaby website was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
Before signing up for any Burnaby website maintenance package, it is important to ask the Burnaby web support agency some questions about how their services work. This will help you get a better idea of the experience you will have with their professional British Columbia website maintenance services before you submit payment and provide website access. Let's go over some easy questions to ask:
If you ask any Burnaby website services firm these questions before subscribing to their website support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected delivery time for important requests.
We are often asked for a website support plan by larger companies in and around Burnaby looking to establish routines and procedures within their IT department. We are happy to help your Burnaby organization develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.