Our team doesn't just build Chilliwack websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web support agency works out of a single location and never outsources Chilliwack web maintenance.
We're the perfect choice for all of your Chilliwack website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Chilliwack web support services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. These are some examples of website issues that Chilliwack website support firms might fix:
These are just a few of the Chilliwack web maintenance services we offer. Basically, Chilliwack website maintenance is anything a web developer or internet marketer does to change your website.
The reason we consider web support to be a reactive service is that most Chilliwack website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our agency maintain your Chilliwack website, we'll be your web support team on standby for any request. There are some web maintenance services we can provide your Chilliwack website in a proactive manner though.
We're happy to help website owners in Chilliwack who need proactive website upkeep! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
In addition to supporting Chilliwack-area websites, our website maintenance agency also offers Vancouver, Surrey, Burnaby, Abbotsford, Kelowna, Nanaimo, Victoria, small businesses and large corporations help with their websites.
Every Chilliwack website will need some web maintenance at some point. It's just that the internet changes all the time. Not to worry though, our Chilliwack web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Chilliwack might require website maintenance services:
There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your Chilliwack business's potential future needs.
Our professional web maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Chilliwack business after the work is done.
Most Chilliwack website maintenance services start with an email from the website owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your Chilliwack web support services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We're often asked for examples of Chilliwack web maintenance requests after a website launches. We've performed these Chilliwack web maintenance services in the past, and would be happy to do it for you too!
A simple change to your Chilliwack website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine website maintenance tasks to keep content fresh for both search engines and visitors.
Let us check your Chilliwack website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Chilliwack website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Chilliwack website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Chilliwack and beyond, by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Chilliwack business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Chilliwack business.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Chilliwack website and even give you a crash course in using Google Tag Manager.
It's important to setup conversion tracking for your Chilliwack website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Are large images slowing down your Chilliwack website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Would you like to try live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Chilliwack business!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Chilliwack website.
Looking to install a caching plugin on your Chilliwack website, but not sure how to configure it? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Would you like a backup of your Chilliwack website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making Chilliwack web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Chilliwack website. Having broken pages will cost your Chilliwack business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Want to learn how to make simple edits to your Chilliwack website? We'll be happy to help if your Chilliwack site was built on a platform we work with, such as WordPress or Shopify.
For Chilliwack businesses, we have a team of web designers and web developers who have experience with multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. For that reason, our web support agency for Chilliwack websites tends to service only the following platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Chilliwack businesses. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any Chilliwack website maintenance package, make sure you ask the company how their services work. By doing this, you'll be able to better understand your future experience with their premium British Columbia website support services before you submit payment or provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Chilliwack website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Chilliwack often ask us for a web maintenance plan. Whether it's your website, hosting, or domain name, we'll make sure your Chilliwack business has a web maintenance plan to ensure optimum performance.
Here is a list of annual Chilliwack website maintenance tasks to review:
Read through this list of semi-annual Chilliwack web support tasks to review:
Here are a list of monthly Chilliwack website support tasks to review:
The starting price for our Chilliwack website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Chilliwack websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Chilliwack, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Chilliwack web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Chilliwack website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Chilliwack to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Chilliwack who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Chilliwack website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Chilliwack website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Chilliwack with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Chilliwack site owners interested in proactive website and extension updates.
Example #1: You are an existing Chilliwack client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.