Chilliwack, BC Website Maintenance Services

Support for Chilliwack Websites

Our team doesn't just build Chilliwack websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Maintenance Professionals for Chilliwack, BC Businesses

Our web support agency works out of a single location and never outsources Chilliwack web maintenance.

We're the perfect choice for all of your Chilliwack website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

You'll enjoy working with our team for your Chilliwack web support services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!

What is Involved in Maintaining Chilliwack, BC Websites

Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. These are some examples of website issues that Chilliwack website support firms might fix:

  • Upgrading your website platform to the latest version.
  • Installing app or plugin updates to improve security and functionality.
  • Adding new web pages as you release new products or services.
  • Writing new blog content to help you stay fresh.
  • Rearranging your Chilliwack site's navigation menu.
  • Improve your page speed to pass Google Core Web Vitals.
  • Taking backups of your website's files and databases.
  • Changing the look and feel of your website.
  • Troubleshooting Google Search Console coverage issues.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

These are just a few of the Chilliwack web maintenance services we offer. Basically, Chilliwack website maintenance is anything a web developer or internet marketer does to change your website.

Reactive Chilliwack Website Support

The reason we consider web support to be a reactive service is that most Chilliwack website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our agency maintain your Chilliwack website, we'll be your web support team on standby for any request. There are some web maintenance services we can provide your Chilliwack website in a proactive manner though.

View Chilliwack Website Maintenance Pricing

Proactive Chilliwack Website Support

We're happy to help website owners in Chilliwack who need proactive website upkeep! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.

View Chilliwack Website Management Pricing

In addition to supporting Chilliwack-area websites, our website maintenance agency also offers Vancouver, Surrey, Burnaby, Abbotsford, Kelowna, Nanaimo, Victoria, small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

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Who Needs Website Support in Chilliwack, BC

Every Chilliwack website will need some web maintenance at some point. It's just that the internet changes all the time. Not to worry though, our Chilliwack web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Chilliwack might require website maintenance services:

  • When a hosting company upgrades their servers, they may remove older versions of PHP that your Chilliwack website was originally developed to support. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. There's no way you can expect custom web functionality to work forever.
  • In order to focus on maintaining the newer version of an ecommerce platform or content management system, they eventually have to deprecate the previous releases. This recently happened to Magento 1.x ecommerce store owners who were forced to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x had reached an “End of Life” status and would no longer be maintained or updated by Magento. As a result, Magento 1.x ecommerce businesses in Chilliwack were looking for ecommerce developers to help migrate their websites.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. This is time-consuming, and often happens when the website owner isn't paying attention to the first two web support examples.
  • When the content on your Chilliwack website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. Maintaining your Chilliwack website is key to making sure it's working for you.

There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your Chilliwack business's potential future needs.

How We Perform Chilliwack, BC Website Support

Our professional web maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Chilliwack business after the work is done.

Most Chilliwack website maintenance services start with an email from the website owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.

For requests that originate from phone or live chat, a similar process to handling your Chilliwack web support services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

Example Website Support Service List for Chilliwack, BC Businesses

We're often asked for examples of Chilliwack web maintenance requests after a website launches. We've performed these Chilliwack web maintenance services in the past, and would be happy to do it for you too!

Simple Chilliwack Website Changes

A simple change to your Chilliwack website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine website maintenance tasks to keep content fresh for both search engines and visitors.

Chilliwack Page Speed Improvements

Let us check your Chilliwack website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.

Platform Upgrades / Security Patches

It's important to keep your Chilliwack website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Extension / Plugin Updates

If your Chilliwack website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Chilliwack and beyond, by making Google happy!

Setup Structured Data

Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Chilliwack business, or an ecommerce product.

Implement Open Graph on Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Chilliwack business.

Add Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Chilliwack website and even give you a crash course in using Google Tag Manager.

Add Conversion Tracking

It's important to setup conversion tracking for your Chilliwack website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Optimize Images

Are large images slowing down your Chilliwack website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!

Integrate a Live Chat

Would you like to try live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Chilliwack business!

Review Error Logs for Issues

Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.

Integrate reCaptcha on Contact Forms

We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Chilliwack website.

Implement a Caching Plugin

Looking to install a caching plugin on your Chilliwack website, but not sure how to configure it? We can help recommend caching plugins, or just install and configure them for you!

Setup SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict IP Addresses

Have you been getting fake orders, contact submissions, or live chats from a particular network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.

Create Website Backups

Would you like a backup of your Chilliwack website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Testing Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Just let us know if you need help creating and managing that development / staging site!

Setup A/B Testing

Are you a fan of making Chilliwack web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Chilliwack website. Having broken pages will cost your Chilliwack business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Want to learn how to make simple edits to your Chilliwack website? We'll be happy to help if your Chilliwack site was built on a platform we work with, such as WordPress or Shopify.

The Platforms We Maintain for Chilliwack, BC Websites

For Chilliwack businesses, we have a team of web designers and web developers who have experience with multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. For that reason, our web support agency for Chilliwack websites tends to service only the following platforms:

In the past, we provided website maintenance and support for Joomla and Magento platforms of Chilliwack businesses. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.

Questions to Ask Chilliwack, BC Web Maintenance Agencies

If you're thinking about signing up for any Chilliwack website maintenance package, make sure you ask the company how their services work. By doing this, you'll be able to better understand your future experience with their premium British Columbia website support services before you submit payment or provide website access. Let's go over some simple questions to ask:

  • How do you handle website security? Do you run security scans of customer websites?
  • What is the turnaround time for Chilliwack web maintenance requests?
  • Do you outsource your Chilliwack website maintenance services?
  • How much might it cost to maintain an average Chilliwack website?
  • Are there minimum deductions or minimum billable expenses for Chilliwack website updates?
  • What are your normal hours of operation?
  • When there are new updates on my platform, will you let me know?

If you ask these questions to a Chilliwack website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Chilliwack, BC Website Support Plans and Tips

Larger companies in and around Chilliwack often ask us for a web maintenance plan. Whether it's your website, hosting, or domain name, we'll make sure your Chilliwack business has a web maintenance plan to ensure optimum performance.

Here is a list of annual Chilliwack website maintenance tasks to review:

  • Ask your web hosting company if they have newer servers you can migrate to.
  • Check if your website platform has a new major release that will require an extensive website migration.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from Chilliwack.
  • Take a look at the websites of your competitors (even those outside Chilliwack) to see if you're missing out on anything.
  • Take a look at your website's security to make sure nothing's been compromised.
  • Verify structured data, open graph, and social links are all working properly.
  • Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
  • Take down any unnecessary development or staging sites.

Read through this list of semi-annual Chilliwack web support tasks to review:

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Check that your hosting account isn't about to expire and you can access it.
  • Make sure you can access your DNS in case anything needs to be changed.
  • Find out if your SSL certificate will expire soon.
  • Verify your website backup schedule is working properly, and you have remote backups outside of Chilliwack.
  • Check if you have an automated image optimization service running.
  • Check if the website is throwing any console errors.

Here are a list of monthly Chilliwack website support tasks to review:

  • Look for broken links on your website, which hurts SEO and user experience.
  • Check your website for performance issues after recent updates or changes.
  • Check Google Search Console for any coverage issues.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Web Maintenance Service in Chilliwack, BC

The starting price for our Chilliwack website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Chilliwack websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Chilliwack, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Chilliwack web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Chilliwack website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Chilliwack to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Chilliwack who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Chilliwack website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Chilliwack Website Maintenance Pricing

WebCitz offers discounted Chilliwack website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Chilliwack with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Chilliwack Website Management Pricing

For Chilliwack site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Chilliwack client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
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