Our team doesn't just build Surrey websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance agency with a team of website consultants that never outsources Surrey website support to anyone.
This makes our web maintenance firm the perfect choice to provide all your Surrey website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your site.
You'll enjoy working with our team for your Surrey website support plans because of the emphasis we put on communication and availability. If you need something basic done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We see web maintenance as a reactive support service where we provide your Surrey business with the right web developer resources to fix just about any problem. There are many examples of website problems that might require service from Surrey website support firms, including:
The previously mentioned services are just a glimpse of what we view as possible Surrey website maintenance services. In fact, Surrey web support is basically anything a website developer or internet marketer does to your website.
In addition to supporting Surrey-area websites, our website maintenance firm also offers Vancouver, Burnaby, Abbotsford, Kelowna, Nanaimo, Victoria, and Chilliwack small businesses and large corporations help with their websites.
We charge a base rate of $119.50 per hour for our web maintenance packages, though pre-purchasing blocks of time can lower the rate to as little as $99.95 per hour.
If you purchase a web maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.
Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.
To keep you informed of the time usage on your pre-purchased website maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.
Have you grown weary of being notified about updates that are available? Worried about website downtime? Let our web development team take care of both worries through proactive website management!
Here is a list of what is included in our site management plans:
Our in-house team of website professionals is available to perform platform, theme, and plugin/extension updates on a quarterly or monthly basis for WordPress or WooCommerce websites!
We store remote backups of your website and database to minimize the risk of data loss.
We monitor your website for service outages within our uptime monitoring system.
If your website experiences downtime, our web developers will be alerted so that they can promptly investigate and address the issue.
We offer website management plans in both monthly and quarterly durations for your convenience. This allows you to choose how often our team processes remote backups and installs available site updates.
With years of experience developing websites for Surrey businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web maintenance firm for Surrey websites tends to service only the following platforms:
As a web maintenance company, we used to maintain and support Joomla and Magento websites for Surrey-area organizations. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
Ask the Surrey website support firm some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their expert British Columbia website maintenance packages before you submit payment and provide website access. Let's go over some basic questions to ask:
If you ask these questions to a Surrey website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.