Our team doesn't just build Victoria websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website maintenance firm with a team of website experts that never outsources Victoria website maintenance to anyone.
This makes our web support company the perfect choice to provide all your Victoria website support needs, including website platform upgrades, website speed improvements, site security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Victoria website maintenance services because of the emphasis we put on communication and availability. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see website maintenance as a reactive support service where we provide your Victoria small business with the right website developer resources to fix just about any problem. There are many examples of website concerns that might require service from Victoria web maintenance agencies, including:
The previously mentioned services are just a glimpse of what we view as possible Victoria web support services. In fact, Victoria website support is really anything a web developer or website marketer does to your website to change it in some manner.
In addition to supporting Victoria-area websites, our website support firm also offers Vancouver, Surrey, Burnaby, Abbotsford, Kelowna, Nanaimo, and Chilliwack small businesses and large corporations help with their websites.
We charge a base rate of $119.50 per hour for our website maintenance packages, though pre-purchasing blocks of time can lower the rate to as little as $99.95 per hour.
If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.
Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.
To keep you in the loop regarding your pre-purchased web maintenance retainer, we will send you a monthly update that outlines your account's time usage and remaining balance.
Have you grown weary of being notified about updates that are available? Worried about website downtime? Let our web development team take care of both worries through proactive website management!
Take a look at what is covered in our website management plans, outlined for you below:
We have an in-house team of website consultants ready to perform platform updates, template updates, and plugin/extension updates on a quarterly or monthly schedule for WordPress or WooCommerce websites!
To mitigate the risk of data loss, we keep remote backups of both your website and database stored safely.
We monitor your website for service outages within our uptime monitoring system.
If your website goes down, an alert will be sent to our web developers to allow us to investigate the issue.
We offer website management plans in both monthly and quarterly durations for your convenience. This allows you to choose how often our team processes remote backups and installs available website updates.
With years of experience developing websites for Victoria businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website maintenance firm for Victoria websites tends to service only the following platforms:
In the past, we provided web maintenance and support for Joomla and Magento platforms of Victoria small businesses. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.
Ask the Victoria website support company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their premium British Columbia web support plans before you submit payment and provide website access. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any Victoria site services agency before subscribing to their web maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.