Our team doesn't just build California websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web support agency works out of a single location and never outsources California web maintenance.
Because of this, our website maintenance agency is the best choice for all your California website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your California website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your California web maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. Here are a few examples of website problems that might need California web maintenance:
The previously mentioned services are just a glimpse of what we view as possible California website maintenance services. In fact, California web support is really anything a web developer or digital marketer does to your website to change it in some manner.
The reason we consider website support to be a reactive service is that most California website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our company to keep your California website running smoothly. There are some website maintenance services we can provide your California website in a proactive manner though.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our California web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires California web support services and support at night, on a weekend, or during a holiday break.
Our website maintenance and support company is happy to provide Anaheim, Bakersfield, Chico, Fontana, Fremont, Fresno, Irvine, Long Beach, Los Angeles, Modesto, Monterey Park, Oakland, Palm Springs, Redding, Riverside, Sacramento, Salinas, San Bernardino, San Diego, San Francisco, San Jose, Santa Ana, Santa Clarita, Santa Rosa, Stockton, and Visalia with fast website support services.
Every California website will need some web maintenance at some point. It's because the internet is always changing. Not to worry though, our California web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in California might require website maintenance services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your California business when planning budgets and schedules for website maintenance and support.
Our professional website maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your California business after the work is done.
A California web support service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your California website support services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We're often asked for examples of California web maintenance requests after a website launches. The following are some examples of California website maintenance services we've provided in the past.
A simple change to your California website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine web support tasks to keep content fresh for both search engines and visitors.
If your California website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. User experience and SEO will both benefit from better page load times.
Keeping your California website's content management system updated is important if it's running on WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
If your California website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout California and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in California or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your California business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We can add Google Tag Manager to your California website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your California website, it is important to setup conversion tracking. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Do you have a California website that's slow because of large images? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your California business!
Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your California website.
Are you interested in installing a caching plugin in your California website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your California website being bombarded with fake orders, contact submissions or live chats from a specific network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Do you want to create a backup of your California website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your California web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your California website. We've seen businesses in and around California lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your California website? If your California site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
For California businesses, we have a team of web designers and web developers who have experience with multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our website support company for California websites tends to service only the following platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of California businesses. The reason we moved away from those platforms was to let our website maintenance experts focus more on training and support.
If you're thinking about signing up for any California web maintenance package, make sure you ask the company how their services work. It'll give you a better idea of the relationship you'll have with the California website maintenance team before you pay them, give them website access, and give them full access to your hosting. Let's go over some simple questions to ask:
If you ask any California website services agency these questions before subscribing to their website maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Larger companies in and around California often ask us for a website support plan. We can help your California business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Here is a list of annual California website maintenance tasks to review:
Check out this list of semi-annual California web support tasks to review:
Check out this list of monthly California website support tasks to consider:
The starting price for our California website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for California websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For California businesses with mission-critical applications, we offer emergency California website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in California, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your California web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective California website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in California to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in California who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your California website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support companies serving major cities throughout California, we'll be the web support team you want to contact. Our website support experts frequently offer web maintenance and help in Anaheim, Bakersfield, Chico, Fontana, Fremont, Fresno, Irvine, Long Beach, Los Angeles, Modesto, Monterey Park, Oakland, Palm Springs, Redding, Riverside, Sacramento, Salinas, San Bernardino, San Diego, San Francisco, San Jose, Santa Ana, Santa Clarita, Santa Rosa, Stockton, or Visalia throughout California. From simple website updates and platform upgrades, to website training and emergency support, our website maintenance agency will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout California, we still hope you'll consider our website support services. We have a full staff of dedicated website experts ready to help California-area businesses. Whether your business is located in Alameda, Alhambra, Antioch, Apple Valley, Arcadia, Arden-Arcade, Baldwin Park, Bellflower, Berkeley, Buena Park, Burbank, Camarillo, Carlsbad, Carson, Castro Valley, Central Coast, Central Contra Costa, Cerritos, Chino, Chino Hills, Chula Vista, Citrus Heights, Clovis, Coachella Valley, Compton, Concord, Corona, Costa Mesa, Cupertino, Daly City, Davis, Diamond Bar, Downey, East Contra Costa, East Kern, East Los Angeles, East San Gabriel Valley, El Cajon, El Monte, El Toro, Elk Grove, Elsinore Valley, Encinitas, Escondido, Fairfield, Florence-Graham, Folsom, Fountain Valley, Fullerton, Garden Grove, Gardena, Glendale, Goleta, Hacienda Heights, Hawthorne, Hayward, Hemet, Hesperia, Huntington Beach, Huntington Park, Inglewood, Jurupa, La Habra, La Mesa, Laguna Niguel, Lake Forest, Lakewood, Lancaster, Livermore, Lodi, Lompoc Valley, Loomis Basin-Folsom Lake, Lynwood, Mather, Merced, Milpitas, Mission Viejo, Montebello, Moreno Valley, Mountain View, Napa, National City, Newhall, Newport Beach, North Antelope Valley, North Coast, Northeast Marin, Norwalk, Oceanside, Ontario, Orange, Oxnard, Palmdale, Palo Alto, Palos Verdes, Paramount, Pasadena, Perris Valley, Petaluma, Pico Rivera, Pittsburg, Pleasanton, Pomona, Rancho Cordova, Rancho Cucamonga, Redlands, Redondo Beach, Redwood City, Rialto, Richmond, Rosemead, Roseville, Ross Valley, San Buenaventura, San Gorgonio Pass, San Leandro, San Marcos, San Mateo, San Rafael, Santa Barbara, Santa Clara, Santa Cruz, Santa Maria Valley, Santa Monica, Santee, Simi Valley, South Antelope Valley, South Bay Cities, South Coast, South El Dorado, South Gate, South San Francisco, South Whittier, Southeast Marin, Southwest San Gabriel Valley, Sunnyvale, Temecula, Thousand Oaks, Torrance, Trabuco, Tracy, Turlock, Tustin, Union City, Upland, Upper San Gabriel Valley, Vacaville, Vallejo, Ventura, Victorville, Vista, Walnut Creek, West Contra Costa, West Covina, Westminster, Whittier, Yorba Linda, or a different city, our web maintenance agency will be ready to help with all your California website maintenance services!
WebCitz offers discounted California website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in California with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in California with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For California site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing California client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing California website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing California client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing California client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.