Our team doesn't just build Boulder websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web maintenance agency with a team of website experts that works from a single location and never outsources Boulder website maintenance services.
This makes our web support agency the perfect choice to provide all your Boulder website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Boulder web maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We view website maintenance to be a reactive support service that provides your Boulder business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Boulder web support companies, including:
The previously mentioned services are just a glimpse of what we view as possible Boulder web maintenance services. In fact, Boulder web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
Most Boulder website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website maintenance a reactive service. When you choose to have our firm maintain your Boulder website, we'll be your web support team on standby for any request. However, we can offer some proactive Boulder website support services.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you live in Boulder, you probably love the Colorado Buffaloes basketball team. Go Colorado Buffaloes! In addition to supporting Boulder-area websites, our web maintenance firm also offers Arvada, Aurora, Castle Rock, Centennial, Colorado Springs, Denver, Fort Collins, Grand Junction, Greeley, Highlands Ranch, Lakewood, Longmont, Loveland, Montrose, Pueblo, Thornton, and Westminster small businesses and large corporations help with their websites.
At some point in time, every Boulder website will require some form of website support. The reason is simply that the internet is always changing. Not to worry though, our Boulder web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Boulder might require web maintenance services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. When planning budgets and schedules for website support and support, consider your Boulder business's potential future needs.
We have an experienced website maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Boulder business after the tasks have been completed.
Most web support services start with an email from you, the owner of the Boulder website. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
Phone or live chat requests follow a similar process to Boulder website support. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We are often asked for detailed examples of Boulder web maintenance requests that might come up after the launch of a website. Here are several examples of Boulder website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your Boulder website might include updating a paragraph on a page, swapping out an image, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web support.
If your Boulder website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. User experience and SEO will both benefit from better page load times.
Keeping your Boulder website's content management system updated is important if it's running on WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
If your Boulder website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Boulder and beyond, by making Google happy!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Boulder or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Boulder business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We can add Google Tag Manager to your Boulder website and even teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Boulder website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a Boulder website that's slow because of large images? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Boulder business!
Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Boulder website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Boulder website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Boulder website getting fake orders, contact submissions, or live chats? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Boulder website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Boulder web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Boulder website. We've seen businesses in and around Boulder lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Boulder website? If your Boulder site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for Boulder businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website support company for Boulder websites tends to service only the following platforms:
As a web maintenance agency, we used to maintain and support Joomla and Magento websites for Boulder-area businesses. The reason we moved away from those platforms was to let our website maintenance experts focus more on training and support.
Before signing up for any Boulder web maintenance package, it is important to ask the Boulder website maintenance company some questions about how their services work. This will help you get a better idea of the experience you will have with their expert Colorado website support services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask any Boulder website services firm these questions before subscribing to their website support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
We are often asked for a website maintenance plan by larger companies in and around Boulder looking to establish routines and procedures within their IT department. We are happy to help your Boulder business develop a web support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Boulder website support tasks to review:
Here is a list of semi-annual Boulder web maintenance tasks to consider:
Read through this list of monthly Boulder web maintenance tasks to review:
The starting price for our Boulder website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Boulder websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Boulder, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Boulder web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Boulder website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Boulder to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Boulder who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Boulder website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Boulder website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Boulder with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Boulder site owners interested in proactive website and extension updates.
Example #1: You are an existing Boulder client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.