Our team doesn't just build Colorado Springs websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web maintenance agency works out of a single location and never outsources Colorado Springs website maintenance.
This makes our web support agency the perfect choice to provide all your Colorado Springs website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Colorado Springs web maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Colorado Springs website maintenance agencies, including:
Those services are just a taste of what Colorado Springs website support might look like. Basically, Colorado Springs web maintenance is anything a web developer or internet marketer does to change your website.
Most Colorado Springs website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. You can count on our company to keep your Colorado Springs website running smoothly. However, we can provide some proactive web support services for your Colorado Springs website.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! There are several website support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
If you live in Colorado Springs, you probably love the Air Force Falcons basketball team. Go Air Force Falcons! In addition to supporting Colorado Springs-area websites, our web maintenance firm also offers Arvada, Aurora, Boulder, Castle Rock, Centennial, Denver, Fort Collins, Grand Junction, Greeley, Highlands Ranch, Lakewood, Longmont, Loveland, Montrose, Pueblo, Thornton, and Westminster small businesses and large corporations help with their websites.
Every Colorado Springs website will need some website support at some point. The reason is simply that the internet is always changing. Not to worry though, our Colorado Springs web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Colorado Springs might require web maintenance services:
There are many reasons why a website might need maintenance, other than just to update something. When planning budgets and schedules for web support and support, consider your Colorado Springs business's potential future needs.
Our professional web maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Colorado Springs business after the work is done.
Most website maintenance services start with an email from you, the owner of the Colorado Springs website. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your Colorado Springs web support services unfolds. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We're often asked for examples of Colorado Springs web maintenance requests after a website launches. Here are several examples of Colorado Springs web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your Colorado Springs website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine website maintenance tasks to keep content fresh for both search engines and visitors.
We can analyze your Colorado Springs website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Colorado Springs website updated if it runs on a CMS like WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
If your Colorado Springs website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Colorado Springs and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Colorado Springs or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Colorado Springs business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? That won't be a problem! We can add Google Tag Manager to your Colorado Springs website and even teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Colorado Springs website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Are large images slowing down your Colorado Springs website? No problem at all! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Colorado Springs business, install the tracking code, and customize the design for your branding, we can do it!
Do you have a lot of error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
If spambots are attacking your Colorado Springs website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Colorado Springs website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Colorado Springs website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making Colorado Springs web design changes based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.
Do you have a new website or are you removing pages? You should create 301 redirects for your Colorado Springs website. We've seen businesses in and around Colorado Springs lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Need help learning how to make simple changes to your Colorado Springs website? Let us know what training you need if your Colorado Springs site was built on a platform we work with, like WordPress or Shopify!
For Colorado Springs businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web support agency for Colorado Springs websites tends to service only the following platforms:
As a website support firm, we used to maintain and support Joomla and Magento websites for Colorado Springs-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any Colorado Springs website support package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their professional Colorado website maintenance services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask any Colorado Springs website services agency these questions before subscribing to their website maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Larger companies in and around Colorado Springs often ask us for a website support plan. We are happy to help your Colorado Springs business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Colorado Springs website maintenance tasks to review:
Here is a list of semi-annual Colorado Springs web support tasks to consider:
Check out this list of monthly Colorado Springs website support tasks to consider:
The starting price for our Colorado Springs website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Colorado Springs websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Colorado Springs, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Colorado Springs web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Colorado Springs website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Colorado Springs to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Colorado Springs who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Colorado Springs website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Colorado Springs website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Colorado Springs with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Colorado Springs site owners interested in proactive website and extension updates.
Example #1: You are an existing Colorado Springs client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.