Grand Junction Website Maintenance Services

Support for Grand Junction Websites

Our team doesn't just build Grand Junction websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Maintenance Professionals for Grand Junction, CO Businesses

We're a web support company with a team of website experts that never outsources Grand Junction web maintenance to anyone.

This makes our web maintenance company the perfect choice to provide all your Grand Junction website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

Our team puts a lot of emphasis on availability and communication for Grand Junction web support clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

What is Involved in Maintaining Grand Junction, CO Websites

We see website maintenance as a reactive support service where we provide your Grand Junction business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Grand Junction web maintenance firms, including:

  • Making sure your website's platform is up to date.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new pages whenever you release something new.
  • Freshen up your blog with new content.
  • Rearranging your Grand Junction site's navigation menu.
  • Improving page speed to help you pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Troubleshooting Google Search Console coverage issues.
  • Improving technical SEO by adding structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

Those services are just a taste of what Grand Junction web support might look like. In fact, Grand Junction website support is basically anything a web developer or digital marketer does to your website.

Reactive Grand Junction Website Support

We consider web maintenance a reactive service because most Grand Junction website owners don't want a developer messing with their website without their permission. Our agency will be your web support team on standby for any questions you have. However, we can offer some proactive Grand Junction website maintenance services.

View Grand Junction Website Maintenance Pricing

Proactive Grand Junction Website Support

Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Grand Junction Website Management Pricing

In addition to supporting Grand Junction-area websites, our web support agency also offers Arvada, Aurora, Boulder, Castle Rock, Centennial, Colorado Springs, Denver, Fort Collins, Greeley, Highlands Ranch, Lakewood, Longmont, Loveland, Montrose, Pueblo, Thornton, and Westminster small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Dana CDrew PJustin FAshton HMicah SDavid W

Who Needs Web Maintenance in Grand Junction, CO

There will come a time when every Grand Junction website needs some sort of maintenance. The reason is simply that the internet is always changing. But don't worry, our Grand Junction website maintenance costs aren't too high, so you can afford it! There are a few reasons why a website in Grand Junction might need maintenance:

  • Hosting companies sometimes upgrade their servers, removing PHP versions that were used by your Grand Junction website. That means you'll have to refactor your app or upgrade to a newer framework that supports the latest PHP release. There's no way you can expect custom web functionality to work forever.
  • When an ecommerce platform or a content management system releases new versions, they eventually must deprecate the old versions so their teams can focus on maintaining the newer technologies. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". Grand Junction-area ecommerce businesses running Magento 1.x found themselves looking for an ecommerce developer to help migrate their store.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. This can be a time-consuming activity, and often happens because the website owner wasn't being mindful of the first two web support examples, listed above.
  • When the content on your Grand Junction website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. Keeping your Grand Junction website up to date is key to its success.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Grand Junction business's potential future needs.

How We Perform Grand Junction, CO Website Support

It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Grand Junction business after the work is done.

Most web maintenance services start with an email from you, the owner of the Grand Junction website. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.

Phone or live chat requests follow a similar process to Grand Junction website maintenance. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.

Example Web Support Service List for Grand Junction, CO Businesses

After the launch of a website, we're often asked for detailed examples of Grand Junction website support requests. Here are several examples of Grand Junction web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Grand Junction Website Tweaks

Changes to your Grand Junction website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website maintenance.

Grand Junction Website Speed Improvements

Let us check your Grand Junction website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. This will help improve page load times, which are beneficial to user experience and search engine optimization.

Platform Upgrades / Security Updates

If your Grand Junction website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Plugin / Extension Updates

If your Grand Junction website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.

Fixing Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Grand Junction and beyond!

Implement Structured Data

Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Grand Junction or an ecommerce product.

Add Open Graph to Your Website

When people share links of your Grand Junction business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.

Add Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? Not a problem! We'll happily install Google Tag Manager on your Grand Junction website and teach you how to use it.

Implement Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Grand Junction website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Optimize Images

Is your Grand Junction website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Add Live Chat

Would you like to try live chat? If you'd like us to recommend the best live chat system for your Grand Junction business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Log Files

Do you have a lot of error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.

Setup reCaptcha on Forms

To reduce unwanted submissions on your Grand Junction website, we can setup an invisible or checkbox reCaptcha.

Install a Caching Plugin

Are you interested in installing a caching plugin in your Grand Junction website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!

Setup SMTP Email

If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.

Restrict IP Addresses

Is your Grand Junction website being bombarded with fake orders, contact submissions or live chats from a specific network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Run Website & Database Backups

Would you like a backup of your Grand Junction website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.

Create a Staging Website

When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!

Setup A/B Testing

Are you a fan of making Grand Junction web design changes based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.

Add 301 Redirects

Have you launched a new website or removed pages? You should create 301 redirects for your Grand Junction website. Having broken pages will cost your Grand Junction business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Offer Website Training

Do you need help learning how to make changes to your Grand Junction website? If your Grand Junction site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Grand Junction, CO Websites

With years of experience developing websites for Grand Junction businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Grand Junction websites on these platforms:

As a web maintenance company, we used to maintain and support Joomla and Magento websites for Grand Junction-area businesses. However, we chose to move away from those platforms to allow our web support experts to focus more heavily on training and support within the other systems.

Questions to Ask Grand Junction, CO Website Support Companies

Ask the Grand Junction website maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their expert Colorado website support services before you submit payment and provide website access. Here are some simple questions to ask:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • What's the turnaround time for Grand Junction web maintenance?
  • Are you outsourcing your Grand Junction web maintenance services?
  • How much might it cost to maintain an average Grand Junction website?
  • Do you have minimum deductions or minimum billable expenses for Grand Junction website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • Will you keep me informed about new updates within my platform?

If you ask these questions to a Grand Junction website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Grand Junction, CO Web Support Plans and Tips

Companies in and around Grand Junction often ask us for a website support plan to establish routines and procedures. We are happy to help your Grand Junction business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Check out this list of annual Grand Junction website maintenance tasks to review:

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Ask your web developer if your website has a major platform release coming up that will require a lot of work to install.
  • Restore a website backup to make sure the data is enough for full recovery. Also, make sure your backups are stored remotely.
  • Take a look at the websites of your competitors (even those outside Grand Junction) to see if you're missing out on anything.
  • Perform a full security review of your website to ensure nothing has been compromised or left vulnerable.
  • Ensure that structured data, open graph, and social links are all working.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Take down any unnecessary development or staging sites.

Here is a list of semi-annual Grand Junction web support tasks to consider:

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Check your hosting account credentials and make sure it's not about to expire.
  • Make sure you have access to your DNS.
  • Find out if your SSL certificate will expire soon.
  • Make sure your website backup schedule is working and you have remote backups.
  • Make sure you're running an image optimization service.
  • Make sure the website doesn't throw any console errors.

Here are a list of monthly Grand Junction website support tasks to review:

  • Ensure your website doesn't have any broken links, which affect user experience and SEO.
  • Make sure your website isn't having performance issues after recent updates.
  • See if there are any coverage issues in Google Search Console.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Web Maintenance Service in Grand Junction, CO

The starting price for our Grand Junction website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Grand Junction websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Grand Junction, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Grand Junction web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Grand Junction website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Grand Junction to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Grand Junction who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Grand Junction website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Grand Junction Website Maintenance Pricing

WebCitz offers discounted Grand Junction website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Grand Junction with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Grand Junction Website Management Pricing

For Grand Junction site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Grand Junction client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Dawn White

Dawn White

These guys are always there when you need them! Whether the issue is big or small, there is little they cannot handle. I cannot express enough how greatly we appreciate their continued superior service and willingness to assist whenever we need them. Thanks Dave, Corey and the entire WebCitz team!!
George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
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