Our team doesn't just build Grand Junction websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web support company with a team of website experts that never outsources Grand Junction web maintenance to anyone.
This makes our web maintenance company the perfect choice to provide all your Grand Junction website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
Our team puts a lot of emphasis on availability and communication for Grand Junction web support clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see website maintenance as a reactive support service where we provide your Grand Junction business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Grand Junction web maintenance firms, including:
Those services are just a taste of what Grand Junction web support might look like. In fact, Grand Junction website support is basically anything a web developer or digital marketer does to your website.
We consider web maintenance a reactive service because most Grand Junction website owners don't want a developer messing with their website without their permission. Our agency will be your web support team on standby for any questions you have. However, we can offer some proactive Grand Junction website maintenance services.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Grand Junction-area websites, our web support agency also offers Arvada, Aurora, Boulder, Castle Rock, Centennial, Colorado Springs, Denver, Fort Collins, Greeley, Highlands Ranch, Lakewood, Longmont, Loveland, Montrose, Pueblo, Thornton, and Westminster small businesses and large corporations help with their websites.
There will come a time when every Grand Junction website needs some sort of maintenance. The reason is simply that the internet is always changing. But don't worry, our Grand Junction website maintenance costs aren't too high, so you can afford it! There are a few reasons why a website in Grand Junction might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Grand Junction business's potential future needs.
It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Grand Junction business after the work is done.
Most web maintenance services start with an email from you, the owner of the Grand Junction website. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Grand Junction website maintenance. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Grand Junction website support requests. Here are several examples of Grand Junction web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Grand Junction website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website maintenance.
Let us check your Grand Junction website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. This will help improve page load times, which are beneficial to user experience and search engine optimization.
If your Grand Junction website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Grand Junction website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Grand Junction and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Grand Junction or an ecommerce product.
When people share links of your Grand Junction business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Interested in using Google Tag Manager for managing custom scripts? Not a problem! We'll happily install Google Tag Manager on your Grand Junction website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Grand Junction website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your Grand Junction website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Grand Junction business, install the tracking code, and customize the design for your branding, we can do it!
Do you have a lot of error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Grand Junction website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Grand Junction website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Grand Junction website being bombarded with fake orders, contact submissions or live chats from a specific network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Grand Junction website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!
Are you a fan of making Grand Junction web design changes based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.
Have you launched a new website or removed pages? You should create 301 redirects for your Grand Junction website. Having broken pages will cost your Grand Junction business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Grand Junction website? If your Grand Junction site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Grand Junction businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Grand Junction websites on these platforms:
As a web maintenance company, we used to maintain and support Joomla and Magento websites for Grand Junction-area businesses. However, we chose to move away from those platforms to allow our web support experts to focus more heavily on training and support within the other systems.
Ask the Grand Junction website maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their expert Colorado website support services before you submit payment and provide website access. Here are some simple questions to ask:
If you ask these questions to a Grand Junction website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Grand Junction often ask us for a website support plan to establish routines and procedures. We are happy to help your Grand Junction business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Check out this list of annual Grand Junction website maintenance tasks to review:
Here is a list of semi-annual Grand Junction web support tasks to consider:
Here are a list of monthly Grand Junction website support tasks to review:
The starting price for our Grand Junction website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Grand Junction websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Grand Junction, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Grand Junction web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Grand Junction website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Grand Junction to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Grand Junction who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Grand Junction website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Grand Junction website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Grand Junction with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Grand Junction site owners interested in proactive website and extension updates.
Example #1: You are an existing Grand Junction client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.