Our team doesn't just build Greeley websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance agency with a team of website experts that never outsources Greeley website maintenance to anyone.
This makes our web support agency the perfect choice to provide all your Greeley website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Greeley web maintenance services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see website maintenance as a reactive support service where we provide your Greeley business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Greeley web support companies, including:
Those services are just a taste of what Greeley web maintenance might look like. In fact, Greeley web maintenance is basically anything a web developer or digital marketer does to your website.
Most Greeley website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website maintenance a reactive service. Our firm will be your web support team on standby for any questions you have. However, we can offer some proactive Greeley website support services.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you live in Greeley, you probably love the Northern Colorado Bears basketball team. Go Northern Colorado Bears! In addition to supporting Greeley-area websites, our web maintenance firm also offers Arvada, Aurora, Boulder, Castle Rock, Centennial, Colorado Springs, Denver, Fort Collins, Grand Junction, Highlands Ranch, Lakewood, Longmont, Loveland, Montrose, Pueblo, Thornton, and Westminster small businesses and large corporations help with their websites.
There will come a time when every Greeley website needs some sort of maintenance. The reason is simply that the internet is always changing. However, we don't charge a lot for Greeley website support, so you'll be able to afford it! There are a few reasons why a website in Greeley might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Greeley business when planning budgets and schedules for website maintenance and support.
It's our job to understand your website maintenance needs, schedule your work in a timely fashion, and follow up with your Greeley business after the work is done.
Most web support services start with an email from you, the owner of the Greeley website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
For requests that originate from phone or live chat, a similar process to handling your Greeley website support services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Greeley website maintenance requests. Here are several examples of Greeley web support services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Greeley website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine website support tasks to keep content fresh for both search engines and visitors.
We can analyze your Greeley website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
Keeping your Greeley website's content management system updated is important if it's running on WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
If your Greeley website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Greeley and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Greeley or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Greeley website and even give you a crash course in using Google Tag Manager.
It's important to setup conversion tracking for your Greeley website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a Greeley website that's slow because of large images? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Greeley business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? If you're getting recurring error messages, we can update programming code or fix platform issues.
To reduce unwanted submissions on your Greeley website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Greeley website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Greeley website being bombarded with fake orders, contact submissions or live chats from a specific network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Greeley website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Greeley web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Greeley website. We've seen businesses in and around Greeley lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Greeley website? If your Greeley site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Greeley businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Greeley websites:
As a web support agency, we used to maintain and support Joomla and Magento websites for Greeley-area businesses. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.
Ask the Greeley website support company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their premium Colorado web maintenance services before you submit payment and provide website access. You can ask these simple questions:
If you ask any Greeley website services company these questions before subscribing to their website maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Companies in and around Greeley often ask us for a website support plan to establish routines and procedures. We are happy to help your Greeley business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Greeley web maintenance tasks to consider:
Read through this list of semi-annual Greeley website maintenance tasks to review:
Read through this list of monthly Greeley web support tasks to review:
The starting price for our Greeley website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Greeley websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Greeley, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Greeley web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Greeley website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Greeley to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Greeley who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Greeley website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Greeley website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Greeley with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Greeley site owners interested in proactive website and extension updates.
Example #1: You are an existing Greeley client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.