Our team doesn't just build Highlands Ranch websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website support firm with a team of website experts that works from a single location and never outsources Highlands Ranch web maintenance services.
This makes our website maintenance firm the perfect choice to provide all your Highlands Ranch website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
Our team puts a lot of emphasis on availability and communication for Highlands Ranch website support clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view web maintenance to be a reactive support service that provides your Highlands Ranch business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Highlands Ranch website maintenance agencies, including:
The previously mentioned services are just a glimpse of what we view as possible Highlands Ranch website support services. In fact, Highlands Ranch web maintenance is basically anything a web developer or digital marketer does to your website.
Most Highlands Ranch website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. Our company will be your web support team on standby for any questions you have. However, we can provide some proactive web support services for your Highlands Ranch website.
View Highlands Ranch Website Maintenance Pricing
For website owners in Highlands Ranch interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
View Highlands Ranch Website Management Pricing
In addition to supporting Highlands Ranch-area websites, our website support company also offers Arvada, Aurora, Boulder, Castle Rock, Centennial, Colorado Springs, Denver, Fort Collins, Grand Junction, Greeley, Lakewood, Longmont, Loveland, Montrose, Pueblo, Thornton, and Westminster small businesses and large corporations help with their websites.
At some point in time, every Highlands Ranch website will require some form of web support. The reason is simply that the internet is always changing. But don't worry, our Highlands Ranch website support costs aren't too high, so you can afford it! There are a few reasons why a website in Highlands Ranch might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Highlands Ranch business's potential future needs.
We have an experienced web support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Highlands Ranch business after the tasks have been completed.
Most website support services start with an email from you, the owner of the Highlands Ranch website. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
For requests that originate from phone or live chat, a similar process to handling your Highlands Ranch web maintenance services unfolds. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We are often asked for detailed examples of Highlands Ranch web support requests that might come up after the launch of a website. Here are several examples of Highlands Ranch website support services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Highlands Ranch website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine web maintenance tasks to keep content fresh for both search engines and visitors.
Let us check your Highlands Ranch website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Highlands Ranch website updated if it runs on a CMS like WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update your Highlands Ranch website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Highlands Ranch and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Highlands Ranch, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Would you like to manage custom scripts more easily with Google Tag Manager? No problem at all! We can add Google Tag Manager to your Highlands Ranch website and even teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Highlands Ranch website. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Is your Highlands Ranch website slow because of large images? No problem at all! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Highlands Ranch business branding!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Highlands Ranch website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Highlands Ranch website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Is your Highlands Ranch website getting fake orders, contact submissions, or live chats? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Do you want to create a backup of your Highlands Ranch website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Just let us know if you need help creating and managing that development / staging site!
Do you prefer to make design changes based on statistical data regarding how users interact with your Highlands Ranch web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? You should create 301 redirects for your Highlands Ranch website. Businesses in and around Highlands Ranch have lost a lot of organic traffic because of broken pages. It is a very common mistake when launching new websites, removing content pages, or disabling product pages. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Need help learning how to make simple changes to your Highlands Ranch website? We'll be happy to help if your Highlands Ranch site was built on a platform we work with, such as WordPress or Shopify.
We have a diverse team of web designers and web developers, for Highlands Ranch businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Highlands Ranch websites on these platforms:
We've managed Joomla and Magento platforms for Highlands Ranch businesses in the past. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
Before signing up for any Highlands Ranch web support package, it is important to ask the Highlands Ranch website support company some questions about how their services work. This will help you get a better idea of the experience you will have with their premium Colorado web maintenance services before you submit payment and provide website access. Here are some simple questions to ask:
If you ask any Highlands Ranch website services agency these questions before subscribing to their web maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
We are often asked for a web support plan by larger companies in and around Highlands Ranch looking to establish routines and procedures within their IT department. We are happy to help your Highlands Ranch business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Check out this list of annual Highlands Ranch web maintenance tasks to review:
Check out this list of semi-annual Highlands Ranch web maintenance tasks to review:
Here are a list of monthly Highlands Ranch website maintenance tasks to review:
The starting price for our Highlands Ranch website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Highlands Ranch websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Highlands Ranch, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Highlands Ranch web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Highlands Ranch website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Highlands Ranch to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Highlands Ranch who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Highlands Ranch website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Highlands Ranch website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Highlands Ranch with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Highlands Ranch site owners interested in proactive website and extension updates.
Example #1: You are an existing Highlands Ranch client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.