Lakewood Website Maintenance Services

Support for Lakewood Websites

Our team doesn't just build Lakewood websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Website Support Experts for Lakewood, CO Businesses

Our web maintenance company works out of a single location and never outsources Lakewood web support.

Because of this, our website support company is the best choice for all your Lakewood website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.

We're the perfect choice for all of your Lakewood website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

We emphasize availability and communication for our Lakewood web support services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

What is Involved in Maintaining Lakewood, CO Websites

Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. Here are a few examples of website problems that might need Lakewood website support:

  • Updating your website platform.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new web pages as you release new information.
  • Writing new blog content to help you stay fresh.
  • Rearranging the navigation menu of your Lakewood website.
  • Improve your page speed to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Changing the look and feel of your website.
  • Fixing Google Search Console coverage issues.
  • Adding structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

These are just a few of the Lakewood web maintenance services we offer. In fact, Lakewood web maintenance is basically anything a web developer or digital marketer does to your website.

Reactive Lakewood Website Support

Most Lakewood website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website maintenance a reactive service. When you choose to have our firm maintain your Lakewood website, we'll be your web support team on standby for any request. There are some website support services we can provide your Lakewood website in a proactive manner though.

View Lakewood Website Maintenance Pricing

Proactive Lakewood Website Support

We're happy to help website owners in Lakewood who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Lakewood Website Management Pricing

In addition to supporting Lakewood-area websites, our web maintenance firm also offers Arvada, Aurora, Boulder, Castle Rock, Centennial, Colorado Springs, Denver, Fort Collins, Grand Junction, Greeley, Highlands Ranch, Longmont, Loveland, Montrose, Pueblo, Thornton, and Westminster small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

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Who Needs Web Support in Lakewood, CO

Every Lakewood website will need some website support at some point. It's because the internet is always changing. However, we don't charge a lot for Lakewood web maintenance, so you'll be able to afford it! There are a few reasons why a website in Lakewood might need maintenance:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Lakewood website was originally developed to support. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. You can't expect custom web functionality programmed in the past to work forever without any improvements.
  • In order to focus on maintaining the newer version of an ecommerce platform or content management system, they eventually have to deprecate the previous releases. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". As a result, Magento 1.x ecommerce businesses in Lakewood were looking for ecommerce developers to help migrate their websites.
  • An owner of a Lakewood website who has been infected by malware or some other kind of malicious activity needs to check the site for exploits and clean it up. In most cases, this happens because the website owner didn't pay attention to the first two web maintenance examples.
  • To ensure future visitors to your Lakewood website receive accurate information about your organization, products, or services, your Lakewood website content needs to be refreshed. Maintaining your Lakewood website is key to making sure it's working for you.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Lakewood business's potential future needs.

How We Perform Lakewood, CO Website Maintenance

Our professional web support team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Lakewood business after the work is done.

A Lakewood website support service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.

The process for Lakewood web maintenance services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

Example Website Maintenance Service List for Lakewood, CO Businesses

We're often asked for examples of Lakewood web support requests after a website launches. The following are some examples of Lakewood website support services we've provided in the past.

Simple Lakewood Website Updates

Changes to your Lakewood website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.

Lakewood Page Speed Improvements

If your Lakewood website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. It'll help improve page load times, which will make users and search engines happy.

Platform Upgrades / Security Updates

It's important to keep your Lakewood website updated if it runs on a CMS like WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!

Plugin / Extension Upgrades

It's important to update plugins and extensions on your Lakewood website if they were developed and maintained by a third-party. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Fixing Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Lakewood and beyond, by making Google happy!

Setup Structured Data

Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Lakewood business, or an ecommerce product.

Add Open Graph to Your Website

When people share links of your Lakewood business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.

Implement Google Tag Manager

Would you like to manage custom scripts more easily with Google Tag Manager? That won't be a problem! We'll happily install Google Tag Manager on your Lakewood website and teach you how to use it.

Setup Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Lakewood website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Optimize Images

Do you have a Lakewood website that's slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Add Live Chat

Would you like to try live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Lakewood business branding!

Resolve Errors in Log Files

Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.

Reduce Spam with reCaptcha

If spambots are attacking your Lakewood website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.

Setup a Caching Plugin

Interested in installing a caching plugin for your Lakewood website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!

Send Website Emails Over SMTP

We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.

IP Address Restrictions

Is your Lakewood website getting fake orders, contact submissions, or live chats? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.

Run Website & Database Backups

Would you like a backup of your Lakewood website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Just let us know if you need help creating and managing that development / staging site!

Create A/B Testing Rules

Are you a fan of making Lakewood web design changes based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.

Setup 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Lakewood website. We've seen businesses in and around Lakewood lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Lakewood website? If your Lakewood site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Lakewood, CO Websites

For Lakewood businesses, we have a team of web designers and web developers who have experience with multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for Lakewood websites:

As a website support company, we used to maintain and support Joomla and Magento websites for Lakewood-area businesses. However, we chose not to use those platforms so our website maintenance experts could focus on training and support within the more popular platforms.

Questions to Ask Lakewood, CO Web Support Companies

If you're thinking about signing up for any Lakewood web maintenance package, make sure you ask the company how their services work. It'll give you a better idea of the experience you'll have with their expert Colorado website maintenance services prior to making payment and providing website access. You can ask these simple questions:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • When can I expect an average Lakewood web support request to be completed?
  • Do you outsource your Lakewood website support services?
  • What are your Lakewood web maintenance costs?
  • Are there minimum deductions or minimum billable expenses for Lakewood website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • When there are new updates on my platform, will you let me know?

If you ask any Lakewood website services firm these questions before subscribing to their web support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.

Lakewood, CO Website Support Plans and Tips

Larger companies in and around Lakewood often ask us for a web maintenance plan. We can help your Lakewood business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.

Read through this list of annual Lakewood website maintenance tasks to consider:

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from Lakewood.
  • Look at competitor websites (even those outside of Lakewood) to see if you are missing out on new functionality for your own customers.
  • Take a look at your website's security to make sure nothing's been compromised.
  • Ensure that structured data, open graph, and social links are all working.
  • Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
  • Delete any development or staging websites you don't need.

Check out this list of semi-annual Lakewood web support tasks to review:

  • Make sure you have access to your domain name and it's not about to expire. When you have to renew your domain name, this will come in handy.
  • Check that your hosting account isn't about to expire and you can access it.
  • Make sure you have access to your DNS.
  • Find out if your SSL certificate will expire soon.
  • Make sure you have remote backups outside Lakewood and that your website backup schedule is working.
  • Check if you have an automated image optimization service running.
  • Check if the website is throwing any console errors.

Check out this list of monthly Lakewood website support tasks to consider:

  • Look for broken links on your website, which hurts SEO and user experience.
  • Make sure your website isn't having performance issues after recent updates.
  • See if there are any coverage issues in Google Search Console.
  • Keep your website fresh by updating your content within one of your service pages or blog articles.
  • See if there are any updates for your website platform or extensions.

The Cost of Web Maintenance Service in Lakewood, CO

The starting price for our Lakewood website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Lakewood websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Lakewood, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Lakewood web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Lakewood website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Lakewood to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Lakewood who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Lakewood website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

Lakewood Website Maintenance Pricing

WebCitz offers discounted Lakewood website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Lakewood with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Lakewood Website Management Pricing

For Lakewood site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Lakewood client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
Southwest Radio Church

Southwest Radio Church

What can I say about this company? These people that work there? Unbelievable!! It doesn't matter when or why you call, they will help you. The other part of that statement is: I never have to call them! They made a web site for us that works 24/7. But if I do call they actually take care of it right then. ... great bunch of guys...Southwest Radio Church really appreciates you!!
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
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