Our team doesn't just build Longmont websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web maintenance company works out of a single location and never outsources Longmont web support.
This makes our website support company the perfect choice to provide all your Longmont website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Longmont website maintenance services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Longmont web support companies, including:
The previously mentioned services are just a glimpse of what we view as possible Longmont web maintenance services. In fact, Longmont web maintenance is basically anything a web developer or digital marketer does to your website.
We consider website maintenance a reactive service because most Longmont website owners don't want a developer messing with their website without their permission. When you choose to have our firm maintain your Longmont website, we'll be your web support team on standby for any request. However, we can offer some proactive Longmont website support services.
We're happy to help website owners in Longmont who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Longmont-area websites, our web maintenance firm also offers Arvada, Aurora, Boulder, Castle Rock, Centennial, Colorado Springs, Denver, Fort Collins, Grand Junction, Greeley, Highlands Ranch, Lakewood, Loveland, Montrose, Pueblo, Thornton, and Westminster small businesses and large corporations help with their websites.
Every Longmont website will need some website support at some point. The reason is simply that the internet is always changing. However, we don't charge a lot for Longmont web maintenance, so you'll be able to afford it! Website maintenance in Longmont might be needed for these reasons:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for web support and support, consider your Longmont business's potential future needs.
Our professional web maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Longmont business after the work is done.
Most website maintenance services start with an email from you, the owner of the Longmont website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
Phone or live chat requests follow a similar process to Longmont web support. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We're often asked for examples of Longmont web maintenance requests after a website launches. Here are several examples of Longmont web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Your Longmont website might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine website maintenance.
Let us check your Longmont website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
It's important to keep your Longmont website updated if it runs on a CMS like WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update plugins and extensions on your Longmont website if they were developed and maintained by a third-party. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we can fix the coverage issues, and let you know how it went. This will help your search engine rankings, throughout Longmont and beyond, by making Google happy!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Longmont business, or an ecommerce product.
When people share links of your Longmont business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Would you like to manage custom scripts more easily with Google Tag Manager? Not a problem! We'll happily install Google Tag Manager on your Longmont website and teach you how to use it.
It's important to setup conversion tracking for your Longmont website if you want to understand the benefits of online advertising. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your Longmont website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Would you like to try live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Longmont business branding!
Are your error_log files big? If you're getting recurring error messages, we can update programming code or fix platform issues.
If spambots are attacking your Longmont website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Looking to install a caching plugin on your Longmont website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Is your Longmont website getting fake orders, contact submissions, or live chats? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Is it time to make a backup of your Longmont website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Whenever you need help with creating and managing your development site, just let us know!
Are you a fan of making Longmont web design changes based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Longmont website. We've seen businesses in and around Longmont lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Longmont website? If your Longmont site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
For Longmont businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Longmont websites:
As a website maintenance agency, we used to maintain and support Joomla and Magento websites for Longmont-area businesses. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any Longmont website maintenance package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their premium Colorado website support services before you submit payment and provide website access. You can ask these simple questions:
If you ask any Longmont website services agency these questions before subscribing to their website support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Larger companies in and around Longmont often ask us for a web maintenance plan. We are happy to help your Longmont business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Longmont web support tasks to consider:
Check out this list of semi-annual Longmont website support tasks to review:
Read through this list of monthly Longmont web maintenance tasks to review:
The starting price for our Longmont website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Longmont websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Longmont, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Longmont web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Longmont website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Longmont to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Longmont who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Longmont website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Longmont website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Longmont with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Longmont site owners interested in proactive website and extension updates.
Example #1: You are an existing Longmont client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.