Our team doesn't just build Connecticut websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our website support company works out of a single location and never outsources Connecticut website maintenance.
This makes our web support company the perfect choice to provide all your Connecticut website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Connecticut web maintenance services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Connecticut web maintenance companies, including:
Those services are just a taste of what Connecticut web support might look like. In fact, Connecticut website support is basically anything a web developer or digital marketer does to your website.
The reason we consider web maintenance to be a reactive service is that most Connecticut website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our firm to keep your Connecticut website running smoothly. There are some web support services we can provide your Connecticut website in a proactive manner though.
For website owners in Connecticut interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our Connecticut web support service level agreements. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
Our website maintenance and support company is happy to provide Bridgeport, Bristol, Fairfield, Greenwich, Hartford, Manchester, Milford, New Haven, Norwalk, and Stamford with fast website support services.
Every Connecticut website will need some web maintenance at some point. The reason is simply that the internet is always changing. However, we don't charge a lot for Connecticut web maintenance, so you'll be able to afford it! There are a few reasons why a website in Connecticut might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Connecticut business's potential future needs.
Our professional website support team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Connecticut business after the work is done.
Most web maintenance services start with an email from you, the owner of the Connecticut website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Connecticut website maintenance services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We're often asked for examples of Connecticut website support requests after a website launches. Here are several examples of Connecticut web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Connecticut website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
Let us check your Connecticut website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. This will help improve page load times, which are beneficial to user experience and search engine optimization.
If your Connecticut website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Connecticut website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Connecticut and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Connecticut, and ecommerce product or some other common data type.
When people share links of your Connecticut business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We'll happily install Google Tag Manager on your Connecticut website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Connecticut website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Connecticut website? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Connecticut business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
If spambots are attacking your Connecticut website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Looking to install a caching plugin on your Connecticut website, but not sure how to configure it? We can recommend caching plugins, or we can install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Connecticut website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Connecticut web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Connecticut website. We've seen businesses in and around Connecticut lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Connecticut website? If your Connecticut site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
For Connecticut businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Connecticut websites:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Connecticut businesses. However, we chose to move away from those platforms to allow our web support experts to focus more heavily on training and support within the other systems.
If you're thinking about signing up for any Connecticut web maintenance package, make sure you ask the company how their services work. This will help you get a better idea of the relationship you will have with the Connecticut website maintenance team before you give them money, provide them website access, and give them complete access to your website for one of their web support packages. You can ask these simple questions:
If you ask these questions to a Connecticut website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Connecticut often ask us for a website support plan. We are happy to help your Connecticut business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Connecticut web maintenance tasks to consider:
Check out this list of semi-annual Connecticut website maintenance tasks to review:
Here are a list of monthly Connecticut web support tasks to review:
The starting price for our Connecticut website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Connecticut websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Connecticut businesses with mission-critical applications, we offer emergency Connecticut website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Connecticut, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Connecticut web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Connecticut website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Connecticut to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Connecticut who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Connecticut website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support firms serving major cities throughout Connecticut, we'll be the web support team you want to contact. Our website support experts frequently offer web maintenance and help in Bridgeport, Bristol, Fairfield, Greenwich, Hartford, Manchester, Milford, New Haven, Norwalk, or Stamford throughout Connecticut. From simple website updates and platform upgrades, to website training and emergency support, our web maintenance company will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Connecticut, we still hope you'll consider our web support services. We have a full staff of dedicated website experts ready to help Connecticut-area businesses. Whether your business is located in Ansonia, Avon, Berlin, Bethel, Bloomfield, Branford, Brookfield, Brooklyn, Burlington, Canton, Central Manchester, Cheshire, Clinton, Colchester, Conning Towers-Nautilus Park, Coventry, Cromwell, Darien, Derby, Durham, East Haddam, East Hampton, East Haven, East Lyme, East Windsor, Easton, Ellington, Enfield, Essex, Farmington, Glastonbury, Glastonbury Center, Granby, Griswold, Groton, Guilford, Haddam, Hebron, Kensington, Killingly, Killingworth, Lebanon, Ledyard, Litchfield, Madison, Mansfield, Middlebury, Monroe, Montville, Naugatuck, New Canaan, New Fairfield, New Hartford, New London, New Milford, Newington, Newtown, North Branford, North Haven, Norwich, Oakville, Old Lyme, Old Saybrook, Orange, Oxford, Plainfield, Plainville, Plymouth, Portland, Prospect, Putnam, Putnam District, Redding, Ridgefield, Rockville, Rocky Hill, Seymour, Shelton, Simsbury, Somers, South Windsor, Southbury, Southington, Southwood Acres, Stafford, Stonington, Storrs, Suffield, Thomaston, Thompson, Thompsonville, Tolland, Torrington, Trumbull, Vernon, Wallingford, Wallingford Center, Waterford, Watertown, Waterford, Watertown, or a different city, our website support company will be ready to help with all your Connecticut website maintenance services!
WebCitz offers discounted Connecticut website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Connecticut with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Connecticut with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Connecticut site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Connecticut client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Connecticut website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Connecticut client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Connecticut client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.