Our team doesn't just build Greenwich websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web support agency with a team of website professionals that never outsources Greenwich web support to anyone.
This makes our website support firm the perfect choice to provide all your Greenwich website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Greenwich web maintenance services. Our support team is happy to help if you need something basic done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Greenwich company with the right web developer resources to fix just about any problem. There are many examples of website glitches that might require service from Greenwich web maintenance companies, including:
Those services are just a taste of what Greenwich web maintenance might look like. In fact, Greenwich web maintenance is really anything a website developer or internet marketer does to your website to change it in some manner.
In addition to supporting Greenwich-area websites, our web maintenance firm also offers Bridgeport, Bristol, Fairfield, Hartford, Manchester, Milford, New Haven, Norwalk, and Stamford small businesses and large corporations help with their websites.
We charge a base rate of $119.50 per hour for our website maintenance packages, though pre-purchasing blocks of time can lower the rate to as little as $99.95 per hour.
If you purchase a web maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.
Please know we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes that much time.
To keep you in the loop regarding your pre-purchased website maintenance retainer, we will send you a monthly update that outlines your account's time usage and remaining balance.
Have you grown weary of being notified about updates that are available? Worried about website downtime? By utilizing proactive website management, our web development team can handle both worries and keep your website running smoothly!
Take a look at what is covered in our website management plans, outlined for you below:
You can rely on our team of website experts to perform platform, template, and plugin/extension updates at a monthly or quarterly cadence for your WordPress or WooCommerce website!
To mitigate the risk of data loss, we keep remote backups of both your website and database stored safely.
We use our uptime monitoring system to keep a close eye on your site for any signs of service outages.
If your website goes down, an alert will be sent to our web developers to allow us to investigate the issue.
We offer website management plans in both monthly and quarterly durations for your convenience. This allows you to choose how often our team processes remote backups and installs available website updates.
With years of experience developing websites for Greenwich small businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Greenwich websites:
In the past, we provided web maintenance and support for Joomla and Magento platforms of Greenwich businesses. However, we chose to move away from those platforms to allow our web maintenance professionals to focus more heavily on training and support within the other systems.
After the launch of a website, we're often asked for detailed examples of Greenwich web maintenance requests. Here are several examples of Greenwich web maintenance plans we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Greenwich website could be as easy as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web support to keep content fresh for both search engines and visitors.
If your Greenwich website isn't running as fast as it once was, we can review your website for hosting problems, caching concerns, unoptimized images, browser errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to UX and search engine optimization.
It's important to keep your Greenwich website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Greenwich website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest modifications by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality errors.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Greenwich and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Greenwich, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Would you like to manage custom scripts more easily with Google Tag Manager? Not a problem! We'll happily install Google Tag Manager on your Greenwich website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of digital marketing for your Greenwich website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or PPC advertising.
Is your Greenwich site slow because of large images? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Greenwich business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Greenwich website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your Greenwich website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Greenwich website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major update or extension installation, you should set up a development or staging website first. Whenever you need help with creating and managing your development site, just let us know!
Are you a fan of making Greenwich web development changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? You will want to create 301 redirects for your Greenwich site to prevent broken pages from hurting your search engine optimization. Having broken pages will cost your Greenwich small business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make edits to your Greenwich website? If your Greenwich website was developed in a platform we work within, such as Shopify or WordPress, we'll be happy to help!
Ask the Greenwich web support agency some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their professional Connecticut website maintenance services before you submit payment and provide website access. You can ask these easy questions:
If you ask these questions to a Greenwich website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Greenwich often ask us for a website maintenance plan to establish routines and procedures. We are happy to help your Greenwich business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.