Our team doesn't just build Manchester websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web support agency with a team of website experts that never outsources Manchester web maintenance to anyone.
Because of this, our website maintenance agency is the best choice for all your Manchester website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Manchester website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Manchester web maintenance services. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We see web maintenance as a reactive support service where we provide your Manchester business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Manchester website maintenance:
The previously mentioned services are just a glimpse of what we view as possible Manchester web support services. In fact, Manchester website support is basically anything a web developer or digital marketer does to your website.
Most Manchester website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. When you choose to have our firm maintain your Manchester website, we'll be your web support team on standby for any request. However, we can offer some proactive Manchester web support services.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our Manchester web support service level agreements. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
In addition to supporting Manchester-area websites, our website support firm also offers Bridgeport, Bristol, Fairfield, Greenwich, Hartford, Milford, New Haven, Norwalk, and Stamford small businesses and large corporations help with their websites.
There will come a time when every Manchester website needs some sort of maintenance. It's because the internet is always changing. However, we don't charge a lot for Manchester website maintenance, so you'll be able to afford it! Here are some common reasons why a website in Manchester might require web support services:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for website maintenance and support, consider your Manchester business's potential future needs.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Manchester business after the work is done.
A Manchester web maintenance service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
The process for Manchester web maintenance services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Manchester web support requests. The following are some examples of Manchester website support services we've provided in the past.
A simple change to your Manchester website might include updating a paragraph on a page, swapping out an image, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
We can analyze your Manchester website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
If your Manchester website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update plugins and extensions on your Manchester website if they were developed and maintained by a third-party. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Manchester and beyond, by making Google happy!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Manchester or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Manchester website and even teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Manchester website. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Are large images slowing down your Manchester website? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Manchester business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
If spambots are attacking your Manchester website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Interested in installing a caching plugin for your Manchester website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Manchester website getting fake orders, contact submissions, or live chats? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Manchester website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. If you'd like help creating and managing that development / staging site, just let us know!
Would you like to make changes to your Manchester website based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Have you launched a new website or removed pages? You will want to create 301 redirects for your Manchester website to prevent broken pages from hurting your SEO. Businesses in and around Manchester have lost a lot of organic traffic because of broken pages. It is a very common mistake when launching new websites, removing content pages, or disabling product pages. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Do you need help learning how to make changes to your Manchester website? We'll be happy to help if your Manchester site was built on a platform we work with, such as WordPress or Shopify.
With years of experience developing websites for Manchester businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for Manchester websites:
As a web maintenance agency, we used to maintain and support Joomla and Magento websites for Manchester-area businesses. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.
Ask the Manchester web maintenance company some questions about their services before you sign up for a package. It'll give you a better idea of the experience you'll have with their premium Connecticut web support services prior to making payment and providing website access. You can ask these simple questions:
If you ask these questions to a Manchester website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Manchester often ask us for a website support plan to establish routines and procedures. We can help your Manchester business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Read through this list of annual Manchester website maintenance tasks to consider:
Read through this list of semi-annual Manchester web support tasks to review:
Read through this list of monthly Manchester website support tasks to review:
The starting price for our Manchester website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Manchester websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Manchester businesses with mission-critical applications, we offer emergency Manchester website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Manchester, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Manchester web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Manchester website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Manchester to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Manchester who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Manchester website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Manchester website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Manchester with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Manchester with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Manchester site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Manchester client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Manchester website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Manchester client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Manchester client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.