Our team doesn't just build New Haven websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web support agency with a team of website professionals that works from a single location and never outsources New Haven web support services.
We're the perfect choice for all your New Haven website support needs, including platform upgrades, site speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our New Haven web support services. Our support team is happy to help if you need something basic done the same day or have a complicated question you'd like to explain over the phone.
We view website maintenance to be a reactive support service that provides your New Haven organization with the appropriate web developer resources to solve nearly any website problem. These are some examples of site glitches that New Haven web maintenance firms might fix:
The previously mentioned services are just a glimpse of what we view as possible New Haven website maintenance services. In fact, New Haven web support is basically anything a website developer or online marketer does to your website.
If you live in New Haven, you probably love the Yale Bulldogs basketball team. Go Yale Bulldogs! In addition to supporting New Haven-area websites, our web support company also offers Bridgeport, Bristol, Fairfield, Greenwich, Hartford, Manchester, Milford, Norwalk, and Stamford small businesses and large corporations help with their websites.
The starting price for our web maintenance plans is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.
There are no hidden fees, contracts, minimum deductions, or expirations when you purchase a web maintenance retainer.
Please know we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes that much time.
To keep you in the loop regarding your pre-purchased website maintenance retainer, we will send you a monthly update that outlines your account's time usage and remaining balance.
Tired of being warned about available updates? Anxious about the risk of your website experiencing downtime? By utilizing proactive website management, our web development team can handle both worries and keep your website running smoothly!
Take a look at what is covered in our website management plans, outlined for you below:
Our in-house team of website consultants is available to perform platform, template, and plugin/extension updates on a quarterly or monthly basis for WordPress or WooCommerce websites!
To mitigate the risk of data loss, we keep remote backups of both your website and database stored safely.
We monitor your website for service outages within our uptime monitoring system.
If your website experiences downtime, our website developers will be alerted so that they can promptly investigate and address the issue.
Our website management plans are offered in monthly and quarterly options. You have the flexibility to decide how frequently our team should perform remote backups and install available updates for your website.
We have a diverse team of web designers and web developers, for New Haven small businesses, who have been immersed in multiple site platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for New Haven websites:
We've managed Joomla and Magento platforms for New Haven businesses in the past. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
We are often asked for detailed examples of New Haven web support requests that might come up after the launch of a website. We've performed these New Haven web maintenance packages in the past and would be happy to do it for you too!
Changes to your New Haven website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine website maintenance tasks to keep content fresh for both search engines and visitors.
We can analyze your New Haven website for hosting issues, caching problems, unoptimized images, browser errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
It's important to keep your New Haven site updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your New Haven website has functionality developed and maintained by a third-party, it is important to upgrade those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality concerns.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage glitches, fix them, and update you on the status. This will help your search engine placements, throughout New Haven and beyond, by making Google happy!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a nearby New Haven business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Would you like to manage custom scripts more easily with Google Tag Manager? Not a problem! We can add Google Tag Manager to your New Haven site and even give you a crash course in using Google Tag Manager.
Tracking conversions is important if you want to understand the benefits of internet advertising for your New Haven website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid advertising.
Do you have a New Haven website that's slow because of large images? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your New Haven business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform glitches to prevent recurring error messages.
To reduce unwanted submissions on your New Haven website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your New Haven website, but not sure how to properly configure the settings for best page speed? We can recommend caching plugins, or we can install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your site doesn't get hit with as much malicious traffic.
Do you want to create a backup of your New Haven website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
When you're doing a major upgrade or extension installation, you should set up a development or staging website first. Whenever you need help with creating and managing your development site, just let us know!
Would you like to make edits to your New Haven website based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.
Have you launched a new website or removed pages? You will want to create 301 redirects for your New Haven website to prevent broken pages from hurting your SEO. Having broken pages will cost your New Haven small business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your New Haven website? If your New Haven website was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
Before signing up for any New Haven web maintenance package, it is important to ask the New Haven web maintenance company some questions about how their services work. By doing this, you'll be able to better understand your future experience with their premium Connecticut website support plans before you submit payment or provide website access. You can ask these simple questions:
If you ask these questions to a New Haven website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the delivery time for important maintenance requests.
We are often asked for a web maintenance plan by larger companies in and around New Haven looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your New Haven company has a web support plan to ensure optimum performance.