Our team doesn't just build Georgia websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance agency with a team of website experts that never outsources Georgia website maintenance to anyone.
We're the perfect choice for all of your Georgia web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Georgia website support services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We see web maintenance as a reactive support service where we provide your Georgia business with the right web developer resources to fix just about any problem. These are some examples of website issues that Georgia website maintenance agencies might fix:
These are just a few of the Georgia website support services we offer. In fact, Georgia web maintenance is basically anything a web developer or digital marketer does to your website.
The reason we consider web maintenance to be a reactive service is that most Georgia website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our company maintain your Georgia website, we'll be your web support team on standby for any request. However, we can provide some proactive web support services for your Georgia website.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our Georgia web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires Georgia website support services and support at night, on a weekend, or during a holiday break.
Our website maintenance and support company is happy to provide Albany, Alpharetta, Athens, Atlanta, Augusta, Brookhaven, Columbus, Macon, Marietta, Roswell, Savannah, and Valdosta with fast website support services.
There will come a time when every Georgia website needs some sort of maintenance. It's just that the internet changes all the time. Not to worry though, our Georgia website maintenance cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Georgia might require web support services:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Georgia business's potential future needs.
It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Georgia business after the work is done.
Most Georgia website maintenance services start with an email from the website owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
Phone or live chat requests follow a similar process to Georgia web support. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
After the launch of a website, we're often asked for detailed examples of Georgia web maintenance requests. We've performed these Georgia website maintenance services in the past, and would be happy to do it for you too!
A simple change to your Georgia website might include updating a paragraph on a page, swapping out an image, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web support.
We can analyze your Georgia website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
If your Georgia website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
If your Georgia website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Georgia and beyond, by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Georgia or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? That won't be a problem! We can add Google Tag Manager to your Georgia website and even give you a crash course in using Google Tag Manager.
Tracking conversions is important if you want to understand the benefits of online advertising for your Georgia website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Are large images slowing down your Georgia website? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Georgia business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Georgia website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Georgia website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Georgia website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Georgia website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Georgia web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Georgia website. We've seen businesses in and around Georgia lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Georgia website? If your Georgia site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Georgia businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. For that reason, our website support firm for Georgia websites tends to service only the following platforms:
As a website support company, we used to maintain and support Joomla and Magento websites for Georgia-area businesses. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.
Ask the Georgia web maintenance company some questions about their services before you sign up for a package. By doing this, you'll be able to better understand your relationship with the Georgia web maintenance team before you give them money or give them access to your website. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any Georgia website services company before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around Georgia often ask us for a website support plan to establish routines and procedures. Whether it's your website, hosting, or domain name, we'll make sure your Georgia business has a web maintenance plan to ensure optimum performance.
Here is a list of annual Georgia web maintenance tasks to review:
Check out this list of semi-annual Georgia website maintenance tasks to review:
Here are a list of monthly Georgia web support tasks to review:
The starting price for our Georgia website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Georgia websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Georgia businesses with mission-critical applications, we offer emergency Georgia website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Georgia, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Georgia web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Georgia website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Georgia to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Georgia who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Georgia website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support firms serving major cities throughout Georgia, we'll be the web support team you want to contact. Our website support experts frequently offer web maintenance and help in Albany, Alpharetta, Athens, Atlanta, Augusta, Brookhaven, Columbus, Macon, Marietta, Roswell, Savannah, or Valdosta throughout Georgia. From simple website updates and platform upgrades, to website training and emergency support, our web maintenance company will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Georgia, we still hope you'll consider our web support services. We have a full staff of dedicated website experts ready to help Georgia-area businesses. Whether your business is located in Albany, Northeast Cobb, West Dougherty, or a different city, our website support company will be ready to help with all your Georgia website maintenance services!
WebCitz offers discounted Georgia website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Georgia with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Georgia with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Georgia site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Georgia client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Georgia website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Georgia client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Georgia client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.