Our team doesn't just build Alpharetta websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web support agency with a team of website experts that never outsources Alpharetta web maintenance to anyone.
This makes our website maintenance agency the perfect choice to provide all your Alpharetta website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
Our team puts a lot of emphasis on availability and communication for Alpharetta website support clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Alpharetta business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Alpharetta web maintenance companies, including:
Those services are just a taste of what Alpharetta web support might look like. In fact, Alpharetta website support is basically anything a web developer or digital marketer does to your website.
We consider web maintenance a reactive service because most Alpharetta website owners don't want a developer messing with their website without their permission. You can count on our firm to keep your Alpharetta website running smoothly. However, we can provide some proactive web support services for your Alpharetta website.
We're happy to help website owners in Alpharetta who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Alpharetta-area websites, our website support firm also offers Albany, Athens, Atlanta, Augusta, Brookhaven, Columbus, Macon, Marietta, Roswell, Savannah, and Valdosta small businesses and large corporations help with their websites.
There will come a time when every Alpharetta website needs some sort of maintenance. The reason is simply that the internet is always changing. But don't worry, our Alpharetta website maintenance costs aren't too high, so you can afford it! There are a few reasons why a website in Alpharetta might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Alpharetta business when planning budgets and schedules for website maintenance and support.
It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Alpharetta business after the work is done.
Most website maintenance services start with an email from you, the owner of the Alpharetta website. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Alpharetta web support. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
After the launch of a website, we're often asked for detailed examples of Alpharetta web maintenance requests. Here are several examples of Alpharetta web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Alpharetta website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website maintenance.
Let us check your Alpharetta website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
Keeping your Alpharetta website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Alpharetta website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Alpharetta and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Alpharetta business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We'll happily install Google Tag Manager on your Alpharetta website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Alpharetta website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your Alpharetta website slow because of large images? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Alpharetta business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Alpharetta website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Alpharetta website, but not sure how to properly configure the settings for best website performance? We can recommend caching plugins, or we can install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Is it time to make a backup of your Alpharetta website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Whenever you need help with creating and managing your development site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Alpharetta web page? A/B testing can help you decide between two or more design layouts based on the data collected.
Do you have a new website or are you removing pages? You should create 301 redirects for your Alpharetta website. Having broken pages will cost your Alpharetta business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Need help learning how to make simple changes to your Alpharetta website? We'll be happy to help if your Alpharetta site was built on a platform we work with, such as WordPress or Shopify.
With years of experience developing websites for Alpharetta businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Alpharetta websites on these platforms:
As a website maintenance agency, we used to maintain and support Joomla and Magento websites for Alpharetta-area businesses. The reason we moved away from those platforms was to let our website support experts focus more on training and support.
Ask the Alpharetta website maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their premium Georgia website support services before you submit payment and provide website access. Here are some simple questions to ask:
If you ask these questions to a Alpharetta website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Alpharetta often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your Alpharetta business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Check out this list of annual Alpharetta website maintenance tasks to review:
Read through this list of semi-annual Alpharetta web support tasks to review:
Here are a list of monthly Alpharetta website support tasks to review:
The starting price for our Alpharetta website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Alpharetta websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Alpharetta, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Alpharetta web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Alpharetta website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Alpharetta to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Alpharetta who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Alpharetta website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Alpharetta website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Alpharetta with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Alpharetta site owners interested in proactive website and extension updates.
Example #1: You are an existing Alpharetta client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.