Atlanta Website Maintenance Services

Support for Atlanta Websites

Our team doesn't just build Atlanta websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Support Specialists for Atlanta, GA Businesses

We're a web maintenance agency with a team of website experts that never outsources Atlanta website maintenance to anyone.

We're the perfect choice for all of your Atlanta web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

You'll enjoy working with our team for your Atlanta website support services because of the emphasis we put on availability and communication. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!

What is Involved in Maintaining Atlanta, GA Websites

We see web maintenance as a reactive support service where we provide your Atlanta business with the right web developer resources to fix just about any problem. These are some examples of website issues that Atlanta website maintenance agencies might fix:

  • Upgrading your website platform to the latest version.
  • Updating apps and plugins to make them safer and more functional.
  • Adding new web pages as you release new information.
  • Freshen up your blog with new content.
  • Rearranging your Atlanta website's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Changing the look and feel of your website.
  • Troubleshooting Google Search Console coverage issues.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing solutions to other website problems.

The previously mentioned services are just a glimpse of what we view as possible Atlanta website support services. Basically, Atlanta web maintenance is anything a web developer or internet marketer does to change your website.

Reactive Atlanta Website Support

Most Atlanta website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. Our company will be your web support team on standby for any questions you have. However, we can offer some proactive Atlanta web support services.

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Proactive Atlanta Website Support

We're happy to help website owners in Atlanta who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Atlanta Website Management Pricing

If you live in Atlanta, you probably love the Atlanta Braves baseball team. Go Atlanta Braves! In addition to supporting Atlanta-area websites, our website support company also offers Albany, Alpharetta, Athens, Augusta, Brookhaven, Columbus, Macon, Marietta, Roswell, Savannah, and Valdosta small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

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Who Needs Website Maintenance in Atlanta, GA

There will come a time when every Atlanta website needs some sort of maintenance. It's just that the internet changes all the time. Not to worry though, our Atlanta web support cost isn't expensive so it should be affordable for you to maintain your website! Website maintenance in Atlanta might be needed for these reasons:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Atlanta website was originally developed to support. That means you'll have to refactor your app or upgrade to a newer framework that supports the latest PHP release. You can't expect custom web functionality from the past to work forever.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". As a result, Magento 1.x ecommerce businesses in Atlanta were looking for ecommerce developers to help migrate their websites.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. This is time-consuming, and often happens when the website owner isn't paying attention to the first two website support examples.
  • You need to refresh your Atlanta website content when it's outdated or doesn't explain your organization, products, or services well enough for future visitors. This type of web maintenance is critical to ensuring your Atlanta website is benefiting you.

There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your Atlanta business's potential future needs.

How We Perform Atlanta, GA Web Maintenance

It's our job to understand your website maintenance needs, schedule your work in a timely fashion, and follow up with your Atlanta business after the work is done.

Most Atlanta web support services start with an email from the website owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.

The process for Atlanta website support services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.

Example Web Maintenance Service List for Atlanta, GA Businesses

After the launch of a website, we're often asked for detailed examples of Atlanta website maintenance requests. We've performed these Atlanta web support services in the past, and would be happy to do it for you too!

Simple Atlanta Website Changes

Your Atlanta website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine website support to keep content fresh for both search engines and visitors.

Atlanta Website Speed Improvements

We can analyze your Atlanta website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Updates

It's important to keep your Atlanta website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Extension / Plugin Updates

It's important to update your Atlanta website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Atlanta and beyond!

Implement Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Atlanta business, or an ecommerce product.

Add Open Graph to Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Add Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? That won't be a problem! We'll happily install Google Tag Manager on your Atlanta website and teach you how to use it.

Setup Conversion Tracking

It's important to setup conversion tracking for your Atlanta website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Is your Atlanta website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Integrate a Live Chat

Do you want to try live chat on your website? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Atlanta business branding!

Review Error Logs for Issues

Are your error_log files big? If you're getting recurring error messages, we can update programming code or fix platform issues.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Atlanta website, we can setup an invisible or checkbox reCaptcha.

Install a Caching Plugin

Looking to install a caching plugin on your Atlanta website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!

Send Website Emails Over SMTP

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

IP Address Restrictions

Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Backup Your Website Files

Would you like a backup of your Atlanta website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Testing Website

When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Atlanta web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Atlanta website. We've seen businesses in and around Atlanta lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Atlanta website? If your Atlanta site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Atlanta, GA Websites

With years of experience developing websites for Atlanta businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. For that reason, our web maintenance agency for Atlanta websites tends to service only the following platforms:

As a web maintenance firm, we used to maintain and support Joomla and Magento websites for Atlanta-area businesses. However, we chose not to use those platforms so our web support experts could focus on training and support within the more popular platforms.

Questions to Ask Atlanta, GA Website Support Firms

Ask the Atlanta web maintenance company some questions about their services before you sign up for a package. By doing this, you'll be able to better understand your future experience with their professional Georgia web support services before you submit payment or provide website access. Let's go over some simple questions to ask:

  • What kind of security do you have on your site? Do you scan client websites for security?
  • When can I expect an average Atlanta website support request to be completed?
  • Are you outsourcing your Atlanta web maintenance services?
  • How much does Atlanta website maintenance cost?
  • Are there any minimum deductions or minimum billable expenses for Atlanta website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • When there are new updates on my platform, will you let me know?

If you ask these questions to a Atlanta website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Atlanta, GA Website Support Plans and Tips

Companies in and around Atlanta often ask us for a web maintenance plan to establish routines and procedures. Whether it's your website, hosting, or domain name, we'll make sure your Atlanta business has a web maintenance plan to ensure optimum performance.

Here is a list of annual Atlanta website maintenance tasks to review:

  • Check if your web hosting provider has newer servers that your account can be migrated to.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Restore a website backup to make sure the data is enough for full recovery. Also, make sure your backups are stored remotely.
  • Check out competitor sites (even those outside of Atlanta) to see if you're missing out on any competitive advantages they have over you.
  • Ensure your website is secure by performing a full security review.
  • Ensure that structured data, open graph, and social links are all working.
  • Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
  • Take down any unnecessary development or staging sites.

Read through this list of semi-annual Atlanta web support tasks to review:

  • Check that your domain name doesn't expire soon and that you have access to it. You'll appreciate this when it's time to renew your domain.
  • Ensure you have access to your hosting account and that it isn't expiring soon.
  • Make sure you can access your DNS in case anything needs to be changed.
  • Find out if your SSL certificate will expire soon.
  • Make sure you have remote backups outside Atlanta and that your website backup schedule is working.
  • Make sure you're running an image optimization service.
  • Make sure the website doesn't throw any console errors.

Read through this list of monthly Atlanta website support tasks to review:

  • Look for broken links on your website, which hurts SEO and user experience.
  • Make sure your website isn't having performance issues after recent updates.
  • See if there's anything wrong being reported within Google Search Console.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Check if there are available platform or extension updates.

The Cost of Web Maintenance Service in Atlanta, GA

The starting price for our Atlanta website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Atlanta websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Atlanta, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Atlanta web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Atlanta website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Atlanta to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Atlanta who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Atlanta website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Atlanta Website Maintenance Pricing

WebCitz offers discounted Atlanta website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Atlanta with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Atlanta Website Management Pricing

For Atlanta site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Atlanta client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!
Dawn White

Dawn White

These guys are always there when you need them! Whether the issue is big or small, there is little they cannot handle. I cannot express enough how greatly we appreciate their continued superior service and willingness to assist whenever we need them. Thanks Dave, Corey and the entire WebCitz team!!
Southwest Radio Church

Southwest Radio Church

What can I say about this company? These people that work there? Unbelievable!! It doesn't matter when or why you call, they will help you. The other part of that statement is: I never have to call them! They made a web site for us that works 24/7. But if I do call they actually take care of it right then. ... great bunch of guys...Southwest Radio Church really appreciates you!!
Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
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