Our team doesn't just build Brookhaven websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web support agency with a team of website experts that works from a single location and never outsources Brookhaven web maintenance services.
This makes our website maintenance agency the perfect choice to provide all your Brookhaven website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Brookhaven website support services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We view web maintenance to be a reactive support service that provides your Brookhaven business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Brookhaven web maintenance companies, including:
Those services are just a taste of what Brookhaven web support might look like. In fact, Brookhaven website support is really anything a web developer or digital marketer does to your website to change it in some manner.
The reason we consider web maintenance to be a reactive service is that most Brookhaven website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our firm maintain your Brookhaven website, we'll be your web support team on standby for any request. However, we can offer some proactive Brookhaven web support services.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
In addition to supporting Brookhaven-area websites, our website support firm also offers Albany, Alpharetta, Athens, Atlanta, Augusta, Columbus, Macon, Marietta, Roswell, Savannah, and Valdosta small businesses and large corporations help with their websites.
At some point in time, every Brookhaven website will require some form of website maintenance. The reason is simply that the internet is always changing. Not to worry though, our Brookhaven web support cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Brookhaven might require website support services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Brookhaven business when planning budgets and schedules for website maintenance and support.
We have an experienced web support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Brookhaven business after the tasks have been completed.
Most website support services start with an email from you, the owner of the Brookhaven website. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
The process for Brookhaven web maintenance services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We are often asked for detailed examples of Brookhaven website maintenance requests that might come up after the launch of a website. Here are several examples of Brookhaven web support services we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your Brookhaven website might include updating a paragraph on a page, swapping out an image, or adding a new page. This is just normal, routine website support to keep content fresh for both search engines and visitors.
We can analyze your Brookhaven website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Brookhaven website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Brookhaven website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Brookhaven and beyond, by making Google happy!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Brookhaven or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We'll happily install Google Tag Manager on your Brookhaven website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Brookhaven website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Brookhaven website? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Brookhaven business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Brookhaven website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Brookhaven website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Brookhaven website getting fake orders, contact submissions, or live chats? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Would you like a backup of your Brookhaven website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Whenever you need help with creating and managing your development site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Brookhaven web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? You will want to create 301 redirects for your Brookhaven website to prevent broken pages from hurting your SEO. Businesses in and around Brookhaven have lost a lot of organic traffic because of broken pages. It is a very common mistake when launching new websites, removing content pages, or disabling product pages. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Want to learn how to make simple edits to your Brookhaven website? We'll be happy to help if your Brookhaven site was built on a platform we work with, such as WordPress or Shopify.
We have a diverse team of web designers and web developers, for Brookhaven businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web maintenance firm for Brookhaven websites tends to service only the following platforms:
As a web maintenance company, we used to maintain and support Joomla and Magento websites for Brookhaven-area businesses. However, we chose not to use those platforms so our web support experts could focus on training and support within the more popular platforms.
Before signing up for any Brookhaven website maintenance package, it is important to ask the Brookhaven web support company some questions about how their services work. This will help you get a better idea of the experience you will have with their professional Georgia web maintenance services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Brookhaven website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a website maintenance plan by larger companies in and around Brookhaven looking to establish routines and procedures within their IT department. We are happy to help your Brookhaven business develop a web support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Brookhaven website support tasks to review:
Read through this list of semi-annual Brookhaven web maintenance tasks to review:
Read through this list of monthly Brookhaven web maintenance tasks to review:
The starting price for our Brookhaven website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Brookhaven websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Brookhaven, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Brookhaven web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Brookhaven website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Brookhaven to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Brookhaven who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Brookhaven website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Brookhaven website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Brookhaven with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Brookhaven site owners interested in proactive website and extension updates.
Example #1: You are an existing Brookhaven client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.