Marietta Website Maintenance Services

Support for Marietta Websites

Our team doesn't just build Marietta websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Website Support Experts for Marietta, GA Businesses

We're a web maintenance company with a team of website experts that never outsources Marietta web support to anyone.

Because of this, our website support company is the best choice for all your Marietta website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.

We're the perfect choice for all of your Marietta website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

You'll enjoy working with our team for your Marietta web support services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!

What is Involved in Maintaining Marietta, GA Websites

We see website maintenance as a reactive support service where we provide your Marietta business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Marietta web maintenance:

  • Upgrading your website platform to the latest version.
  • Installing app or plugin updates to improve security and functionality.
  • Adding new web pages as you release new information.
  • Freshen up your blog with new content.
  • Rearranging your Marietta site's navigation menu.
  • Improve your page speed to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Changing the look and feel of your website.
  • Troubleshooting Google Search Console coverage issues.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing solutions to other website problems.

These are just a few of the Marietta web maintenance services we offer. In fact, Marietta website maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.

Reactive Marietta Website Support

Most Marietta website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. You can count on our agency to keep your Marietta website running smoothly. However, we can offer some proactive Marietta web maintenance services.

View Marietta Website Maintenance Pricing

Proactive Marietta Website Support

We're happy to help website owners in Marietta who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Marietta Website Management Pricing

In addition to supporting Marietta-area websites, our website maintenance agency also offers Albany, Alpharetta, Athens, Atlanta, Augusta, Brookhaven, Columbus, Macon, Roswell, Savannah, and Valdosta small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

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Who Needs Website Support in Marietta, GA

There will come a time when every Marietta website needs some sort of maintenance. It's because the internet is always changing. Not to worry though, our Marietta web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Marietta might require web maintenance services:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Marietta website was originally developed to support. That means you'll have to refactor your app or upgrade to a newer framework that supports the latest PHP release. There's no way you can expect custom web functionality to work forever.
  • In order to focus on maintaining the newer version of an ecommerce platform or content management system, they eventually have to deprecate the previous releases. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". As a result, Magento 1.x ecommerce businesses in Marietta were looking for ecommerce developers to help migrate their websites.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. This is time-consuming, and often happens when the website owner isn't paying attention to the first two website maintenance examples.
  • You need to refresh your Marietta website content when it's outdated or doesn't explain your organization, products, or services well enough for future visitors. Maintaining your Marietta website is key to making sure it's working for you.

As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Marietta business when planning budgets and schedules for website maintenance and support.

How We Perform Marietta, GA Web Support

It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Marietta business after the work is done.

A Marietta web maintenance service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.

The process for Marietta website maintenance services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.

Example Web Support Service List for Marietta, GA Businesses

After the launch of a website, we're often asked for detailed examples of Marietta website support requests. The following are some examples of Marietta web maintenance services we've provided in the past.

Simple Marietta Website Changes

A simple change to your Marietta website might include updating a paragraph on a page, swapping out an image, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.

Marietta Website Speed Improvements

Let us check your Marietta website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.

Platform Upgrades / Security Updates

It's important to keep your Marietta website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Extension / Plugin Updates

It's important to update your Marietta website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Fixes

Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Marietta and beyond!

Implement Structured Data

Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Marietta business, or an ecommerce product.

Add Open Graph to Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Add Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Marietta website and even give you a crash course in using Google Tag Manager.

Implement Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Marietta website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Do you have a Marietta website that's slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Integrate a Live Chat

Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Marietta business, install the tracking code, and customize the design for your branding, we can do it!

Resolve Errors in Log Files

Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Marietta website, we can setup an invisible or checkbox reCaptcha.

Install a Caching Plugin

Interested in installing a caching plugin for your Marietta website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!

Send Website Emails Over SMTP

If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.

Restrict Malicious IP Addresses

Have you been getting fake orders, contact submissions, or live chats from a particular network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.

Create Website Backups

Do you want to create a backup of your Marietta website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Testing Website

When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Just let us know if you need help creating and managing that development / staging site!

Create A/B Testing Rules

Are you a fan of making Marietta web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.

Add 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Marietta website. We've seen businesses in and around Marietta lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Marietta website? If your Marietta site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Marietta, GA Websites

With years of experience developing websites for Marietta businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our website maintenance firm for Marietta websites tends to service only the following platforms:

As a web support company, we used to maintain and support Joomla and Magento websites for Marietta-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.

Questions to Ask Marietta, GA Web Maintenance Companies

Ask the Marietta web support company some questions about their services before you sign up for a package. It'll give you a better idea of the experience you'll have with their expert Georgia web maintenance services prior to making payment and providing website access. Let's go over some simple questions to ask:

  • How do you handle website security? Do you run security scans of customer websites?
  • When can I expect an average Marietta website maintenance request to be completed?
  • Are you outsourcing your Marietta web support services?
  • How much might it cost to maintain an average Marietta website?
  • Are there minimum deductions or minimum billable expenses for Marietta website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • When there are new updates on my platform, will you let me know?

If you ask these questions to a Marietta website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Marietta, GA Web Maintenance Plans and Tips

Companies in and around Marietta often ask us for a web maintenance plan to establish routines and procedures. We can help your Marietta business set up a website maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.

Here is a list of annual Marietta web support tasks to review:

  • Ask your web hosting company if they have newer servers you can migrate to.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Restore a website backup to make sure the data is enough for full recovery. Also, make sure your backups are stored remotely.
  • Take a look at the websites of your competitors (even those outside Marietta) to see if you're missing out on anything.
  • Take a look at your website's security to make sure nothing's been compromised.
  • Ensure that structured data, open graph, and social links are all working.
  • Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
  • Take down any unnecessary development or staging sites.

Read through this list of semi-annual Marietta website support tasks to review:

  • Check that your domain name doesn't expire soon and that you have access to it. You'll appreciate this when it's time to renew your domain.
  • Check that your hosting account isn't about to expire and you can access it.
  • Ensure you have access to your DNS in case you need to change anything.
  • Check if your SSL certificate will be expiring in the near future.
  • Make sure you have remote backups outside Marietta and that your website backup schedule is working.
  • If you have an automated image optimization service, verify it is working properly.
  • Make sure the website doesn't throw any console errors.

Check out this list of monthly Marietta web maintenance tasks to consider:

  • Look for broken links on your website, which hurts SEO and user experience.
  • Make sure your website isn't having performance issues after recent updates.
  • See if there's anything wrong being reported within Google Search Console.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Website Maintenance Service in Marietta, GA

The starting price for our Marietta website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Marietta websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Marietta, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Marietta web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Marietta website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Marietta to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Marietta who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Marietta website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Marietta Website Maintenance Pricing

WebCitz offers discounted Marietta website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Marietta with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Marietta Website Management Pricing

For Marietta site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Marietta client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
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