Our team doesn't just build Marietta websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance company with a team of website experts that never outsources Marietta web support to anyone.
Because of this, our website support company is the best choice for all your Marietta website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Marietta website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Marietta web support services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We see website maintenance as a reactive support service where we provide your Marietta business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Marietta web maintenance:
These are just a few of the Marietta web maintenance services we offer. In fact, Marietta website maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
Most Marietta website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. You can count on our agency to keep your Marietta website running smoothly. However, we can offer some proactive Marietta web maintenance services.
We're happy to help website owners in Marietta who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Marietta-area websites, our website maintenance agency also offers Albany, Alpharetta, Athens, Atlanta, Augusta, Brookhaven, Columbus, Macon, Roswell, Savannah, and Valdosta small businesses and large corporations help with their websites.
There will come a time when every Marietta website needs some sort of maintenance. It's because the internet is always changing. Not to worry though, our Marietta web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Marietta might require web maintenance services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Marietta business when planning budgets and schedules for website maintenance and support.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Marietta business after the work is done.
A Marietta web maintenance service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
The process for Marietta website maintenance services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Marietta website support requests. The following are some examples of Marietta web maintenance services we've provided in the past.
A simple change to your Marietta website might include updating a paragraph on a page, swapping out an image, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
Let us check your Marietta website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Marietta website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Marietta website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Marietta and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Marietta business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Marietta website and even give you a crash course in using Google Tag Manager.
Tracking conversions is important if you want to understand the benefits of online advertising for your Marietta website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a Marietta website that's slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Marietta business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Marietta website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Marietta website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Do you want to create a backup of your Marietta website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making Marietta web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Marietta website. We've seen businesses in and around Marietta lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Marietta website? If your Marietta site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Marietta businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our website maintenance firm for Marietta websites tends to service only the following platforms:
As a web support company, we used to maintain and support Joomla and Magento websites for Marietta-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Ask the Marietta web support company some questions about their services before you sign up for a package. It'll give you a better idea of the experience you'll have with their expert Georgia web maintenance services prior to making payment and providing website access. Let's go over some simple questions to ask:
If you ask these questions to a Marietta website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Marietta often ask us for a web maintenance plan to establish routines and procedures. We can help your Marietta business set up a website maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Here is a list of annual Marietta web support tasks to review:
Read through this list of semi-annual Marietta website support tasks to review:
Check out this list of monthly Marietta web maintenance tasks to consider:
The starting price for our Marietta website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Marietta websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Marietta, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Marietta web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Marietta website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Marietta to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Marietta who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Marietta website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Marietta website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Marietta with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Marietta site owners interested in proactive website and extension updates.
Example #1: You are an existing Marietta client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.