Savannah Website Maintenance Services

Support for Savannah Websites

Our team doesn't just build Savannah websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Website Support Experts for Savannah, GA Businesses

We're a web maintenance company with a team of website experts that never outsources Savannah web support to anyone.

Because of this, our website support company is the best choice for all your Savannah website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.

We're the perfect choice for all of your Savannah website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

Our team puts a lot of emphasis on availability and communication for Savannah web support clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!

What is Involved in Maintaining Savannah, GA Websites

We see website maintenance as a reactive support service where we provide your Savannah business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Savannah web maintenance:

  • Making sure your website's platform is up to date.
  • Updating apps and plugins to make them safer and more functional.
  • Adding new web pages as you release new information.
  • Freshen up your blog with new content.
  • Rearranging your Savannah website's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Changing the look and feel of your website.
  • Troubleshooting Google Search Console coverage issues.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing solutions to other website problems.

These are just a few of the Savannah web maintenance services we offer. Basically, Savannah website maintenance is anything a web developer or internet marketer does to change your website.

Reactive Savannah Website Support

Most Savannah website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. You can count on our agency to keep your Savannah website running smoothly. However, we can provide some proactive web maintenance services for your Savannah website.

View Savannah Website Maintenance Pricing

Proactive Savannah Website Support

We're happy to help website owners in Savannah who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Savannah Website Management Pricing

If you live in Savannah, you probably love the Savannah State Tigers football team. Go Savannah State Tigers! In addition to supporting Savannah-area websites, our website maintenance agency also offers Albany, Alpharetta, Athens, Atlanta, Augusta, Brookhaven, Columbus, Macon, Marietta, Roswell, and Valdosta small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

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Who Needs Website Support in Savannah, GA

There will come a time when every Savannah website needs some sort of maintenance. It's because the internet is always changing. But don't worry, our Savannah web maintenance costs aren't too high, so you can afford it! Website maintenance in Savannah might be needed for these reasons:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Savannah website was originally developed to support. That means you'll have to refactor your app or upgrade to a newer framework that supports the latest PHP release. You can't expect custom web functionality from the past to work forever.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". As a result, Magento 1.x ecommerce businesses in Savannah were looking for ecommerce developers to help migrate their websites.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. This is time-consuming, and often happens when the website owner isn't paying attention to the first two web maintenance examples.
  • You need to refresh your Savannah website content when it's outdated or doesn't explain your organization, products, or services well enough for future visitors. Maintaining your Savannah website is key to making sure it's working for you.

There are many reasons why a website might need maintenance, other than just to update something. When planning budgets and schedules for website maintenance and support, consider your Savannah business's potential future needs.

How We Perform Savannah, GA Web Support

It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Savannah business after the work is done.

A Savannah web maintenance service usually starts with an email from you. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.

The process for Savannah website maintenance services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.

Example Web Support Service List for Savannah, GA Businesses

After the launch of a website, we're often asked for detailed examples of Savannah website support requests. The following are some examples of Savannah web maintenance services we've provided in the past.

Simple Savannah Website Tweaks

Your Savannah website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.

Savannah Website Speed Improvements

We can analyze your Savannah website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Updates

It's important to keep your Savannah website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Extension / Plugin Updates

It's important to update your Savannah website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Issues

Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Savannah and beyond!

Add Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Savannah business, or an ecommerce product.

Add Open Graph to Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Add Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Savannah website and even teach you how to use it.

Add Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Savannah website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Optimization

Is your Savannah website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Integrate a Live Chat

Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Savannah business, install the tracking code, and customize the design for your branding, we can do it!

Resolve Errors in Log Files

Do you have a lot of error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Savannah website, we can setup an invisible or checkbox reCaptcha.

Implement a Caching Plugin

Looking to install a caching plugin on your Savannah website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!

Send Website Emails Over SMTP

If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.

Restrict Malicious IP Addresses

Have you been getting fake orders, contact submissions, or live chats from a particular network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.

Backup Your Website Files

Is it time to make a backup of your Savannah website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Testing Website

Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Whenever you need help with creating and managing your development site, just let us know!

Create A/B Testing Rules

Are you a fan of making Savannah web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.

Add 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Savannah website. We've seen businesses in and around Savannah lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Savannah website? If your Savannah site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Savannah, GA Websites

With years of experience developing websites for Savannah businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Therefore, we tend to only maintain Savannah websites on these platforms:

As a web maintenance firm, we used to maintain and support Joomla and Magento websites for Savannah-area businesses. However, we chose not to use those platforms so our web support experts could focus on training and support within the more popular platforms.

Questions to Ask Savannah, GA Website Support Firms

Ask the Savannah web maintenance company some questions about their services before you sign up for a package. It'll give you a better idea of the experience you'll have with their professional Georgia web support services prior to making payment and providing website access. Here are some simple questions to ask:

  • What kind of security do you have on your site? Do you scan client websites for security?
  • When can I expect an average Savannah website support request to be completed?
  • Are you outsourcing your Savannah web maintenance services?
  • How much does Savannah website maintenance cost?
  • Are there any minimum deductions or minimum billable expenses for Savannah website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • When there are new updates on my platform, will you let me know?

If you ask these questions to a Savannah website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Savannah, GA Website Support Plans and Tips

Companies in and around Savannah often ask us for a web maintenance plan to establish routines and procedures. We can help your Savannah business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.

Check out this list of annual Savannah website maintenance tasks to review:

  • Check if your web hosting provider has newer servers that your account can be migrated to.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Restore a website backup to make sure the data is enough for full recovery. Also, make sure your backups are stored remotely.
  • Check out competitor sites (even those outside of Savannah) to see if you're missing out on any competitive advantages they have over you.
  • Ensure your website is secure by performing a full security review.
  • Ensure that structured data, open graph, and social links are all working.
  • Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
  • Take down any unnecessary development or staging sites.

Read through this list of semi-annual Savannah web support tasks to review:

  • Check that your domain name doesn't expire soon and that you have access to it. You'll appreciate this when it's time to renew your domain.
  • Check that your hosting account isn't about to expire and you can access it.
  • Make sure you can access your DNS in case anything needs to be changed.
  • Make sure your SSL certificate isn't expiring soon.
  • Make sure you have remote backups outside Savannah and that your website backup schedule is working.
  • If you have an automated image optimization service, verify it is working properly.
  • See if there are any console errors on the website.

Read through this list of monthly Savannah website support tasks to review:

  • Look for broken links on your website, which hurts SEO and user experience.
  • Make sure your website isn't having performance issues after recent updates.
  • See if there's anything wrong being reported within Google Search Console.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Web Maintenance Service in Savannah, GA

The starting price for our Savannah website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Savannah websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Savannah, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Savannah web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Savannah website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Savannah to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Savannah who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Savannah website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Savannah Website Maintenance Pricing

WebCitz offers discounted Savannah website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Savannah with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Savannah Website Management Pricing

For Savannah site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Savannah client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
Dawn White

Dawn White

These guys are always there when you need them! Whether the issue is big or small, there is little they cannot handle. I cannot express enough how greatly we appreciate their continued superior service and willingness to assist whenever we need them. Thanks Dave, Corey and the entire WebCitz team!!
Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
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