Hawaii Website Maintenance Services

Support for Hawaii Websites

Our team doesn't just build Hawaii websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Website Maintenance Consultants for Hawaii Businesses

We are a website support firm with a team of website experts that works from a single location and never outsources Hawaii web maintenance services.

Because of this, our website maintenance firm is the best choice for all your Hawaii website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.

We're the perfect choice for all of your Hawaii website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

We emphasize availability and communication for our Hawaii web maintenance services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!

What is Involved in Maintaining Hawaii Websites

We view website maintenance to be a reactive support service that provides your Hawaii business with the appropriate web developer resources to solve nearly any website problem. Here are a few examples of website problems that might need Hawaii web support:

  • Updating your website platform.
  • Updating apps and plugins to make them safer and more functional.
  • Adding new web pages as you release new products or services.
  • Writing new blog content to help you stay fresh.
  • Rearranging the navigation menu of your Hawaii website.
  • Improve your page speed to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Making your website look and feel better.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Improving technical SEO by adding structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

These are just a few of the Hawaii website support services we offer. In fact, Hawaii web maintenance is basically anything a web developer or digital marketer does to your website.

Reactive Hawaii Website Support

The reason we consider web maintenance to be a reactive service is that most Hawaii website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our company maintain your Hawaii website, we'll be your web support team on standby for any request. There are some web support services we can provide your Hawaii website in a proactive manner though.

View Hawaii Website Maintenance Pricing

Proactive Hawaii Website Support

We're happy to help website owners in Hawaii who need proactive website upkeep! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.

View Hawaii Website Management Pricing

Emergency Hawaii Website Support

For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our Hawaii web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires Hawaii website support services and support at night, on a weekend, or during a holiday break.

View Emergency Hawaii Website Support Pricing

A Few of Our Web Maintenance & Support Specialists

David WJustin FDrew PMicah SDana CAshton H

Who Needs Web Maintenance in Hawaii

At some point in time, every Hawaii website will require some form of website maintenance. It's because the internet is always changing. However, we don't charge a lot for Hawaii web support, so you'll be able to afford it! Website maintenance in Hawaii might be needed for these reasons:

  • When a hosting company upgrades their servers, they may remove older versions of PHP that your Hawaii website was originally developed to support. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. You can't expect custom web functionality programmed in the past to work forever without any improvements.
  • In order to focus on maintaining the newer version of an ecommerce platform or content management system, they eventually have to deprecate the previous releases. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". Because of that, Magento 1.x ecommerce businesses in Hawaii were suddenly looking for an ecommerce developer to help migrate their website to a supported platform.
  • When a website owner has become a victim of malware or some other form of malicious activity, the Hawaii website will need to be reviewed for security exploits and cleaned of malware. This can be a time-consuming activity, and often happens because the website owner wasn't being mindful of the first two website support examples, listed above.
  • When the content on your Hawaii website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. Maintaining your Hawaii website is key to making sure it's working for you.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for web maintenance and support, consider your Hawaii business's potential future needs.

How We Perform Hawaii Web Maintenance

We have an experienced website maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Hawaii business after the tasks have been completed.

A Hawaii web support service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.

For requests that originate from phone or live chat, a similar process to handling your Hawaii website support services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

Example Web Maintenance Service List for Hawaii Businesses

We are often asked for detailed examples of Hawaii website maintenance requests that might come up after the launch of a website. The following are some examples of Hawaii web support services we've provided in the past.

Simple Hawaii Website Updates

Your Hawaii website might need a paragraph updated, an image changed, or a new page added. These are just normal, routine website support tasks to keep content fresh for both search engines and visitors.

Hawaii Page Speed Improvements

If your Hawaii website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. It'll help improve page load times, which will make users and search engines happy.

Platform Upgrades / Security Updates

Keeping your Hawaii website's content management system updated is important if it's running on WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!

Plugin / Extension Updates

If your Hawaii website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Fixing Search Console Issues

Has Google Search Console told you there's a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Hawaii and beyond, by making Google happy!

Setup Structured Data

Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Hawaii business, or an ecommerce product.

Implement Open Graph on Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Hawaii business.

Setup Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? That won't be a problem! We'll happily install Google Tag Manager on your Hawaii website and teach you how to use it.

Add Conversion Tracking

If you are interested in understanding the benefit of an online advertising campaign for your Hawaii website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Optimize Images

Are large images slowing down your Hawaii website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!

Setup Live Chat

Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Hawaii business!

Review Error Log Files

Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Integrate reCaptcha on Contact Forms

If spambots are attacking your Hawaii website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.

Setup a Caching Plugin

Are you interested in installing a caching plugin in your Hawaii website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!

Setup SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict IP Addresses

Is your Hawaii website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Create Website Backups

Do you want to create a backup of your Hawaii website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Hawaii web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Hawaii website. We've seen businesses in and around Hawaii lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Hawaii website? If your Hawaii site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Hawaii Websites

We have a diverse team of web designers and web developers, for Hawaii businesses, who have been immersed in multiple website platforms over the years. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for Hawaii websites:

As a web support agency, we used to maintain and support Joomla and Magento websites for Hawaii-area businesses. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.

Questions to Ask Hawaii Website Maintenance Agencies

Before signing up for any Hawaii website support package, it is important to ask the Hawaii web maintenance company some questions about how their services work. It'll give you a better idea of the relationship you'll have with the Hawaii web maintenance team before you pay them, give them website access, and give them full access to your hosting. You can ask these simple questions:

  • What kind of security do you have on your site? Do you scan client websites for security?
  • What is the turnaround time for Hawaii website maintenance requests?
  • Do you outsource your Hawaii web support services?
  • What are your Hawaii website support costs?
  • Are there minimum deductions or minimum billable expenses for Hawaii website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • How will I know about new updates to my platform?

We find it beneficial to run these questions by any Hawaii website services company before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

Hawaii Web Support Plans and Tips

We are often asked for a website support plan by larger companies in and around Hawaii looking to establish routines and procedures within their IT department. We can help your Hawaii business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.

Read through this list of annual Hawaii web maintenance tasks to consider:

  • Check if your web hosting provider has newer servers that your account can be migrated to.
  • Check if your website platform has a new major release that will require an extensive website migration.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from Hawaii.
  • Look at competitor websites (even those outside of Hawaii) to see if you are missing out on new functionality for your own customers.
  • Take a look at your website's security to make sure nothing's been compromised.
  • Ensure that structured data, open graph, and social links are all working.
  • Check if any 3rd party tracking, live chat, or heat map scripts are installed but no longer necessary.
  • Remove any unnecessary development or staging websites.

Here is a list of semi-annual Hawaii website maintenance tasks to consider:

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Check that your hosting account isn't about to expire and you can access it.
  • Make sure you have access to your DNS.
  • Make sure your SSL certificate isn't expiring soon.
  • Verify your website backup schedule is working properly, and you have remote backups outside of Hawaii.
  • Check if you have an automated image optimization service running.
  • Check if the website is throwing any console errors.

Check out this list of monthly Hawaii web support tasks to consider:

  • Look for broken links on your website, which hurts SEO and user experience.
  • Check your website for performance issues after recent updates or changes.
  • Check Google Search Console for any coverage issues.
  • Provide some kind of update to your content to keep your website fresh.
  • Check if there are available platform or extension updates.

The Cost of Website Support Service in Hawaii

The starting price for our Hawaii website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Hawaii websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Hawaii businesses with mission-critical applications, we offer emergency Hawaii website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Hawaii, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Hawaii web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Hawaii website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Hawaii to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Hawaii who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Hawaii website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

Web Maintenance Services throughout Hawaii

When looking for website experts to handle website maintenance and support in smaller cities throughout Hawaii, we still hope you'll consider our website maintenance services. We have a full staff of dedicated website experts ready to help Hawaii-area businesses. Whether your business is located in Ahuimanu, Aiea, Haiku-Pauwela, Hawaiian Paradise Park, Holualoa, Kalaoa, Kaneohe Station, Kapaa, Koolauloa, Koolaupoko, Kula, Lahaina, Makaha, Makakilo City, Makawao, Nanakuli, Napili-Honokowai, North Kohala, North Kona, Pahoa-Kalapana, Pukalani, South Kohala, South Kona, Village Park, Waianae, Waihee-Waiehu, Waimalu, Waimea, Waipio, or a different city, our web support company will be ready to help with all your Hawaii web maintenance services!

Hawaii Website Maintenance Pricing

WebCitz offers discounted Hawaii website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr*

  • Existing Clients Only
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services
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Pre-Purchased Block of Time

As Low As $99.95/hr*

  • Dedicated Account Manager
  • Priority Scheduling
  • No Contracts or Auto-Renewals
  • Time Never Expires
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services

Example #1: You are an existing client in Hawaii with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Example #2: You are an existing client in Hawaii with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.

Hawaii Website Management Pricing

For Hawaii site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.

Quarterly

$ 50/mo

  • Quarterly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly Plus

$ 250/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Monthly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

Bi-Weekly Plus

$ 375/mo

  • Bi-Weekly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Bi-Weekly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.

Example #1: You are an existing Hawaii client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Emergency Hawaii Website Maintenance & Support Pricing

For existing Hawaii website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.

Level 1 SLA for After-Hours Emergency Support

$ 495/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Excluding Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $495/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Level 2 SLA for After-Hours Emergency Support

$ 995/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Including Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $995/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Example #1: You are an existing Hawaii client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.

Example #2: You are an existing Hawaii client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.

Hear what our customers are saying

George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!
Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
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