Our team doesn't just build Hawaii websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website support firm with a team of website experts that works from a single location and never outsources Hawaii web maintenance services.
Because of this, our website maintenance firm is the best choice for all your Hawaii website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Hawaii website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Hawaii web maintenance services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We view website maintenance to be a reactive support service that provides your Hawaii business with the appropriate web developer resources to solve nearly any website problem. Here are a few examples of website problems that might need Hawaii web support:
These are just a few of the Hawaii website support services we offer. In fact, Hawaii web maintenance is basically anything a web developer or digital marketer does to your website.
The reason we consider web maintenance to be a reactive service is that most Hawaii website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our company maintain your Hawaii website, we'll be your web support team on standby for any request. There are some web support services we can provide your Hawaii website in a proactive manner though.
We're happy to help website owners in Hawaii who need proactive website upkeep! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our Hawaii web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires Hawaii website support services and support at night, on a weekend, or during a holiday break.
At some point in time, every Hawaii website will require some form of website maintenance. It's because the internet is always changing. However, we don't charge a lot for Hawaii web support, so you'll be able to afford it! Website maintenance in Hawaii might be needed for these reasons:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for web maintenance and support, consider your Hawaii business's potential future needs.
We have an experienced website maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Hawaii business after the tasks have been completed.
A Hawaii web support service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
For requests that originate from phone or live chat, a similar process to handling your Hawaii website support services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We are often asked for detailed examples of Hawaii website maintenance requests that might come up after the launch of a website. The following are some examples of Hawaii web support services we've provided in the past.
Your Hawaii website might need a paragraph updated, an image changed, or a new page added. These are just normal, routine website support tasks to keep content fresh for both search engines and visitors.
If your Hawaii website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. It'll help improve page load times, which will make users and search engines happy.
Keeping your Hawaii website's content management system updated is important if it's running on WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
If your Hawaii website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Hawaii and beyond, by making Google happy!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Hawaii business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Hawaii business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? That won't be a problem! We'll happily install Google Tag Manager on your Hawaii website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Hawaii website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Hawaii website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Hawaii business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Hawaii website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Hawaii website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Hawaii website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Hawaii website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Hawaii web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Hawaii website. We've seen businesses in and around Hawaii lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Hawaii website? If your Hawaii site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
We have a diverse team of web designers and web developers, for Hawaii businesses, who have been immersed in multiple website platforms over the years. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for Hawaii websites:
As a web maintenance firm, we used to maintain and support Joomla and Magento websites for Hawaii-area businesses. The reason we moved away from those platforms was to let our web support experts focus more on training and support.
Before signing up for any Hawaii web maintenance package, it is important to ask the Hawaii website maintenance company some questions about how their services work. It'll give you a better idea of the relationship you'll have with the Hawaii web support team before you pay them, give them website access, and give them full access to your hosting. You can ask these simple questions:
We find it beneficial to run these questions by any Hawaii website services agency before subscribing to their website support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
We are often asked for a web maintenance plan by larger companies in and around Hawaii looking to establish routines and procedures within their IT department. We can help your Hawaii business set up a website maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Read through this list of annual Hawaii web support tasks to consider:
Here is a list of semi-annual Hawaii website support tasks to consider:
Check out this list of monthly Hawaii web maintenance tasks to consider:
The starting price for our Hawaii website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Hawaii websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Hawaii businesses with mission-critical applications, we offer emergency Hawaii website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Hawaii, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Hawaii web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Hawaii website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Hawaii to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Hawaii who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Hawaii website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
When looking for website experts to handle website maintenance and support in smaller cities throughout Hawaii, we still hope you'll consider our website support services. We have a full staff of dedicated website experts ready to help Hawaii-area businesses. Whether your business is located in Ahuimanu, Aiea, Haiku-Pauwela, Hawaiian Paradise Park, Holualoa, Kalaoa, Kaneohe Station, Kapaa, Koolauloa, Koolaupoko, Kula, Lahaina, Makaha, Makakilo City, Makawao, Nanakuli, Napili-Honokowai, North Kohala, North Kona, Pahoa-Kalapana, Pukalani, South Kohala, South Kona, Village Park, Waianae, Waihee-Waiehu, Waimalu, Waimea, Waipio, or a different city, our web maintenance agency will be ready to help with all your Hawaii website maintenance services!
WebCitz offers discounted Hawaii website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Hawaii with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Hawaii with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Hawaii site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Hawaii client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Hawaii website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Hawaii client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Hawaii client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.