Our team doesn't just build Idaho websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web support company works out of a single location and never outsources Idaho web maintenance.
Because of this, our web maintenance company is the best choice for all your Idaho website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Idaho web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
Our team puts a lot of emphasis on availability and communication for Idaho website support clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. Here are a few examples of website problems that might need Idaho web maintenance:
Those services are just a taste of what Idaho website maintenance might look like. In fact, Idaho web support is really anything a web developer or digital marketer does to your website to change it in some manner.
We consider website support a reactive service because most Idaho website owners don't want a developer messing with their website without their permission. Our firm will be your web support team on standby for any questions you have. However, we can offer some proactive Idaho web maintenance services.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
You might want to check our Idaho web support service level agreements if you need off-hours support, including holidays and weekends. Please understand this service must be in place prior to having a website emergency that requires Idaho website maintenance services and support at night, on a weekend, or during a holiday break.
Every Idaho website will need some website support at some point. It's because the internet is always changing. But don't worry, our Idaho web maintenance costs aren't too high, so you can afford it! There are a few reasons why a website in Idaho might need maintenance:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. When planning budgets and schedules for web support and support, consider your Idaho business's potential future needs.
Our professional web maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Idaho business after the work is done.
A Idaho web maintenance service usually starts with an email from you. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
For requests that originate from phone or live chat, a similar process to handling your Idaho website maintenance services unfolds. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We're often asked for examples of Idaho website support requests after a website launches. The following are some examples of Idaho web maintenance services we've provided in the past.
Changes to your Idaho website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine website maintenance tasks to keep content fresh for both search engines and visitors.
We can analyze your Idaho website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. It'll help improve page load times, which will make users and search engines happy.
If your Idaho website is running on a content management system, like WordPress, it is important to keep the platform updated. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update plugins and extensions on your Idaho website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Has Google Search Console told you there's a coverage problem? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Idaho and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Idaho or an ecommerce product.
When people share links of your Idaho business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We can add Google Tag Manager to your Idaho website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Idaho website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Idaho website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Idaho business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Idaho website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Idaho website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Idaho website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Idaho website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Idaho web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Idaho website. We've seen businesses in and around Idaho lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Idaho website? If your Idaho site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
For Idaho businesses, we have a team of web designers and web developers who have experience with multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Therefore, we tend to only maintain Idaho websites on these platforms:
As a web support agency, we used to maintain and support Joomla and Magento websites for Idaho-area businesses. However, we chose to move away from those platforms to allow our web maintenance experts to focus more heavily on training and support within the other systems.
If you're thinking about signing up for any Idaho website support package, make sure you ask the company how their services work. It'll give you a better idea of the relationship you'll have with the Idaho web maintenance team before you pay them, give them website access, and give them full access to your hosting. Here are some simple questions to ask:
If you ask any Idaho website services agency these questions before subscribing to their web maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Larger companies in and around Idaho often ask us for a web support plan. We can help your Idaho business set up a website support plan so all aspects of your website, hosting, and domain name are monitored regularly.
Check out this list of annual Idaho web maintenance tasks to review:
Check out this list of semi-annual Idaho web maintenance tasks to review:
Here are a list of monthly Idaho website maintenance tasks to review:
The starting price for our Idaho website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Idaho websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Idaho businesses with mission-critical applications, we offer emergency Idaho website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Idaho, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Idaho web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Idaho website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Idaho to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Idaho who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Idaho website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support companies serving major cities throughout Idaho, we'll be the website maintenance team you want to contact. Our web support experts frequently offer website support and help in Boise, Coeur d'Alene, Garden City, Idaho Falls, Meridian, Nampa, Pocatello, or Rexburg throughout Idaho. From simple website updates and platform upgrades, to website training and emergency support, our web maintenance agency will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Idaho, we still hope you'll consider our website maintenance services. We have a full staff of dedicated website experts ready to help Idaho-area businesses. Whether your business is located in Burley, Emmett Valley, Hailey, Jerome, Moreland, Mountain Home AFB, Orchard, Payette, Sandpoint, Thornton, or a different city, our web support agency will be ready to help with all your Idaho web maintenance services!
WebCitz offers discounted Idaho website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Idaho with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Idaho with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Idaho site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Idaho client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Idaho website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Idaho client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Idaho client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.