Our team doesn't just build Coeur d'Alene websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web support company works out of a single location and never outsources Coeur d'Alene web maintenance.
This makes our web maintenance company the perfect choice to provide all your Coeur d'Alene website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Coeur d'Alene web support services. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Coeur d'Alene website support companies, including:
Those services are just a taste of what Coeur d'Alene website maintenance might look like. In fact, Coeur d'Alene web support is basically anything a web developer or digital marketer does to your website.
Most Coeur d'Alene website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website support a reactive service. Our firm will be your web support team on standby for any questions you have. There are some web maintenance services we can provide your Coeur d'Alene website in a proactive manner though.
For website owners in Coeur d'Alene interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! There are several website maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
In addition to supporting Coeur d'Alene-area websites, our web support agency also offers Boise, Idaho Falls, Meridian, Nampa, Pocatello, and Rexburg small businesses and large corporations help with their websites.
Every Coeur d'Alene website will need some website maintenance at some point. The reason is simply that the internet is always changing. However, we don't charge a lot for Coeur d'Alene web support, so you'll be able to afford it! Here are some common reasons why a website in Coeur d'Alene might require website support services:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for web maintenance and support, consider your Coeur d'Alene business's potential future needs.
Our professional web support team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Coeur d'Alene business after the work is done.
Most website support services start with an email from you, the owner of the Coeur d'Alene website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your Coeur d'Alene web maintenance services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We're often asked for examples of Coeur d'Alene web support requests after a website launches. Here are several examples of Coeur d'Alene website support services we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your Coeur d'Alene website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine web maintenance tasks to keep content fresh for both search engines and visitors.
We can analyze your Coeur d'Alene website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. This will help improve page load times, which are beneficial to user experience and search engine optimization.
If your Coeur d'Alene website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Coeur d'Alene website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Coeur d'Alene and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Coeur d'Alene, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We can add Google Tag Manager to your Coeur d'Alene website and even give you a crash course in using Google Tag Manager.
Tracking conversions is important if you want to understand the benefits of online advertising for your Coeur d'Alene website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your Coeur d'Alene website slow because of large images? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Coeur d'Alene business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
If spambots are attacking your Coeur d'Alene website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Coeur d'Alene website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Is it time to make a backup of your Coeur d'Alene website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Would you like to make changes to your Coeur d'Alene website based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You will want to create 301 redirects for your Coeur d'Alene website to prevent broken pages from hurting your SEO. Having broken pages will cost your Coeur d'Alene business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Want to learn how to make simple edits to your Coeur d'Alene website? Let us know what training you need if your Coeur d'Alene site was built on a platform we work with, like WordPress or Shopify!
For Coeur d'Alene businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Coeur d'Alene websites:
As a website support company, we used to maintain and support Joomla and Magento websites for Coeur d'Alene-area businesses. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.
If you're thinking about signing up for any Coeur d'Alene web maintenance package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their expert Idaho website maintenance services before you submit payment and provide website access. You can ask these simple questions:
If you ask these questions to a Coeur d'Alene website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Coeur d'Alene often ask us for a website support plan. We are happy to help your Coeur d'Alene business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Coeur d'Alene web maintenance tasks to consider:
Read through this list of semi-annual Coeur d'Alene website maintenance tasks to review:
Read through this list of monthly Coeur d'Alene web support tasks to review:
The starting price for our Coeur d'Alene website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Coeur d'Alene websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Coeur d'Alene, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Coeur d'Alene web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Coeur d'Alene website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Coeur d'Alene to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Coeur d'Alene who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Coeur d'Alene website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Coeur d'Alene website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Coeur d'Alene with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Coeur d'Alene site owners interested in proactive website and extension updates.
Example #1: You are an existing Coeur d'Alene client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.