Our team doesn't just build Meridian websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance company with a team of website experts that never outsources Meridian web support to anyone.
We're the perfect choice for all of your Meridian website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Meridian web maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We see website maintenance as a reactive support service where we provide your Meridian business with the right web developer resources to fix just about any problem. These are some examples of website issues that Meridian web support companies might fix:
Those services are just a taste of what Meridian web maintenance might look like. In fact, Meridian web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
We consider website maintenance a reactive service because most Meridian website owners don't want a developer messing with their website without their permission. When you choose to have our firm maintain your Meridian website, we'll be your web support team on standby for any request. However, we can provide some proactive website support services for your Meridian website.
We're happy to help website owners in Meridian who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Meridian-area websites, our web maintenance firm also offers Boise, Coeur d'Alene, Idaho Falls, Nampa, Pocatello, and Rexburg small businesses and large corporations help with their websites.
There will come a time when every Meridian website needs some sort of maintenance. It's just that the internet changes all the time. Not to worry though, our Meridian website support cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Meridian might require web maintenance services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Meridian business when planning budgets and schedules for website maintenance and support.
It's our job to understand your web support needs, schedule your work in a timely fashion, and follow up with your Meridian business after the work is done.
Most Meridian website support services start with an email from the website owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
Phone or live chat requests follow a similar process to Meridian web maintenance. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
After the launch of a website, we're often asked for detailed examples of Meridian web support requests. We've performed these Meridian website support services in the past, and would be happy to do it for you too!
A simple change to your Meridian website might include updating a paragraph on a page, swapping out an image, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
We can analyze your Meridian website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
It's important to keep your Meridian website updated if it runs on a CMS like WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update your Meridian website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can fix the coverage issues, and let you know how it went. This will help your search engine rankings, throughout Meridian and beyond, by making Google happy!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Meridian business, or an ecommerce product.
When people share links of your Meridian business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Meridian website and even give you a crash course in using Google Tag Manager.
It's important to setup conversion tracking for your Meridian website if you want to understand the benefits of online advertising. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your Meridian website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Meridian business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Meridian website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Looking to install a caching plugin on your Meridian website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Meridian website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Whenever you need help with creating and managing your development site, just let us know!
Are you a fan of making Meridian web design changes based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Meridian website. We've seen businesses in and around Meridian lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Meridian website? If your Meridian site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Meridian businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. For that reason, our web maintenance company for Meridian websites tends to service only the following platforms:
As a website maintenance agency, we used to maintain and support Joomla and Magento websites for Meridian-area businesses. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
Ask the Meridian website maintenance company some questions about their services before you sign up for a package. By doing this, you'll be able to better understand your future experience with their premium Idaho website support services before you submit payment or provide website access. Let's go over some simple questions to ask:
If you ask any Meridian website services company these questions before subscribing to their web maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Companies in and around Meridian often ask us for a website maintenance plan to establish routines and procedures. Whether it's your website, hosting, or domain name, we'll make sure your Meridian business has a web support plan to ensure optimum performance.
Here is a list of annual Meridian website support tasks to review:
Read through this list of semi-annual Meridian web maintenance tasks to review:
Read through this list of monthly Meridian website maintenance tasks to review:
The starting price for our Meridian website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Meridian websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Meridian, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Meridian web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Meridian website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Meridian to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Meridian who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Meridian website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Meridian website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Meridian with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Meridian site owners interested in proactive website and extension updates.
Example #1: You are an existing Meridian client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.