Our team doesn't just build Pocatello websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website maintenance firm with a team of website experts that never outsources Pocatello website support to anyone.
This makes our web maintenance firm the perfect choice to provide all your Pocatello website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Pocatello web support services because of the emphasis we put on availability and communication. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We see website maintenance as a reactive support service where we provide your Pocatello business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Pocatello web maintenance agencies, including:
Those services are just a taste of what Pocatello website maintenance might look like. In fact, Pocatello web support is really anything a web developer or digital marketer does to your website to change it in some manner.
We consider website support a reactive service because most Pocatello website owners don't want a developer messing with their website without their permission. You can count on our company to keep your Pocatello website running smoothly. However, we can offer some proactive Pocatello website maintenance services.
For website owners in Pocatello interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! There are several web support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
If you live in Pocatello, you probably love the Idaho State Bengals basketball team. Go Idaho State Bengals! In addition to supporting Pocatello-area websites, our website support firm also offers Boise, Coeur d'Alene, Idaho Falls, Meridian, Nampa, and Rexburg small businesses and large corporations help with their websites.
There will come a time when every Pocatello website needs some sort of maintenance. The reason is simply that the internet is always changing. Not to worry though, our Pocatello website maintenance cost isn't expensive so it should be affordable for you to maintain your website! Website maintenance in Pocatello might be needed for these reasons:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Pocatello business when planning budgets and schedules for website maintenance and support.
It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Pocatello business after the work is done.
Most website maintenance services start with an email from you, the owner of the Pocatello website. That email is routed into our ticket system and automatically assigned to the project manager on your account. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
The process for Pocatello web support services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Pocatello web maintenance requests. Here are several examples of Pocatello web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Your Pocatello website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine website maintenance to keep content fresh for both search engines and visitors.
If your Pocatello website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Pocatello website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Pocatello website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Pocatello and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Pocatello, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Would you like to manage custom scripts more easily with Google Tag Manager? No problem at all! We'll happily install Google Tag Manager on your Pocatello website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Pocatello website, it is important to setup conversion tracking. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Is your Pocatello website slow because of large images? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Pocatello business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
If spambots are attacking your Pocatello website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Looking to install a caching plugin on your Pocatello website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Pocatello website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making Pocatello web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You will want to create 301 redirects for your Pocatello website to prevent broken pages from hurting your SEO. Having broken pages will cost your Pocatello business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Pocatello website? If your Pocatello site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Pocatello businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web support agency for Pocatello websites tends to service only the following platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Pocatello businesses. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
Ask the Pocatello website maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their premium Idaho website support services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Pocatello website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Pocatello often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your Pocatello business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Pocatello web support tasks to review:
Check out this list of semi-annual Pocatello website support tasks to review:
Here are a list of monthly Pocatello web maintenance tasks to review:
The starting price for our Pocatello website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Pocatello websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Pocatello, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Pocatello web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Pocatello website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Pocatello to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Pocatello who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Pocatello website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Pocatello website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Pocatello with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Pocatello site owners interested in proactive website and extension updates.
Example #1: You are an existing Pocatello client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.