Rexburg, ID Website Maintenance Services

What is Involved in Maintaining Rexburg, ID Websites

Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. These are some examples of website issues that Rexburg web maintenance firms might fix:

• Upgrading your website platform to the latest version.
• Keeping apps and plugins updated for better security and functionality.
• Adding new web pages as you release new products or services.
• Writing new blog content to help you stay fresh.
• Rearranging your Rexburg website's navigation menu.
• Making your page faster to pass Google Core Web Vitals.
• Take backups of your website's files and databases.
• Making your website look and feel better.
• Troubleshooting Google Search Console coverage issues.
• Adding structured data, open graph tags, etc.
• Providing solutions to other website problems.

The previously mentioned services are just a glimpse of what we view as possible Rexburg web support services. In fact, Rexburg website support is basically anything a web developer or digital marketer does to your website.

Reactive Rexburg Website Support

The reason we consider web maintenance to be a reactive service is that most Rexburg website owners wouldn't want a web developer going into their website and changing things around without their knowledge. Our agency will be your web support team on standby for any questions you have. However, we can offer some proactive Rexburg website maintenance services.

View Rexburg Website Maintenance Pricing

Proactive Rexburg Website Support

Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Rexburg Website Management Pricing

In addition to supporting Rexburg-area websites, our web support agency also offers Boise, Coeur d'Alene, Idaho Falls, Meridian, Nampa, Pocatello, small businesses and large corporations help with their websites.

Who Needs Web Maintenance in Rexburg, ID

Every Rexburg website will need some website maintenance at some point. It's just that the internet changes all the time. Not to worry though, our Rexburg web support cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Rexburg might need maintenance:

• When a hosting company upgrades their servers, they may remove older versions of PHP that your Rexburg website was originally developed to support. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. You can't expect custom web functionality from the past to work forever.
• Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". Because of that, Magento 1.x ecommerce businesses in Rexburg were suddenly looking for an ecommerce developer to help migrate their website to a supported platform.
• Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. In most cases, this happens because the website owner didn't pay attention to the first two website support examples.
• You need to refresh your Rexburg website content when it's outdated or doesn't explain your organization, products, or services well enough for future visitors. This type of web maintenance is critical to ensuring your Rexburg website is benefiting you.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Rexburg business when planning budgets and schedules for website maintenance and support.

How We Perform Rexburg, ID Web Maintenance

Our professional website maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Rexburg business after the work is done.

Most Rexburg web support services start with an email from the website owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.

For requests that originate from phone or live chat, a similar process to handling your Rexburg website support services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

Example Web Maintenance Service List for Rexburg, ID Businesses

We're often asked for examples of Rexburg website maintenance requests after a website launches. We've performed these Rexburg web support services in the past, and would be happy to do it for you too!

Simple Rexburg Website Changes

Changes to your Rexburg website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine website support tasks to keep content fresh for both search engines and visitors.

Rexburg Page Speed Improvements

We can analyze your Rexburg website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Updates

Keeping your Rexburg website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Plugin / Extension Upgrades

It's important to update your Rexburg website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.

Fixing Search Console Issues

Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. By making Google happy, you'll boost your search engine rankings throughout Rexburg and beyond!

Implement Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Rexburg or an ecommerce product.

Add Open Graph to Your Website

When people share links of your Rexburg business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.

Add Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We can add Google Tag Manager to your Rexburg website and even give you a crash course in using Google Tag Manager.

Implement Conversion Tracking

It's important to setup conversion tracking for your Rexburg website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Do you have a Rexburg website that's slow because of large images? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!

Integrate a Live Chat

Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Rexburg business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Log Files

Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Rexburg website, we can setup an invisible or checkbox reCaptcha.

Implement a Caching Plugin

Looking to install a caching plugin on your Rexburg website, but not sure how to configure it? We can recommend caching plugins, or we can install and configure them for you!

Send Website Emails Over SMTP

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict Malicious IP Addresses

Is your Rexburg website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Backup Your Website Files

Would you like a backup of your Rexburg website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Staging Website

When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Rexburg web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Rexburg website. We've seen businesses in and around Rexburg lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Rexburg website? If your Rexburg site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Rexburg, ID Websites

For Rexburg businesses, we have a team of web designers and web developers who have experience with multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. For that reason, our web maintenance agency for Rexburg websites tends to service only the following platforms:

• Rexburg WordPress Website Maintenance
• Rexburg WooCommerce Web Support
• Rexburg Shopify Website Support

As a web maintenance firm, we used to maintain and support Joomla and Magento websites for Rexburg-area businesses. The reason we moved away from those platforms was to let our web support experts focus more on training and support.

Questions to Ask Rexburg, ID Website Support Firms

If you're thinking about signing up for any Rexburg web maintenance package, make sure you ask the company how their services work. By doing this, you'll be able to better understand your future experience with their professional Idaho web support services before you submit payment or provide website access. Let's go over some simple questions to ask:

• Can you tell me how you handle website security? Do you run website security scans for clients?
• What is the turnaround time for Rexburg website support requests?
• Do you outsource your Rexburg web maintenance services?
• How much does Rexburg website maintenance cost?
• Are there any minimum deductions or minimum billable expenses for Rexburg website updates?
• At what times of the day are you working and able to take our maintenance requests?
• How will I know about new updates to my platform?

If you ask these questions to a Rexburg website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Rexburg, ID Website Support Plans and Tips

Larger companies in and around Rexburg often ask us for a web maintenance plan. Whether it's your website, hosting, or domain name, we'll make sure your Rexburg business has a web maintenance plan to ensure optimum performance.

Here is a list of annual Rexburg website maintenance tasks to review:

• Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
• Check if your website platform has a new major release that will require an extensive website migration.
• Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from Rexburg.
• Check out competitor sites (even those outside of Rexburg) to see if you're missing out on any competitive advantages they have over you.
• Ensure your website is secure by performing a full security review.
• Ensure that structured data, open graph, and social links are all working.
• Check if any 3rd party tracking, live chat, or heat map scripts are installed but no longer necessary.
• Take down any unnecessary development or staging sites.

Check out this list of semi-annual Rexburg web support tasks to review:

• Check that your domain name doesn't expire soon and that you have access to it. You'll appreciate this when it's time to renew your domain.
• Ensure you have access to your hosting account and that it isn't expiring soon.
• Make sure you have access to your DNS.
• Check if your SSL certificate will be expiring in the near future.
• Verify your website backup schedule is working properly, and you have remote backups outside of Rexburg.
• Make sure you're running an image optimization service.
• Make sure the website doesn't throw any console errors.

Read through this list of monthly Rexburg website support tasks to review:

• Ensure your website doesn't have any broken links, which affect user experience and SEO.
• Make sure your website isn't having performance issues after recent updates.
• See if there are any coverage issues in Google Search Console.
• Update some of your service pages or blog articles to keep your website fresh.
• Check if there are available platform or extension updates.

The Cost of Web Maintenance Service in Rexburg, ID

The starting price for our Rexburg website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Rexburg websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Rexburg, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Rexburg web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Rexburg website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Rexburg to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Rexburg who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Rexburg website.

Here are examples of what is considered billable time:

• Reading through lengthy emails to understand what is being requested.
• Preparing responses to lengthy or complex email messages.
• Helping you figure out your domain name or web hosting provider.
• Scheduling your website maintenance to be completed by the best team member.
• Talking with you on the phone about ideas or tasks you want to discuss.
• Reviewing completed work for quality control purposes.
• Providing you training on how to handle administrative tasks.
• Researching unique solutions to difficult questions you present our team.
• Providing more detailed time usage reports, beyond the automated monthly update email.
• Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
• Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

• Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
• Responding to simple email messages that don't require research or lengthy feedback.
• Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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