Our team doesn't just build Illinois websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web maintenance company works out of a single location and never outsources Illinois web support.
This makes our website support company the perfect choice to provide all your Illinois website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Illinois website maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Illinois web support companies, including:
The previously mentioned services are just a glimpse of what we view as possible Illinois web maintenance services. In fact, Illinois web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
We consider website maintenance a reactive service because most Illinois website owners don't want a developer messing with their website without their permission. When you choose to have our firm maintain your Illinois website, we'll be your web support team on standby for any request. There are some website support services we can provide your Illinois website in a proactive manner though.
We're happy to help website owners in Illinois who need proactive website upkeep! There are several web maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
If you need off-hours support, including holidays and weekends, check out our Illinois web support service level agreements. It's important to set this up before you need Illinois website maintenance services at night, on the weekend, or during a holiday.
Our website maintenance and support company is happy to provide Aurora, Bloomington, Chicago, Decatur, Elgin, Joliet, Naperville, Palatine, Peoria, Rockford, Schaumburg, Skokie, and Springfield with fast website support services.
Every Illinois website will need some website support at some point. The reason is simply that the internet is always changing. Not to worry though, our Illinois web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Illinois might require web maintenance services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. When planning budgets and schedules for website support and support, consider your Illinois business's potential future needs.
Our professional website maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Illinois business after the work is done.
Most web support services start with an email from you, the owner of the Illinois website. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
The process for Illinois website support services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We're often asked for examples of Illinois web maintenance requests after a website launches. Here are several examples of Illinois website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your Illinois website might include updating a paragraph on a page, swapping out an image, or adding a new page. This is just normal, routine web support to keep content fresh for both search engines and visitors.
If your Illinois website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. It'll help improve page load times, which will make users and search engines happy.
If your Illinois website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update your Illinois website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we can fix the coverage issues, and let you know how it went. This will help your search engine rankings, throughout Illinois and beyond, by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Illinois business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Illinois business.
Would you like to manage custom scripts more easily with Google Tag Manager? Not a problem! We can add Google Tag Manager to your Illinois website and even give you a crash course in using Google Tag Manager.
Tracking conversions is important if you want to understand the benefits of online advertising for your Illinois website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Do you have a Illinois website that's slow because of large images? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Illinois business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
If spambots are attacking your Illinois website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Illinois website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Illinois website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Illinois website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Illinois web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Illinois website. We've seen businesses in and around Illinois lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Illinois website? If your Illinois site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
For Illinois businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website support company for Illinois websites tends to service only the following platforms:
We've managed Joomla and Magento platforms for Illinois businesses in the past. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.
If you're thinking about signing up for any Illinois web maintenance package, make sure you ask the company how their services work. This will help you get a better idea of the relationship you will have with the Illinois website maintenance team before you give them money, provide them website access, and give them complete access to your website for one of their web support packages. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any Illinois website services company before subscribing to their web support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Larger companies in and around Illinois often ask us for a web maintenance plan. We are happy to help your Illinois business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Illinois web support tasks to review:
Here is a list of semi-annual Illinois website support tasks to consider:
Here are a list of monthly Illinois web maintenance tasks to review:
The starting price for our Illinois website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Illinois websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Illinois businesses with mission-critical applications, we offer emergency Illinois website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Illinois, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Illinois web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Illinois website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Illinois to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Illinois who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Illinois website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support firms serving major cities throughout Illinois, we'll be the website support team you want to contact. Our web maintenance experts frequently offer website maintenance and help in Aurora, Bloomington, Chicago, Decatur, Elgin, Joliet, Naperville, Palatine, Peoria, Rockford, Schaumburg, Skokie, or Springfield throughout Illinois. From simple website updates and platform upgrades, to website training and emergency support, our web support company will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Illinois, we still hope you'll consider our web maintenance services. We have a full staff of dedicated website experts ready to help Illinois-area businesses. Whether your business is located in Berwyn, Champaign, Des Plaines, Evanston, Mount Prospect, Oak Lawn, Oak Park, Wheaton, or a different city, our web maintenance company will be ready to help with all your Illinois web support services!
WebCitz offers discounted Illinois website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Illinois with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Illinois with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Illinois site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Illinois client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Illinois website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Illinois client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Illinois client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.