Columbus, IN Website Maintenance Services

Support for Columbus Websites

Our team doesn't just build Columbus websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)
Web Maintenance Services

Website Support Experts for Columbus, IN Businesses

Our website maintenance firm works out of a single location and never outsources Columbus website support.

This makes our web maintenance firm the perfect choice to provide all your Columbus website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your site.

You'll enjoy working with our team for your Columbus website support plans because of the emphasis we put on communication and availability. If you need something basic done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!

Our Columbus, IN Web Maintenance Packages

Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Columbus web support companies, including:

  • Upgrading your website platform to the latest version.
  • Installing app or plugin updates to improve security and functionality.
  • Adding new pages whenever you release something new.
  • Freshen up your blog with new content.
  • Rearranging the navigation menu of your Columbus website.
  • Improve your website speed to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Changing the look and feel of your site.
  • Fixing Google Search Console coverage glitches.
  • Improving technical SEO by adding structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

The previously mentioned services are just a glimpse of what we view as possible Columbus web support services. In fact, Columbus website support is really anything a web developer or digital marketer does to your website to change it in some manner.

In addition to supporting Columbus-area websites, our web support agency also offers Anderson, Bloomington, Evansville, Fort Wayne, Gary, Hammond, Indianapolis, Lafayette, Lawrence, and South Bend small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Micah SDana CDrew PAshton HJake FJustin F

Pricing for Columbus, IN Web Maintenance

Our website maintenance services start at $119.50 per hour, however, we provide discounts for pre-purchased blocks of time which can reduce the rate to as low as $99.95 per hour.

If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.

Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.

To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Contact Us

Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Purchase Now!

Our Columbus, IN Website Management Services

Are you getting annoyed by constant notifications regarding available updates? Worried about website downtime? Let our web development team take care of both worries through proactive site management!

Here is a list of what is included in our website management plans:

1.) Proactive Site Updates

You can rely on our team of website consultants to perform platform, template, and plugin/extension updates at a monthly or quarterly cadence for your WordPress or WooCommerce website!

  1. Backup: We start by taking backups of your website files and database.
  2. Run Updates: After that, we proceed with manually installing any available updates for your website.
  3. Test: Our next step involves testing your website for any potential concerns following the installation of upgrades.
  4. Finalize the Work: Successfully completing the updates will enhance the security of your website and protect it against malware. Should the updates not be successful, we'll collaborate with you to determine the next steps.

WordPress Update Management

2.) Remotely Stored Site Backups

We store remote backups of your website and database to minimize the risk of data loss.

Offsite Backups

3.) Uptime Monitoring

We monitor your website for service outages within our uptime monitoring system.

If your website goes down, an alert will be sent to our website developers to allow us to investigate the issue.

Uptime Monitoring

Pricing for Columbus, IN Website Management

You can select between monthly or quarterly options for our site management plans. This allows you to choose how often our team processes remote backups and installs available website updates.

Quarterly Management

$ 150/qtr

  • Quarterly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

Monthly Management

$ 125/mo

  • Monthly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

The Platforms We Maintain for Columbus, IN Websites

For Columbus small businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website maintenance agency for Columbus websites tends to service only the following platforms:

  • Columbus WordPress Website Support
  • Columbus WooCommerce Web Maintenance
  • Columbus Shopify Web Maintenance
  • In the past, we provided website maintenance and support for Joomla and Magento platforms of Columbus organizations. The reason we moved away from those platforms was to let our website support experts focus more on training and support.

Questions to Ask Columbus, IN Website Maintenance Agencies

If you're thinking about signing up for any Columbus website support package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their premium Indiana web maintenance plans before you submit payment and provide site access. Let's go over some simple questions to ask:

  • How do you handle website security? Do you run security scans of customer websites?
  • What's the turnaround time for Columbus web support?
  • Are you outsourcing your Columbus website support services?
  • What are your Columbus web maintenance costs?
  • Are there minimum deductions or minimum billable expenses for Columbus website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • When there are new upgrades on my platform, will you let me know?

If you ask any Columbus site services agency these questions before subscribing to their web maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.

 

5 Reasons Why Your Slow Website is Costing You Sales

Hear what our customers are saying

Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Close
Web Design Experts

FREE Website Maintenance Consultation

Schedule a no cost, no obligation phone call to discuss website maintenance with our team. It's quick and easy!

Schedule Now

Email Us

Let's Talk About Columbus, IN Web Maintenance!