Indianapolis, IN Website Maintenance Services

Support for Indianapolis Websites

Our team doesn't just build Indianapolis websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)
Web Maintenance Services

Web Support Specialists for Indianapolis, IN Small Businesses

Our website maintenance agency works out of a single location and never outsources Indianapolis website support.

We're the perfect choice for all your Indianapolis web maintenance needs, including platform upgrades, page speed improvements, security fixes, and issue resolutions.

Our team puts a lot of emphasis on communication and availability for Indianapolis website support clients. If you need something easy done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!

Our Indianapolis, IN Website Maintenance Services

Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. These are some examples of site glitches that Indianapolis web maintenance firms might fix:

  • Making sure your website's platform is up to date.
  • Installing app or plugin updates to improve security and functionality.
  • Adding new pages whenever you release something new.
  • Freshen up your blog with new content.
  • Rearranging your Indianapolis website's navigation menu.
  • Improve your page speed to pass Google Core Web Vitals.
  • Taking backups of your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Fixing website scan issues or Google Search Console coverage problems.
  • Adding structured data, open graph tags, etc.
  • Providing solutions to other site glitches.

Those services are just a taste of what Indianapolis web maintenance might look like. Basically, Indianapolis website maintenance is anything a digital marketer or website developer does to change your website.

If you live in Indianapolis, you probably love the Indianapolis Colts football team. Go Indianapolis Colts! In addition to supporting Indianapolis-area websites, our web maintenance company also offers Anderson, Bloomington, Columbus, Evansville, Fort Wayne, Gary, Hammond, Lafayette, Lawrence, and South Bend small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Justin FDrew PJake FMicah SAshton HDana C

Pricing for Indianapolis, IN Web Maintenance

Our website maintenance plans start at $119.50 per hour, however, we provide discounts for pre-purchased blocks of time which can reduce the rate to as low as $99.95 per hour.

There are no hidden fees, contracts, minimum deductions, or expirations when you purchase a website maintenance retainer.

Please note that it's uncommon for tasks to take less than 10 minutes, as reviewing emails or taking phone calls, completing the request, giving feedback, and logging the task generally takes around 10 minutes or more.

To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Contact Us

Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Purchase Now!

Our Indianapolis, IN Website Management Packages

Are you getting annoyed by constant notifications regarding available updates? Anxious about the risk of your website experiencing downtime? Our web development team can tackle both issues through active website management, allowing you to rest easy!

Here is a list of what is included in our site management plans:

1.) Proactive Site Upgrades

You can rely on our team of website professionals to perform platform, theme, and plugin/extension updates at a monthly or quarterly cadence for your WordPress or WooCommerce website!

  1. File & Database Backup: Our process begins by creating backups of both your website files and database.
  2. Run Updates: After that, we proceed with manually installing any available updates for your website.
  3. Test: After the updates have been installed, we test your website for concerns.
  4. Finalize: If the upgrades were successful, you'll be better protected against security threats and malware! If the updates aren't successful, we'll discuss next steps.

WordPress Update Management

2.) Remote Website Backups

To mitigate the risk of data loss, we keep remote backups of both your website and database stored safely.

Offsite Backups

3.) Site Uptime Monitoring

We use our uptime monitoring system to keep a close eye on your website for any signs of service outages.

In the event of a website outage, our web developers will receive an alert and take immediate action to identify and resolve the issue.

Uptime Monitoring

Pricing for Indianapolis, IN Website Management

You can select between monthly or quarterly options for our website management plans. You have the flexibility to decide how frequently our team should perform remote backups and install available updates for your website.

Quarterly Management

$ 150/qtr

  • Quarterly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

Monthly Management

$ 125/mo

  • Monthly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

The Platforms We Maintain for Indianapolis, IN Websites

For Indianapolis organizations, we have a team of web designers and web developers who have experience with multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Therefore, we tend to only maintain Indianapolis websites on these platforms:

Questions to Ask Indianapolis, IN Web Maintenance Companies

If you're thinking about signing up for any Indianapolis web support package, make sure you ask the company how their services work. By doing this, you'll be able to better understand your future experience with their expert Indiana web maintenance packages before you submit payment or provide website access. Here are some basic questions to ask:

  • How do you handle website security? Do you run security scans of customer websites?
  • What's the turnaround time for Indianapolis website maintenance?
  • Are you outsourcing your Indianapolis web support services?
  • How much does Indianapolis website support cost?
  • Are there minimum deductions or minimum billable expenses for Indianapolis website updates?
  • What are your normal hours of operation?
  • Will you keep me informed about new upgrades within my platform?

We find it beneficial to run these questions by any Indianapolis website services company before subscribing to their web maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

 

5 Reasons Why Your Slow Website is Costing You Sales

Hear what our customers are saying

Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
Southwest Radio Church

Southwest Radio Church

What can I say about this company? These people that work there? Unbelievable!! It doesn't matter when or why you call, they will help you. The other part of that statement is: I never have to call them! They made a web site for us that works 24/7. But if I do call they actually take care of it right then. ... great bunch of guys...Southwest Radio Church really appreciates you!!
Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
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