Our team doesn't just build Iowa websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our website maintenance agency works out of a single location and never outsources Iowa website support.
This makes our web maintenance agency the perfect choice to provide all your Iowa website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Iowa website maintenance services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Iowa web support agencies, including:
The previously mentioned services are just a glimpse of what we view as possible Iowa web maintenance services. In fact, Iowa website maintenance is basically anything a web developer or digital marketer does to your website.
We consider web support a reactive service because most Iowa website owners don't want a developer messing with their website without their permission. When you choose to have our company maintain your Iowa website, we'll be your web support team on standby for any request. However, we can offer some proactive Iowa web maintenance services.
For website owners in Iowa interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! There are several web maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our Iowa web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires Iowa website maintenance services and support at night, on a weekend, or during a holiday break.
Every Iowa website will need some website support at some point. The reason is simply that the internet is always changing. However, we don't charge a lot for Iowa web maintenance, so you'll be able to afford it! Website maintenance in Iowa might be needed for these reasons:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for website support and support, consider your Iowa business's potential future needs.
Our professional web maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Iowa business after the work is done.
Most website maintenance services start with an email from you, the owner of the Iowa website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
Phone or live chat requests follow a similar process to Iowa web support. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We're often asked for examples of Iowa web maintenance requests after a website launches. Here are several examples of Iowa website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Your Iowa website might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine web support.
Let us check your Iowa website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.
If your Iowa website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update plugins and extensions on your Iowa website if they were developed and maintained by a third-party. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we can fix the coverage issues, and let you know how it went. This will help your search engine rankings, throughout Iowa and beyond, by making Google happy!
Do you ever see product prices or reviews in Google organic search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Iowa, and ecommerce product or some other common data type.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Iowa business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We can add Google Tag Manager to your Iowa website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Iowa website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Iowa website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Iowa business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Iowa website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Iowa website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Iowa website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Iowa website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Iowa web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Iowa website. We've seen businesses in and around Iowa lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Iowa website? If your Iowa site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
For Iowa businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Iowa websites:
We've managed Joomla and Magento platforms for Iowa businesses in the past. However, we chose to move away from those platforms to allow our website support experts to focus more heavily on training and support within the other systems.
If you're thinking about signing up for any Iowa web support package, make sure you ask the company how their services work. This will help you get a better idea of the relationship you will have with the Iowa website support team before you give them money, provide them website access, and give them complete access to your website for one of their web maintenance packages. You can ask these simple questions:
If you ask these questions to a Iowa website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Iowa often ask us for a web maintenance plan. We are happy to help your Iowa business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Iowa web support tasks to consider:
Check out this list of semi-annual Iowa website support tasks to review:
Check out this list of monthly Iowa web maintenance tasks to consider:
The starting price for our Iowa website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Iowa websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Iowa businesses with mission-critical applications, we offer emergency Iowa website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Iowa, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Iowa web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Iowa website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Iowa to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Iowa who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Iowa website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support firms serving major cities throughout Iowa, we'll be the website support team you want to contact. Our web maintenance experts frequently offer website maintenance and help in Burlington, Ceder Rapids, Council Bluffs, Davenport, Des Moines, Iowa City, or Waterloo throughout Iowa. From simple website updates and platform upgrades, to website training and emergency support, our web support company will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Iowa, we still hope you'll consider our web maintenance services. We have a full staff of dedicated website experts ready to help Iowa-area businesses. Whether your business is located in Altoona, Atlantic, Bettendorf, Boone, Carroll, Charles City, Clear Lake, Clive, Coralville, Creston, Decorah, Denison, Estherville, Fairfield, Fort Dodge, Fort Madison, Grinnell, Hiawatha, Independence, Indianola, Johnston, Keokuk, Knoxville, Le Mars, Maquoketa, Mason City, Mount Pleasant, Muscatine, Nevada, Newton, Norwalk, Oelwein, Oskaloosa, Pella, Perry, Red Oak, Sioux Center, Spencer, Storm Lake, Washington, Waverly, Webster City, or a different city, our web maintenance company will be ready to help with all your Iowa web support services!
WebCitz offers discounted Iowa website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Iowa with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Iowa with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Iowa site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Iowa client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Iowa website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Iowa client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Iowa client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.