Kansas Website Maintenance Services

Support for Kansas Websites

Our team doesn't just build Kansas websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
18+
Onsite Experts (No Outsourcing)

Website Maintenance Consultants for Kansas Businesses

We are a website support firm with a team of website experts that works from a single location and never outsources Kansas web maintenance services.

Because of this, our website maintenance firm is the best choice for all your Kansas website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.

We're the perfect choice for all of your Kansas website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

We emphasize availability and communication for our Kansas web maintenance services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!

What is Involved in Maintaining Kansas Websites

We view website maintenance to be a reactive support service that provides your Kansas business with the appropriate web developer resources to solve nearly any website problem. Here are a few examples of website problems that might need Kansas web support:

  • Updating your website platform.
  • Updating apps and plugins to make them safer and more functional.
  • Adding new pages whenever you release something new.
  • Staying fresh with new blog content.
  • Rearranging the navigation menu of your Kansas website.
  • Improve your page speed to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Making your website look and feel better.
  • Fixing Google Search Console coverage issues.
  • Adding structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

These are just a few of the Kansas website support services we offer. In fact, Kansas web maintenance is basically anything a web developer or digital marketer does to your website.

Reactive Kansas Website Support

We consider web maintenance a reactive service because most Kansas website owners don't want a developer messing with their website without their permission. Our company will be your web support team on standby for any questions you have. There are some web support services we can provide your Kansas website in a proactive manner though.

View Kansas Website Maintenance Pricing

Proactive Kansas Website Support

We're happy to help website owners in Kansas who need proactive website upkeep! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.

View Kansas Website Management Pricing

Emergency Kansas Website Support

If you need off-hours support, including holidays and weekends, check out our Kansas web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires Kansas website support services and support at night, on a weekend, or during a holiday break.

View Emergency Kansas Website Support Pricing

Our website maintenance and support company is happy to provide Garden City, Kansas City, Lawrence, Manhattan, Olathe, Overland Park, Topeka, and Wichita with fast website support services.

A Few of Our Web Maintenance & Support Specialists

Taylor DDrew PDana CMatt HJustin FDavid W

Who Needs Web Maintenance in Kansas

At some point in time, every Kansas website will require some form of website maintenance. It's because the internet is always changing. However, we don't charge a lot for Kansas web support, so you'll be able to afford it! Website maintenance in Kansas might be needed for these reasons:

  • Hosting companies sometimes upgrade their servers, removing PHP versions that were used by your Kansas website. This means you have to refactor your app or upgrade to a newer framework that supports the new PHP version. You can't expect custom web functionality programmed in the past to work forever without any improvements.
  • In order to focus on maintaining the newer version of an ecommerce platform or content management system, they eventually have to deprecate the previous releases. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". Because of that, Magento 1.x ecommerce businesses in Kansas were suddenly looking for an ecommerce developer to help migrate their website to a supported platform.
  • An owner of a Kansas website who has been infected by malware or some other kind of malicious activity needs to check the site for exploits and clean it up. In most cases, this happens because the website owner didn't pay attention to the first two website support examples.
  • When the content on your Kansas website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. Maintaining your Kansas website is key to making sure it's working for you.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for web maintenance and support, consider your Kansas business's potential future needs.

How We Perform Kansas Web Maintenance

We have an experienced website maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Kansas business after the tasks have been completed.

A Kansas web support service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.

Phone or live chat requests follow a similar process to Kansas website support. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.

Example Web Maintenance Service List for Kansas Businesses

We are often asked for detailed examples of Kansas website maintenance requests that might come up after the launch of a website. The following are some examples of Kansas web support services we've provided in the past.

Simple Kansas Website Updates

Your Kansas website might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine website support.

Kansas Site Performance Improvements

If your Kansas website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. It'll help improve page load times, which will make users and search engines happy.

Platform Upgrades / Security Updates

Keeping your Kansas website's content management system updated is important if it's running on WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!

Plugin / Extension Upgrades

If your Kansas website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Fixing Search Console Issues

Has Google Search Console told you there's a coverage problem? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Kansas and beyond!

Setup Structured Data

Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Kansas business, or an ecommerce product.

Implement Open Graph on Your Website

When people share links of your Kansas business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.

Implement Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? That won't be a problem! We'll happily install Google Tag Manager on your Kansas website and teach you how to use it.

Add Conversion Tracking

It's important to setup conversion tracking for your Kansas website if you want to understand the benefits of online advertising. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.

Optimize Images

Are large images slowing down your Kansas website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!

Setup Live Chat

Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Kansas business!

Review Error Log Files

Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Integrate reCaptcha on Contact Forms

If spambots are attacking your Kansas website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.

Setup a Caching Plugin

Are you interested in installing a caching plugin in your Kansas website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!

Setup SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict IP Addresses

Is your Kansas website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Create Website Backups

Do you want to create a backup of your Kansas website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Kansas web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Kansas website. We've seen businesses in and around Kansas lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Kansas website? If your Kansas site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!

The Platforms We Maintain for Kansas Websites

We have a diverse team of web designers and web developers, for Kansas businesses, who have been immersed in multiple website platforms over the years. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for Kansas websites:

As a web maintenance firm, we used to maintain and support Joomla and Magento websites for Kansas-area businesses. The reason we moved away from those platforms was to let our web support experts focus more on training and support.

Questions to Ask Kansas Website Support Firms

Before signing up for any Kansas web maintenance package, it is important to ask the Kansas website maintenance company some questions about how their services work. It'll give you a better idea of the relationship you'll have with the Kansas web support team before you pay them, give them website access, and give them full access to your hosting. You can ask these simple questions:

  • What kind of security do you have on your site? Do you scan client websites for security?
  • What's the turnaround time for Kansas website support?
  • Is your Kansas web maintenance outsourced?
  • What are your Kansas website maintenance costs?
  • Are there minimum deductions or minimum billable expenses for Kansas website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • How will I know about new updates to my platform?

If you ask any Kansas website services agency these questions before subscribing to their website support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.

Kansas Web Maintenance Plans and Tips

We are often asked for a web maintenance plan by larger companies in and around Kansas looking to establish routines and procedures within their IT department. We can help your Kansas business set up a website maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.

Read through this list of annual Kansas web support tasks to consider:

  • Check if your web hosting provider has newer servers that your account can be migrated to.
  • Ask your web developer if your website has a major platform release coming up that will require a lot of work to install.
  • Try restoring a website backup to make sure the data is good enough for a full recovery. Also, make sure your backups are stored somewhere else besides Kansas.
  • Look at competitor websites (even those outside of Kansas) to see if you are missing out on new functionality for your own customers.
  • Take a look at your website's security to make sure nothing's been compromised.
  • Ensure that structured data, open graph, and social links are all working.
  • Check if any 3rd party tracking, live chat, or heat map scripts are installed but no longer necessary.
  • Delete any development or staging websites you don't need.

Check out this list of semi-annual Kansas website support tasks to review:

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Check that your hosting account isn't about to expire and you can access it.
  • Make sure you have access to your DNS.
  • Make sure your SSL certificate isn't expiring soon.
  • Make sure your website backup schedule is working and you have remote backups.
  • Make sure you're running an image optimization service.
  • Check if the website is throwing any console errors.

Check out this list of monthly Kansas web maintenance tasks to consider:

  • Look for broken links on your website, which hurts SEO and user experience.
  • Check your website for performance issues after recent updates or changes.
  • See if there are any coverage issues in Google Search Console.
  • Keep your website fresh by updating your content within one of your service pages or blog articles.
  • Check if there are available platform or extension updates.

The Cost of Website Maintenance Service in Kansas

The starting price for our Kansas website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Kansas websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Kansas businesses with mission-critical applications, we offer emergency Kansas website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Kansas, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Kansas web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Kansas website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Kansas to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Kansas who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Kansas website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

Web Support Services throughout Kansas

If you've been searching for experienced website maintenance and support companies serving major cities throughout Kansas, we'll be the web maintenance team you want to contact. Our web maintenance experts frequently offer website maintenance and help in Garden City, Kansas City, Lawrence, Manhattan, Olathe, Overland Park, Topeka, or Wichita throughout Kansas. From simple website updates and platform upgrades, to website training and emergency support, our web support agency will have you covered!

When looking for website experts to handle website maintenance and support in smaller cities throughout Kansas, we still hope you'll consider our web maintenance services. We have a full staff of dedicated website experts ready to help Kansas-area businesses. Whether your business is located in Abilene, Andover, Arkansas City, Atchison, Augusta, Bonner Springs, Chanute, Coffeyville, El Dorado, Fort Riley North, Fort Scott, Great Bend, Hays, Haysville, Independence, Iola, Lansing, Liberal, McPherson, Merriam, Mission, Newton, Ottawa, Parsons, Pittsburg, Pratt, Roeland Park, Wellington, Winfield, or a different city, our website maintenance agency will be ready to help with all your Kansas website support services!

Kansas Website Maintenance Pricing

WebCitz offers discounted Kansas website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr*

  • Existing Clients Only
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services
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Pre-Purchased Block of Time

As Low As $99.95/hr*

  • Dedicated Account Manager
  • Priority Scheduling
  • No Contracts or Auto-Renewals
  • Time Never Expires
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services

Example #1: You are an existing client in Kansas with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Example #2: You are an existing client in Kansas with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.

Kansas Website Management Pricing

For Kansas site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.

Quarterly

$ 50/mo

  • Quarterly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly Plus

$ 250/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Monthly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

Bi-Weekly Plus

$ 375/mo

  • Bi-Weekly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Bi-Weekly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.

Example #1: You are an existing Kansas client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Emergency Kansas Website Maintenance & Support Pricing

For existing Kansas website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.

Level 1 SLA for After-Hours Emergency Support

$ 495/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Excluding Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $495/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Level 2 SLA for After-Hours Emergency Support

$ 995/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Including Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $995/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Example #1: You are an existing Kansas client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.

Example #2: You are an existing Kansas client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.

Hear what our customers are saying

Southwest Radio Church

Southwest Radio Church

What can I say about this company? These people that work there? Unbelievable!! It doesn't matter when or why you call, they will help you. The other part of that statement is: I never have to call them! They made a web site for us that works 24/7. But if I do call they actually take care of it right then. ... great bunch of guys...Southwest Radio Church really appreciates you!!
George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
Dawn White

Dawn White

These guys are always there when you need them! Whether the issue is big or small, there is little they cannot handle. I cannot express enough how greatly we appreciate their continued superior service and willingness to assist whenever we need them. Thanks Dave, Corey and the entire WebCitz team!!
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