Our team doesn't just build Kansas websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website support firm with a team of website experts that works from a single location and never outsources Kansas web maintenance services.
Because of this, our website maintenance firm is the best choice for all your Kansas website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Kansas website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Kansas web maintenance services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We view website maintenance to be a reactive support service that provides your Kansas business with the appropriate web developer resources to solve nearly any website problem. Here are a few examples of website problems that might need Kansas web support:
These are just a few of the Kansas website support services we offer. In fact, Kansas web maintenance is basically anything a web developer or digital marketer does to your website.
We consider web maintenance a reactive service because most Kansas website owners don't want a developer messing with their website without their permission. Our company will be your web support team on standby for any questions you have. There are some web support services we can provide your Kansas website in a proactive manner though.
We're happy to help website owners in Kansas who need proactive website upkeep! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you need off-hours support, including holidays and weekends, check out our Kansas web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires Kansas website support services and support at night, on a weekend, or during a holiday break.
At some point in time, every Kansas website will require some form of website maintenance. It's because the internet is always changing. However, we don't charge a lot for Kansas web support, so you'll be able to afford it! Website maintenance in Kansas might be needed for these reasons:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for web maintenance and support, consider your Kansas business's potential future needs.
We have an experienced website maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Kansas business after the tasks have been completed.
A Kansas web support service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
Phone or live chat requests follow a similar process to Kansas website support. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We are often asked for detailed examples of Kansas website maintenance requests that might come up after the launch of a website. The following are some examples of Kansas web support services we've provided in the past.
Your Kansas website might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine website support.
If your Kansas website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. It'll help improve page load times, which will make users and search engines happy.
Keeping your Kansas website's content management system updated is important if it's running on WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
If your Kansas website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Kansas and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Kansas business, or an ecommerce product.
When people share links of your Kansas business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? That won't be a problem! We'll happily install Google Tag Manager on your Kansas website and teach you how to use it.
It's important to setup conversion tracking for your Kansas website if you want to understand the benefits of online advertising. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Are large images slowing down your Kansas website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Kansas business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Kansas website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Kansas website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Kansas website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Kansas website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Kansas web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Kansas website. We've seen businesses in and around Kansas lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Kansas website? If your Kansas site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
We have a diverse team of web designers and web developers, for Kansas businesses, who have been immersed in multiple website platforms over the years. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for Kansas websites:
As a web maintenance firm, we used to maintain and support Joomla and Magento websites for Kansas-area businesses. The reason we moved away from those platforms was to let our web support experts focus more on training and support.
Before signing up for any Kansas web maintenance package, it is important to ask the Kansas website maintenance company some questions about how their services work. It'll give you a better idea of the relationship you'll have with the Kansas web support team before you pay them, give them website access, and give them full access to your hosting. You can ask these simple questions:
If you ask any Kansas website services agency these questions before subscribing to their website support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
We are often asked for a web maintenance plan by larger companies in and around Kansas looking to establish routines and procedures within their IT department. We can help your Kansas business set up a website maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Read through this list of annual Kansas web support tasks to consider:
Check out this list of semi-annual Kansas website support tasks to review:
Check out this list of monthly Kansas web maintenance tasks to consider:
The starting price for our Kansas website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Kansas websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Kansas businesses with mission-critical applications, we offer emergency Kansas website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Kansas, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Kansas web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Kansas website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Kansas to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Kansas who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Kansas website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support companies serving major cities throughout Kansas, we'll be the web maintenance team you want to contact. Our web maintenance experts frequently offer website maintenance and help in Garden City, Kansas City, Lawrence, Manhattan, Olathe, Overland Park, Topeka, or Wichita throughout Kansas. From simple website updates and platform upgrades, to website training and emergency support, our web support agency will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Kansas, we still hope you'll consider our web maintenance services. We have a full staff of dedicated website experts ready to help Kansas-area businesses. Whether your business is located in Abilene, Andover, Arkansas City, Atchison, Augusta, Bonner Springs, Chanute, Coffeyville, El Dorado, Fort Riley North, Fort Scott, Great Bend, Hays, Haysville, Independence, Iola, Lansing, Liberal, McPherson, Merriam, Mission, Newton, Ottawa, Parsons, Pittsburg, Pratt, Roeland Park, Wellington, Winfield, or a different city, our website maintenance agency will be ready to help with all your Kansas website support services!
WebCitz offers discounted Kansas website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Kansas with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Kansas with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Kansas site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Kansas client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Kansas website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Kansas client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Kansas client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.