Our team doesn't just build Kansas City websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website support company with a team of website experts that works from a single location and never outsources Kansas City website maintenance services.
Because of this, our web support company is the best choice for all your Kansas City website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Kansas City web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Kansas City web maintenance services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We view website maintenance to be a reactive support service that provides your Kansas City business with the appropriate web developer resources to solve nearly any website problem. Here are a few examples of website problems that might need Kansas City web support:
The previously mentioned services are just a glimpse of what we view as possible Kansas City website support services. In fact, Kansas City web maintenance is basically anything a web developer or digital marketer does to your website.
We consider website maintenance a reactive service because most Kansas City website owners don't want a developer messing with their website without their permission. You can count on our agency to keep your Kansas City website running smoothly. However, we can provide some proactive website support services for your Kansas City website.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Kansas City-area websites, our web maintenance agency also offers Lawrence, Manhattan, Olathe, Overland Park, Topeka, and Wichita small businesses and large corporations help with their websites.
At some point in time, every Kansas City website will require some form of web support. It's because the internet is always changing. However, we don't charge a lot for Kansas City website support, so you'll be able to afford it! Website maintenance in Kansas City might be needed for these reasons:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Kansas City business when planning budgets and schedules for website maintenance and support.
We have an experienced website support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Kansas City business after the tasks have been completed.
A Kansas City web maintenance service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
Phone or live chat requests follow a similar process to Kansas City web maintenance. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We are often asked for detailed examples of Kansas City web support requests that might come up after the launch of a website. The following are some examples of Kansas City website support services we've provided in the past.
Your Kansas City website might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
Let us check your Kansas City website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Kansas City website updated if it runs on a CMS like WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update your Kansas City website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Kansas City and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Kansas City or an ecommerce product.
When people share links of your Kansas City business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We'll happily install Google Tag Manager on your Kansas City website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Kansas City website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a Kansas City website that's slow because of large images? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Kansas City business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Kansas City website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Kansas City website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Is your Kansas City website getting fake orders, contact submissions, or live chats? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Would you like a backup of your Kansas City website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making Kansas City web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? Make sure your Kansas City website has 301 redirects to prevent or at least minimize 404 errors. Having broken pages will cost your Kansas City business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Need help learning how to make simple changes to your Kansas City website? We'll be happy to help if your Kansas City site was built on a platform we work with, such as WordPress or Shopify.
We have a diverse team of web designers and web developers, for Kansas City businesses, who have been immersed in multiple website platforms over the years. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for Kansas City websites:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Kansas City businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Before signing up for any Kansas City web support package, it is important to ask the Kansas City website support company some questions about how their services work. It'll give you a better idea of the experience you'll have with their professional Kansas website maintenance services prior to making payment and providing website access. You can ask these simple questions:
If you ask any Kansas City website services firm these questions before subscribing to their web maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
We are often asked for a web support plan by larger companies in and around Kansas City looking to establish routines and procedures within their IT department. We can help your Kansas City business set up a website support plan so all aspects of your website, hosting, and domain name are monitored regularly.
Read through this list of annual Kansas City web maintenance tasks to consider:
Read through this list of semi-annual Kansas City website maintenance tasks to review:
Check out this list of monthly Kansas City web support tasks to consider:
The starting price for our Kansas City website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Kansas City websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Kansas City, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Kansas City web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Kansas City website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Kansas City to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Kansas City who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Kansas City website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Kansas City website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Kansas City with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Kansas City site owners interested in proactive website and extension updates.
Example #1: You are an existing Kansas City client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.