Our team doesn't just build Overland Park websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our website maintenance agency works out of a single location and never outsources Overland Park website support.
Because of this, our web maintenance agency is the best choice for all your Overland Park website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Overland Park website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Overland Park web support services. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. Here are a few examples of website problems that might need Overland Park website support:
Those services are just a taste of what Overland Park web maintenance might look like. In fact, Overland Park website maintenance is basically anything a web developer or digital marketer does to your website.
Most Overland Park website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. Our company will be your web support team on standby for any questions you have. However, we can provide some proactive web maintenance services for your Overland Park website.
For website owners in Overland Park interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! There are several web maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
In addition to supporting Overland Park-area websites, our website maintenance firm also offers Kansas City, Lawrence, Manhattan, Olathe, Topeka, and Wichita small businesses and large corporations help with their websites.
Every Overland Park website will need some web maintenance at some point. It's because the internet is always changing. However, we don't charge a lot for Overland Park website maintenance, so you'll be able to afford it! Here are some common reasons why a website in Overland Park might require web support services:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Overland Park business when planning budgets and schedules for website maintenance and support.
Our professional web maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Overland Park business after the work is done.
A Overland Park website maintenance service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your Overland Park web support services unfolds. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We're often asked for examples of Overland Park web maintenance requests after a website launches. The following are some examples of Overland Park website maintenance services we've provided in the past.
A simple change to your Overland Park website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine web support tasks to keep content fresh for both search engines and visitors.
Let us check your Overland Park website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Overland Park website updated if it runs on a CMS like WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update your Overland Park website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Overland Park and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Overland Park, and ecommerce product or some other common data type.
When people share links of your Overland Park business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Would you like to manage custom scripts more easily with Google Tag Manager? No problem at all! We'll happily install Google Tag Manager on your Overland Park website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Overland Park website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your Overland Park website slow because of large images? No problem at all! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Overland Park business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Overland Park website.
Looking to install a caching plugin on your Overland Park website, but not sure how to configure it? We can recommend caching plugins, or we can install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Is it time to make a backup of your Overland Park website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Are you a fan of making Overland Park web design changes based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.
Have you launched a new website or removed pages? Make sure your Overland Park website has 301 redirects to prevent or at least minimize 404 errors. We've seen businesses in and around Overland Park lose huge amounts of organic traffic due to widespread broken pages. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Want to learn how to make simple edits to your Overland Park website? If your Overland Park site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
For Overland Park businesses, we have a team of web designers and web developers who have experience with multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for Overland Park websites:
As a website maintenance firm, we used to maintain and support Joomla and Magento websites for Overland Park-area businesses. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any Overland Park web support package, make sure you ask the company how their services work. It'll give you a better idea of the experience you'll have with their professional Kansas web maintenance services prior to making payment and providing website access. You can ask these simple questions:
If you ask any Overland Park website services firm these questions before subscribing to their website support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Larger companies in and around Overland Park often ask us for a website maintenance plan. We can help your Overland Park business set up a web support plan so all aspects of your website, hosting, and domain name are monitored regularly.
Read through this list of annual Overland Park website support tasks to consider:
Here is a list of semi-annual Overland Park web maintenance tasks to consider:
Read through this list of monthly Overland Park web maintenance tasks to review:
The starting price for our Overland Park website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Overland Park websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Overland Park, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Overland Park web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Overland Park website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Overland Park to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Overland Park who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Overland Park website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Overland Park website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Overland Park with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Overland Park site owners interested in proactive website and extension updates.
Example #1: You are an existing Overland Park client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.