Our team doesn't just build Alexandria websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web support agency with a team of website experts that never outsources Alexandria web maintenance to anyone.
This makes our website maintenance agency the perfect choice to provide all your Alexandria website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Alexandria website support services. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We see web maintenance as a reactive support service where we provide your Alexandria business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Alexandria web maintenance companies, including:
Those services are just a taste of what Alexandria web support might look like. In fact, Alexandria website support is basically anything a web developer or digital marketer does to your website.
Most Alexandria website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. When you choose to have our firm maintain your Alexandria website, we'll be your web support team on standby for any request. However, we can provide some proactive web support services for your Alexandria website.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! There are several website support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
In addition to supporting Alexandria-area websites, our web maintenance agency also offers Baton Rouge, Kenner, Lafayette, Metairie, Monroe, New Orleans, Shreveport, and Slidell small businesses and large corporations help with their websites.
There will come a time when every Alexandria website needs some sort of maintenance. The reason is simply that the internet is always changing. However, we don't charge a lot for Alexandria web support, so you'll be able to afford it! Here are some common reasons why a website in Alexandria might require website support services:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Alexandria business when planning budgets and schedules for website maintenance and support.
It's our job to understand your web support needs, schedule your work in a timely fashion, and follow up with your Alexandria business after the work is done.
Most website support services start with an email from you, the owner of the Alexandria website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
Phone or live chat requests follow a similar process to Alexandria web maintenance. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Alexandria website maintenance requests. Here are several examples of Alexandria web support services we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your Alexandria website might include updating a paragraph on a page, swapping out an image, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website support.
We can analyze your Alexandria website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. This will help improve page load times, which are beneficial to user experience and search engine optimization.
Keeping your Alexandria website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update plugins and extensions on your Alexandria website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Alexandria and beyond, by making Google happy!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Alexandria or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Alexandria business.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Alexandria website and even teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Alexandria website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Alexandria website? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Alexandria business!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Alexandria website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Alexandria website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Is your Alexandria website getting fake orders, contact submissions, or live chats? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Is it time to make a backup of your Alexandria website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Whenever you need help with creating and managing your development site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Alexandria web page? We can help you run A/B testing to help you decide which design or content layouts are best.
Do you have a new website or are you removing pages? You will want to create 301 redirects for your Alexandria website to prevent broken pages from hurting your SEO. Businesses in and around Alexandria have lost a lot of organic traffic because of broken pages. It is a very common mistake when launching new websites, removing content pages, or disabling product pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Need help learning how to make simple changes to your Alexandria website? We'll be happy to help if your Alexandria site was built on a platform we work with, such as WordPress or Shopify.
With years of experience developing websites for Alexandria businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Alexandria websites:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Alexandria businesses. The reason we moved away from those platforms was to let our website support experts focus more on training and support.
Ask the Alexandria website maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their premium Louisiana website support services before you submit payment and provide website access. You can ask these simple questions:
If you ask these questions to a Alexandria website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Alexandria often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your Alexandria business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Alexandria web support tasks to consider:
Read through this list of semi-annual Alexandria website support tasks to review:
Read through this list of monthly Alexandria web maintenance tasks to review:
The starting price for our Alexandria website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Alexandria websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Alexandria, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Alexandria web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Alexandria website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Alexandria to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Alexandria who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Alexandria website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Alexandria website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Alexandria with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Alexandria site owners interested in proactive website and extension updates.
Example #1: You are an existing Alexandria client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.