Alexandria, LA Website Maintenance Services

Support for Alexandria Websites

Our team doesn't just build Alexandria websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Maintenance Professionals for Alexandria, LA Businesses

We're a web support agency with a team of website experts that never outsources Alexandria web maintenance to anyone.

This makes our website maintenance agency the perfect choice to provide all your Alexandria website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

We emphasize availability and communication for our Alexandria website support services. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!

What is Involved in Maintaining Alexandria, LA Websites

We see web maintenance as a reactive support service where we provide your Alexandria business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Alexandria web maintenance companies, including:

  • Updating your website platform.
  • Installing app or plugin updates to improve security and functionality.
  • Adding new pages whenever you release something new.
  • Freshen up your blog with new content.
  • Rearranging your Alexandria website's navigation menu.
  • Improving page speed to help you pass Google Core Web Vitals.
  • Taking backups of your website's files and databases.
  • Making your website look and feel better.
  • Troubleshooting Google Search Console coverage issues.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

Those services are just a taste of what Alexandria web support might look like. In fact, Alexandria website support is basically anything a web developer or digital marketer does to your website.

Reactive Alexandria Website Support

Most Alexandria website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. When you choose to have our firm maintain your Alexandria website, we'll be your web support team on standby for any request. However, we can provide some proactive web support services for your Alexandria website.

View Alexandria Website Maintenance Pricing

Proactive Alexandria Website Support

Interested in a proactive website management service for some of your website upkeep? We're happy to help! There are several website support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.

View Alexandria Website Management Pricing

In addition to supporting Alexandria-area websites, our web maintenance agency also offers Baton Rouge, Kenner, Lafayette, Metairie, Monroe, New Orleans, Shreveport, and Slidell small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Justin FMicah SAshton HDana CJake FDavid W

Who Needs Website Maintenance in Alexandria, LA

There will come a time when every Alexandria website needs some sort of maintenance. The reason is simply that the internet is always changing. However, we don't charge a lot for Alexandria web support, so you'll be able to afford it! Here are some common reasons why a website in Alexandria might require website support services:

  • Hosting companies sometimes upgrade their servers, removing PHP versions that were used by your Alexandria website. That means you'll have to refactor your app or upgrade to a newer framework that supports the latest PHP release. You can't expect custom web functionality from the past to work forever.
  • When an ecommerce platform or a content management system releases new versions, they eventually must deprecate the old versions so their teams can focus on maintaining the newer technologies. This recently happened to Magento 1.x ecommerce store owners who were forced to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x had reached an “End of Life” status and would no longer be maintained or updated by Magento. Because of that, Magento 1.x ecommerce businesses in Alexandria were suddenly looking for an ecommerce developer to help migrate their website to a supported platform.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. This is time-consuming, and often happens when the website owner isn't paying attention to the first two web maintenance examples.
  • To ensure future visitors to your Alexandria website receive accurate information about your organization, products, or services, your Alexandria website content needs to be refreshed. Keeping your Alexandria website up to date is key to its success.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Alexandria business when planning budgets and schedules for website maintenance and support.

How We Perform Alexandria, LA Website Maintenance

It's our job to understand your web support needs, schedule your work in a timely fashion, and follow up with your Alexandria business after the work is done.

Most website support services start with an email from you, the owner of the Alexandria website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.

Phone or live chat requests follow a similar process to Alexandria web maintenance. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.

Example Web Maintenance Service List for Alexandria, LA Businesses

After the launch of a website, we're often asked for detailed examples of Alexandria website maintenance requests. Here are several examples of Alexandria web support services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Alexandria Website Updates

A simple change to your Alexandria website might include updating a paragraph on a page, swapping out an image, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website support.

Alexandria Website Speed Improvements

We can analyze your Alexandria website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. This will help improve page load times, which are beneficial to user experience and search engine optimization.

Platform Upgrades / Security Patches

Keeping your Alexandria website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Extension / Plugin Updates

It's important to update plugins and extensions on your Alexandria website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.

Fixing Search Console Issues

Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Alexandria and beyond, by making Google happy!

Add Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Alexandria or an ecommerce product.

Add Open Graph Tags on Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Alexandria business.

Implement Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Alexandria website and even teach you how to use it.

Setup Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Alexandria website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Image Compression (Optimization)

Are large images slowing down your Alexandria website? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Add Live Chat

Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Alexandria business!

Resolve Errors in Log Files

Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.

Setup reCaptcha on Forms

To reduce unwanted submissions on your Alexandria website, we can setup an invisible or checkbox reCaptcha.

Install a Caching Plugin

Are you interested in installing a caching plugin in your Alexandria website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!

Setup SMTP Email

We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.

Restrict Malicious IP Addresses

Is your Alexandria website getting fake orders, contact submissions, or live chats? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Create Website Backups

Is it time to make a backup of your Alexandria website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Testing Website

Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Whenever you need help with creating and managing your development site, just let us know!

Create A/B Testing Rules

Do you prefer to make design changes based on statistical data regarding how users interact with your Alexandria web page? We can help you run A/B testing to help you decide which design or content layouts are best.

Create 301 Redirects

Do you have a new website or are you removing pages? You will want to create 301 redirects for your Alexandria website to prevent broken pages from hurting your SEO. Businesses in and around Alexandria have lost a lot of organic traffic because of broken pages. It is a very common mistake when launching new websites, removing content pages, or disabling product pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Need help learning how to make simple changes to your Alexandria website? We'll be happy to help if your Alexandria site was built on a platform we work with, such as WordPress or Shopify.

The Platforms We Maintain for Alexandria, LA Websites

With years of experience developing websites for Alexandria businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Alexandria websites:

In the past, we provided website maintenance and support for Joomla and Magento platforms of Alexandria businesses. The reason we moved away from those platforms was to let our website support experts focus more on training and support.

Questions to Ask Alexandria, LA Web Maintenance Agencies

Ask the Alexandria website maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their premium Louisiana website support services before you submit payment and provide website access. You can ask these simple questions:

  • How do you handle website security? Do you run security scans of customer websites?
  • What's the turnaround time for Alexandria web maintenance?
  • Are you outsourcing your Alexandria website maintenance services?
  • How much does Alexandria web support cost?
  • Do you have minimum deductions or minimum billable expenses for Alexandria website updates?
  • What are your normal hours of operation?
  • How will I know about new updates to my platform?

If you ask these questions to a Alexandria website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Alexandria, LA Web Maintenance Plans and Tips

Companies in and around Alexandria often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your Alexandria business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Read through this list of annual Alexandria web support tasks to consider:

  • Ask your web hosting company if they have newer servers you can migrate to.
  • Ask your web developer if your website has a major platform release coming up that will require a lot of work to install.
  • Restore a website backup to make sure the data is enough for full recovery. Also, make sure your backups are stored remotely.
  • Check out competitor sites (even those outside of Alexandria) to see if you're missing out on any competitive advantages they have over you.
  • Perform a full security review of your website to ensure nothing has been compromised or left vulnerable.
  • Verify structured data, open graph, and social links are all working properly.
  • Check if any 3rd party tracking, live chat, or heat map scripts are installed but no longer necessary.
  • Take down any unnecessary development or staging sites.

Read through this list of semi-annual Alexandria website support tasks to review:

  • Make sure you have access to your domain name and it's not about to expire. When you have to renew your domain name, this will come in handy.
  • Check your hosting account credentials and make sure it's not about to expire.
  • Make sure you have access to your DNS.
  • Check if your SSL certificate will be expiring in the near future.
  • Make sure you have remote backups outside Alexandria and that your website backup schedule is working.
  • Check if you have an automated image optimization service running.
  • See if there are any console errors on the website.

Read through this list of monthly Alexandria web maintenance tasks to review:

  • Ensure your website doesn't have any broken links, which affect user experience and SEO.
  • Check for website performance issues from recent updates or changes on the website.
  • Check Google Search Console for any coverage issues.
  • Keep your website fresh by updating your content within one of your service pages or blog articles.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Website Maintenance Service in Alexandria, LA

The starting price for our Alexandria website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Alexandria websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Alexandria, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Alexandria web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Alexandria website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Alexandria to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Alexandria who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Alexandria website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Alexandria Website Maintenance Pricing

WebCitz offers discounted Alexandria website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Alexandria with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Alexandria Website Management Pricing

For Alexandria site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Alexandria client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
Southwest Radio Church

Southwest Radio Church

What can I say about this company? These people that work there? Unbelievable!! It doesn't matter when or why you call, they will help you. The other part of that statement is: I never have to call them! They made a web site for us that works 24/7. But if I do call they actually take care of it right then. ... great bunch of guys...Southwest Radio Church really appreciates you!!
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
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