Our team doesn't just build Lafayette websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our website maintenance firm works out of a single location and never outsources Lafayette website support.
Because of this, our web maintenance firm is the best choice for all your Lafayette website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Lafayette web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Lafayette website support services because of the emphasis we put on availability and communication. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. Here are a few examples of website problems that might need Lafayette web maintenance:
These are just a few of the Lafayette web maintenance services we offer. Basically, Lafayette website maintenance is anything a web developer or internet marketer does to change your website.
We consider web support a reactive service because most Lafayette website owners don't want a developer messing with their website without their permission. Our agency will be your web support team on standby for any questions you have. However, we can offer some proactive Lafayette web maintenance services.
We're happy to help website owners in Lafayette who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
If you live in Lafayette, you probably love the Louisiana Ragin' Cajuns football team. Go Louisiana Ragin' Cajuns! In addition to supporting Lafayette-area websites, our website maintenance agency also offers Alexandria, Baton Rouge, Kenner, Metairie, Monroe, New Orleans, Shreveport, and Slidell small businesses and large corporations help with their websites.
Every Lafayette website will need some web maintenance at some point. It's because the internet is always changing. Not to worry though, our Lafayette web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Website maintenance in Lafayette might be needed for these reasons:
There are many reasons why a website might need maintenance, other than just to update something. It is important to understand the future needs of your Lafayette business when planning budgets and schedules for website maintenance and support.
Our professional website support team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Lafayette business after the work is done.
A Lafayette web maintenance service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
Phone or live chat requests follow a similar process to Lafayette website maintenance. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We're often asked for examples of Lafayette website support requests after a website launches. The following are some examples of Lafayette web maintenance services we've provided in the past.
Your Lafayette website might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
Let us check your Lafayette website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
It's important to keep your Lafayette website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Lafayette website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Lafayette and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Lafayette business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Would you like to manage custom scripts more easily with Google Tag Manager? No problem at all! We can add Google Tag Manager to your Lafayette website and even teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Lafayette website, it is important to setup conversion tracking. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Is your Lafayette website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Lafayette business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? If you're getting recurring error messages, we can update programming code or fix platform issues.
If spambots are attacking your Lafayette website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Interested in installing a caching plugin for your Lafayette website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Lafayette website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making Lafayette web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Have you launched a new website or removed pages? You will want to create 301 redirects for your Lafayette website to prevent broken pages from hurting your SEO. Having broken pages will cost your Lafayette business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Lafayette website? If your Lafayette site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
For Lafayette businesses, we have a team of web designers and web developers who have experience with multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our website maintenance firm for Lafayette websites tends to service only the following platforms:
As a web support company, we used to maintain and support Joomla and Magento websites for Lafayette-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any Lafayette web support package, make sure you ask the company how their services work. It'll give you a better idea of the experience you'll have with their expert Louisiana web maintenance services prior to making payment and providing website access. Let's go over some simple questions to ask:
If you ask these questions to a Lafayette website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Lafayette often ask us for a web maintenance plan. We can help your Lafayette business set up a website maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Here is a list of annual Lafayette web support tasks to review:
Check out this list of semi-annual Lafayette website support tasks to review:
Read through this list of monthly Lafayette web maintenance tasks to review:
The starting price for our Lafayette website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Lafayette websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Lafayette, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Lafayette web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Lafayette website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Lafayette to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Lafayette who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Lafayette website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Lafayette website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Lafayette with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Lafayette site owners interested in proactive website and extension updates.
Example #1: You are an existing Lafayette client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.