Our team doesn't just build New Orleans websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website support company with a team of website experts that works from a single location and never outsources New Orleans website maintenance services.
We're the perfect choice for all of your New Orleans web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our New Orleans website support services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view web maintenance to be a reactive support service that provides your New Orleans business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that New Orleans web maintenance companies might fix:
These are just a few of the New Orleans web support services we offer. In fact, New Orleans website support is basically anything a web developer or digital marketer does to your website.
Most New Orleans website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. You can count on our firm to keep your New Orleans website running smoothly. However, we can offer some proactive New Orleans web support services.
For website owners in New Orleans interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! There are several website support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
If you live in New Orleans, you probably love the New Orleans Saints football team. Go New Orleans Saints! In addition to supporting New Orleans-area websites, our web maintenance agency also offers Alexandria, Baton Rouge, Kenner, Lafayette, Metairie, Monroe, Shreveport, and Slidell small businesses and large corporations help with their websites.
At some point in time, every New Orleans website will require some form of web support. It's just that the internet changes all the time. However, we don't charge a lot for New Orleans website support, so you'll be able to afford it! There are a few reasons why a website in New Orleans might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your New Orleans business when planning budgets and schedules for website maintenance and support.
We have an experienced web support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your New Orleans business after the tasks have been completed.
Most New Orleans website support services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to New Orleans web maintenance. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We are often asked for detailed examples of New Orleans website maintenance requests that might come up after the launch of a website. We've performed these New Orleans web support services in the past, and would be happy to do it for you too!
Changes to your New Orleans website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website support.
If your New Orleans website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. User experience and SEO will both benefit from better page load times.
It's important to keep your New Orleans website updated if it runs on a CMS like WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update your New Orleans website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout New Orleans and beyond!
Do you ever see product prices or reviews in Google organic search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in New Orleans, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We'll happily install Google Tag Manager on your New Orleans website and teach you how to use it.
It's important to setup conversion tracking for your New Orleans website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your New Orleans website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your New Orleans business!
Do you have a lot of error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your New Orleans website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your New Orleans website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Do you want to create a backup of your New Orleans website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making New Orleans web design changes based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.
Are you launching a new website or removing pages from your website? You will want to create 301 redirects for your New Orleans website to prevent broken pages from hurting your SEO. Having broken pages will cost your New Orleans business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Do you need help learning how to make changes to your New Orleans website? If your New Orleans site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for New Orleans businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for New Orleans websites:
We've managed Joomla and Magento platforms for New Orleans businesses in the past. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
Before signing up for any New Orleans website maintenance package, it is important to ask the New Orleans web support company some questions about how their services work. By doing this, you'll be able to better understand your future experience with their expert Louisiana web maintenance services before you submit payment or provide website access. You can ask these simple questions:
If you ask any New Orleans website services firm these questions before subscribing to their web maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
We are often asked for a web support plan by larger companies in and around New Orleans looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your New Orleans business has a website support plan to ensure optimum performance.
Read through this list of annual New Orleans web maintenance tasks to consider:
Read through this list of semi-annual New Orleans website maintenance tasks to review:
Check out this list of monthly New Orleans web support tasks to consider:
The starting price for our New Orleans website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for New Orleans websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in New Orleans, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your New Orleans web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective New Orleans website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in New Orleans to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in New Orleans who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your New Orleans website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted New Orleans website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in New Orleans with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For New Orleans site owners interested in proactive website and extension updates.
Example #1: You are an existing New Orleans client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.